Love this PetSmart location! They always seem to have my boys' prescription food in stock, which is…read moresuper important to me. It's such a relief knowing I can come in and find what I need without having to make a special order. For anyone buying prescription food at PetSmart for the first time, a little tip: make sure you bring the written prescription with you from the vet. You'll take it to Banfield, and they can print out a card with a code that the cashier uses at checkout when you purchase the prescription food. Once you have the card, always remember to bring it with you! It makes checkout so much easier. I also really love PetSmart's rewards system. I like saving up my points and then using them all at once to spoil my boy. It's such a fun perk! The employees at this location have always been super kind and friendly, too. I was in not too long ago to get a tag engraved, and the gal at checkout was so sweet and helpful. She told me to let her know if I needed any help and that she'd be right there if I did. Those little interactions really make a difference! Pro tip: Download the PetSmart app! They'll sometimes have extra discounts when you order online and choose in-store pickup, so it's worth checking before you shop. Save yourself a few extra bucks when you can! :) And an added bonus: this location is right next door to Trader Joe's, which happens to be my favorite Trader Joe's location too. So I usually end up making a stop at both whenever I'm in the area. Honestly, it's become one of my favorite little errands!

What a really nice store I always prefer Petsmart over the other pet stores. Their prices are good…read more They do have really good sales when they have them. I would like to see a little bit of improvement in some areas but all very much new. This place is easy to find and locate they always greet their guest where the hello and they're very kind. Nice selection and good variety of pet options for all pets

Sometimes a good spot to grab what you need if you know they have it. Parking is a nightmare…read moresharing the lot with an H-Mart that's always busy. However I placed a pickup order. I get there, and they've elected to replace my items with similar because they were sold out of my stuff. Just refund it? What are you doing?? So my order is wrong. I go to exchange what I could and it takes her forever. She's inputting everything wrong, having to redo it. It got to the point where I just said you know what? Give me my order. I'll come back another time because this is clearly too much for you to handle. So now I have $40 worth of toys my dog can't use, love that! This is why people use amazon over physical stores.

I left my cat with the PetSmart boarding service for about a week over the holidays when I couldn't…read morefind anyone to sit for her/any independent places with openings. When I dropped her off I gave super detailed information including mentioning that I left pajamas with my scent to put in the kennel, some of her favorite toys, and treats - the person working the desk asked for guidance on treats and I said anytime, usually one tube a day. However, when I picked her up, the pajamas, toys, and treats were all totally untouched. This was especially disappointing after the person I spoke to after dropping her off was kind of rude in telling me that everything was exactly what I had requested. The staff was consistently hard to get a hold of (calls not picked up) and nobody I talked to seem to know who my cat was or have any direct experience with her, instead they referenced a chart which repeatedly had essentially no notes. She didn't eat for two days and they said they would call me if she still hadn't eaten in 24 hours. When I called the next day (24 hours later) she still hadn't eaten but I didn't receive a call. I gave two different people on two separate days advice on getting her to eat, both said they would try it, neither did (I had suggested giving her a treat outside the kennel and the treats were unopened entirely, that's how I know). They have no toys in their kennel at all regardless of what you bring and my cat was put in basically the only window kennel but I was never asked if she was social or skittish or anything. Also, they ask for consent to email/call/text but you will get zero updates on your pet. Maybe this all seems high maintenance but it seems pretty standard based on the other boarding places I've used or visited. Basically, I regret putting my cat there and would rather skip a trip than put her there again. Also, while this review is about a cat, when I picked her up I saw the doggie daycamp. Literally just one person walking the perimeter with a squirt bottle. They have some plastic structure kind of things but no toys and no real interaction with the staff member. The dogs saw us and came to the glass door, putting their paws up and barking and generally indicating that they wanted to leave.

This location doesn't have the friendliest staff. I have been here in 3 separate occasions and…read morestill always the same. I did not purchase the other 2 times I could not deal with the employees. They are focused on their tasks. They may answer a question but not suggest or even walk you to the item. It's very different from the other locations I've shopped. Not sure if I'll return. I would hope this location would be better with custom service. Shelves were empty and parking lot was as well. The lady mentioned today was a slow day- I'm yeah I see why.... I had to but Apple bitters spray for my puppy who's loving to chew my baseboards.. Ahhhh Well this product is not working for my dog! I'll need to find something else online.

I visit regularly to buy food for my cats. The employees are always friendly and helpful, whether I…read morehave questions or am checking out. They offer a great selection of products to choose from, and I appreciate the coupons I receive on the receipts as a rewards member. They have a dedicated area for cat adoptions and occasionally host events, which I enjoy for the chance to see cute kittens. Parking is easy with a lot available.

We've given the grooming salon at this PetSmart multiple chances, but we're done…read more The last three appointments we've scheduled have either been canceled the day of or changed at the last minute. There always seems to be a new excuse. Today's experience was the final straw. We had booked a bath, brushing, paw pad trim, and sanitary trim. After we arrived, we were told the groomer assigned to us couldn't complete the service because our dog's fur was "compacted" (not matted) and we'd have to reschedule with someone else. What didn't make sense is that the same groomer was apparently able to do the sanitary trim but somehow couldn't trim any other part of his body because of his coat. At this point, it feels like they look for reasons to avoid completing appointments. Every time we bring in our large dog, the staff seem visibly frustrated before the appointment even begins. If your salon isn't equipped or willing to work with large breeds, just be upfront about it instead of repeatedly canceling or making excuses. The staff haven't been welcoming, the salon appears consistently overbooked, and the customer experience has been incredibly disappointing. I can't recommend this location for grooming.

I came in with a goal to get some neon tetras. After hanging out in the aquarium area waiting to…read morespot a staff member for 10-15 minutes, I went to ask the folks at the register if there was someone who could assist me with getting some fish. The girl said she will let the other staff know that I need help, but that "she's very busy right now". I hung around for another 10 minutes or so, and took my business elsewhere. Got my tetras (and more) from a local fish store. Unfortunately, not my first time experiencing lack of customer service support at this location.

This review is for a visit to purchase items for my newest feline boyfriend, Marshmallow…read more Particularly looking for toys, and grooming supplies. The store is well kept and large aisles. Just like any other PetSmart store, I ever visited. The really kind saleswoman, Amanda, was very helpful as we discussed the best way to get a hair mat out of a cat. My poor guy has several hair mats, and he can become spicy when attempting to groom. I purchased some calming treats and a grooming glove for my hand. Amanda suggested some treats to calm him down so I would be able to groom him. Time will tell. The parking lot had a security speaker loudly announcing to watch out and lock your car and don't leave valuables in it. Like a really loud announcement in the parking lot. Sort of leads me to think this parking lot can be dangerous. (?) Will I come back here? Yes. Probably if I needed something specific and didn't want to wait for a Chewy delivery. SYOY.

I took my dog to the grooming salon and checked in as usual. During check-in, the groomer, Kara O,…read morefelt through my dog's coat like normal and didn't mention any concerns about matting or difficulty grooming. I even agreed to go with a shorter cut to make things easier for her. However, after having my dog for two hours, she called and said his head was too matted to finish grooming. This felt more like an excuse than a genuine issue. It seemed like she didn't want to complete the job, especially since she already appeared behind and uninterested when I first arrived--she kept us waiting while she was outside vaping. I'm extremely upset that my dog was sent home like this. Not only did the groomer think this was acceptable, but the manager did as well. There was plenty of opportunity at check-in to assess whether the grooming could be completed. Instead, she shaved almost all of my dog's body and left his head untouched, making him look completely uneven. This experience was very disappointing. I will not be returning, and I strongly believe Kara O should not be handling dogs if this is the level of care provided.

I recently adopted a little white Poodle from a high kill shelter that rescued animals that…read moresurvived the Hurricane in Puerto Rico last year. It took quite a bit of maneuvering (and funds) to get her to Washington state and by the time she got here she looked a mess and was a nervous wreck. She was a bit matted, she wouldn't look you in the eyes and she trembled a lot. I named her 'Diamond' and brought her home me and my cat Coal gave her unconditional love and helped her to calm down for a month. When I'd saved a few dollars I took Diamond to PetSmart and introduced her to your groomers and told them a bit of her story and explained that I wanted to give her a "Pretty Woman" day at the doggy spa. But I only had enough for a bath, so please make it a nice, long special bath. They asked if I wanted a haircut or at least a poodle facial cut (I had no idea what that was) but I explained that money was tight. They said they'd call when she was ready and that it should take about 90 minutes. 2 hours later I still hadn't gotten a call. When it was going on 3 hours I went back to the store a little concerned. They were very busy and as I waited for someone to come to the counter, I was looking at all the doggies being 'finished up' and noticed a beautiful fancy, upscale, fritzy little white poodle standing proud and holding her little head high and thought to myself "one day, that's how I want little Diamond to look and feel. Proud and strong." The lady gave me the paperwork and told me to go pay up front and by the time I got back she'd be ready. Well, imagine my surprise when I was given a $10 'first visit' discount (woo hoo!) which made the visit easily fall within my price range. When I back to the grooming area, the ladies handed me my lease and pink collar attached to the glamorous Poodle I'd been eyeing earlier. It was Diamond! I hadn't even recognized her! These wonderful woman had taken it upon themselves to give this puppy a full "Pretty Woman" doggy day. They tried to whisper all this to me around the other customers, but by that time I was crying, one of the groomer ladies was kinda crying, some were grinning and looking silly and a few of the other customers were looking misty. The dog was absolutely beautiful and happy and dancing. As was I. And can't say 'Thank You' enough to the groomers at PetSmart in Everett, Washington. You made my day. And the little furry 'Julia Roberts' will never be the same. Thanks again ladies! Rejina Brown Lynnwood, WA

Petsmart Grooming Salon of Everett Mall Way in Everett, WA...get expert groomers, please! Not like…read moreANGELA!!! People, please do not get or make an appointment to this lady if you really want to go to this location. If i could give 0 star, i would! Please see photos of my poor Shihtzu haircut. So awful!!! Very disappointed!!!

My Mom has a dog that is almost 20 years old, yep 20. She has had such a tough time transporting…read morethe dog to the groomers, she dreaded it every time. As I was searching for groomers that come to your home, I saw an review by my fellow Elite, Chelsea. The application process was a little lengthy but nothing out of the ordinary. Our groomer was Bryan, who showed up on schedule. Bryan took his time for her dog to get comfortable with him. He took time to evaluate what the dog needed. He was very careful and did a great job at a price that was less than the other groomers were charging. Hydrodog Bert is now on her speed dial when it is time for the next time. If anyone wants a groomers who you can trust, this is the service you need to call.

The website sucks! I wanted to find out how much grooming was. I had to provide my exact address…read more(not just zip code), my dog's records, my phone number and email address just to see how much grooming would cost. After I spent 5-10 minutes, I discovered that it would cost too much.

Mud Bay, Redmond location, is wonderful! Selection of items is excellent and the staff are…read moreterrific! Each employee I have chatted with is knowledgeable and well-trained. The atmosphere is so friendly and welcoming, and to pets, too! It is a pleasure to shop at Mud Bay. Thank you.

Best pet food and pet supplies place! Love the staff - so professional and helpful. Happy to pay…read moreslightly more for local business - though prices are often comparable to Chewy. Great company!