Smiles orthodontics is awesome. I'm probably about half way through my stint with braces and the experience has been wonderful. Dr. Larson and his team create an inviting atmosphere. Staff are always pleasant and accommodating. Both the downtown Puyallup and Graham facilities are hip and well maintained. Since I am an adult with braces, the expectations may be different than the great majority of their patients. They spend good chunk of time during the work up phase prior to braces which made me feel like they were tailoring my regimen to me rather than to a set protocol. Probably the most important thing is that Dr. Larson and team spend an invaluable few minutes during each visit informing me of the goals for each interval before the next visit. Conveying the reason behind each tweak of my braces therapy gives me a good idea of what I need to focus on and what to expect for the 4-6 weeks before the next visit. For example, they tell me that they are placing a wire with a wider arch so that I can hopefully achieve a broader smile. Or, that I need to wear elastic bands to close up gaps between my upper and lower teeth when I have my mouth shut. Many doctors overlook the importance of adding that extra personal touch. Not Dr. Larson. I would recommend him and his team 100% of the time! On a side note, I can't believe that somebody gave Smiles a harsh one star because a visit had to be extended by a few weeks. Braces take time. The initial estimated time to complete is exactly that...an estimation. You got to go with the flow a bit more. I have no problem waiting many months longer so I can get the best final product as possible. read more

Great customer service, friendly environment, kind folks and wonderful orthodontic doctors. Highly recommend.

We love the entire team at Smiles! We have had two sets of braces done by Dr. Larson & team and we will be back for two more sets! read more

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So far so good. My daughter loves going to her appointments and today she got her braces put on! The staff is always very friendly and their facility is always nice and clean. read more

I am super disappointed in Smiles Ortho. I got my braces when Dr. Larson first began and it was Smiles By Sutherland. I grew up getting my braces treatment here along with my brother. Unfortunately, I recently lost both of my clear retainers while moving and I really just needed to get new retainers from stopping my teeth shifting anymore in the meantime. Given my financial situation, I asked if I could make monthly payments for the $450 new set of retainers and they were not willing to help me or work with me at all as it would need to be upfront only. The financial advisor Taylor said she talked to Dr. Larsen and they still said they have no options for me nor did they have any recommendations. I feel like sad that my childhood ortho seems to only care about the money and have no regard for your situation. I live in Portland now and was willing to drive but it is sad they chose not to help. "At Smiles Orthodontics, we believe that financial considerations should not be an obstacle to obtaining a beautiful smile. Therefore, we provide several options for payment on your orthodontic treatment." "At Smiles Orthodontics, everything we do begins and ends with attention to you" If you are not going to be about the people then don't have false advertising. If anyone has any recommendations on where I can get a new set of retainers, that would be really appreciative! read more

Smiles orthodontics is by far the most unprofessional experience I have ever had. After weeks of calling my family asking about our appointment for our daughter and having them confirm said appointment repeatedly every time they called. They then proceeded to not see our daughter over the fact that their receptionist didn't like the tone my fiancé had with her on the phone; over their extremely clunky scheduling process. Thank you for wasting our time. The. Absolute. Worst. read more

I must say, I hesitate going to any dental facility. But the team at Smiles makes me feel so comfortable and confident!! I always look forward to all my visits!! Such amazing staff!! read more

Smiles Orthodontics - Thank you Smiles Orthodontiics!! - Orthodontists Near Me - Puyallup, Washington

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Dr Larson and the entire team have been outstanding for the entire year and a half my son had braces. They clearly have great processes - everything is super easy to navigate from finance options to appointments. The staff has been consistently friendly and helpful in every interaction. Both the Graham & Puyallup offices are clean, comfortable and inviting. The real plus with Dr Larson & team is my son's teeth look amazing!! Great results and good people. We highly recommend for anyone who may need braces! read more

Smiles Orthodontics - End result = one great smile - Orthodontists Near Me - Puyallup, Washington

Dr. Larson and his team have been very clear about my child's treatment, and have offered great service. My problem is that they do not require masks in this facility, as a healthcare provider. There is simply a sign at the front door telling you to "be smart". I don't think running a business with unvaccinated kids during a Delta variant surge, without masks, is smart. I am delaying my child's further treatment until he can be vaccinated. I will not bring my second child here for evaluation. read more

My son had to have a top set of braces to save a tooth. I was worried about cost and affording them but knew we needed them. The doctor and office worked with me and I am glad to say we did it! Now we will be getting the second set for top and bottom soon and I feel confident we can afford it, proud we will be doing that and so comfortable because the office is very cute, clean and entertaining. They are welcoming with bottle water of coffee bar, and staff that's top notch. The dentist had a heart of God and it shows he loves kids and his job!!!!!! We were blessed to find him during our emergency time! read more

Smiles Orthodontics - See his beautiful teeth - Orthodontists Near Me - Puyallup, Washington

The experience at Smiles Orthodontics has been great! Everyone is really warm and welcoming. They really get to know you. It's easy to get an appt and I've had no problems rescheduling if I need to. They have many different payment plans and options for braces. They also have amazing programs like retainers for life. I will definitely recommend them to any friends and if my children need braces when they get older I will be bringing them here. read more

We searched multiple orthodontic offices before choosing Smiles. It was exhausting but in the end, totally worth it. We absolutely love everything about Smiles. If you're looking for a friendly staff, amazing doctor, and an all around amazing experience (even when your daughter CONTINUOUSLY loses her retainer) This is the place to go!!! read more

Great, friendly and funny staff! They made the process fun.

The whole process so far has been so great. The staff is friendly and nice. They make the kids feel very welcome when they come for their appointments. Samuel is very excited about the rewards program and told me today that I HAVE TO remind him to wear his Smiles shirt when he comes in for his appointments!! :) #mysmilesortho read more

The front desk staff are very kind and always answer any questions you have. They're really good about accommodating our schedule. Everyone who worked on my daughters teeth always exceeded my expectations and seem super committed and dedicated to their jobs. The orthodontist, Dr. Ethan Larson, is very easy to work with and provided the right solutions for her teeth. I recommend Smiles Orthodontics for anyone who is looking for a great and comforting environment. read more

We are a year into treatment and we have had a good experience with Dr Larson and his team. The previous posts by Penny is somewhat accurate for normal appointments, they are quite booked up in advanced. But I have never had any issues getting into see them if it is an emergency. Most of the time any type of minor 'emergency' (loose wire, loose bracket, extreme pain) has been scheduled the day of my call. They have two offices (Puyallup and Graham) so you may have to travel for emergency appointment. In regards to cost - they are slightly above (~200.00) some of the other providers quotes but all had the same treatment path and it was worth the additional cost to have a closer orthodontist. read more

My family has been seeing Dr. Larson for several years now in both the Puyallup and Graham locations. We are absolutely ecstatic over the results we've received so far and he is currently working on the third member of our family. The service we receive is exceptional, and the office is very comfortable. We appreciate Dr. Larson and his staff very much! I wouldn't go anywhere else and would highly recommend Smiles Orthodontics to anyone in need of their services. read more

Let's face it, orthodontics are both medical and cosmetic, and not inexpensive. For my kids it was not just cosmetic. Smiles Ortho made it affordable through an interest free payment plan to help our children get the care they needed. He also did not try to provide more services than what was necessary. We have finished with one child and will go back for phase 2 with another (child had a scissor bite that was fixed in less then a year). The office environment is always peaceful, welcoming and they run on-time. Highly recommend Smiles Orthodontics in PUYALLUP. read more

We love smiles orthodontics!!! Great place for our entire family. Good orthodontic care, friendly, knowledgeable staff, efficient office flow. Happy with the treatment plan my daughter completed. Allowed for easy payments over a long period of time. Not that I want my son to have braces; but he will be next and we will go to Smiles Orthodontics when his day comes. read more

What a great office! I was extremely nervous to get braces on and I am so thrilled they were all so kind to get me in and going. Here's to my new smile. read more

I was really nervous getting adult braces and the staff at smiles was amazing and really pumped me up.

Dr Sutherland is an amazing orthodontist. All three of my children have been his patients. I recommend him to all my family and friends. He and his staff are warm, caring, and knowledgeable. They deliver amazing smiles! read more

This office is amazing! Feels like family. My oldest had braces here and now my 2nd oldest gets to have braces by the same dr. Wouldn't want to go anywhere else. read more

Friendly, knowledgeable staff, and Dr. Larson is amazing! From our first step into the door, through the initial consultation process, to the procedure and follow up, this office is top notch. The facility is modern and in a convenient location. The pricing is affordable, and they took the time to explain everything and answer all of our questions. You can really tell that the staff and especially Dr. Larson genuinely care about their patients and families. And the free retainers for life is the icing on the cake! We couldn't be happier with our choice to place our child's orthodontic care in the hands of Smiles Orthodontics. read more

I first encountered Dr. Sutherland about 10 yrs ago as a referral from my Dentist. They said my daughter had an overbite and needed braces, Dr. Sutherland said different! She has a beautiful set of teeth at 21 yrs old now. So when my sons front teeth started coming in crooked, I took him to only ONE Ortho man...you know who. He fixed my son up with an apparatus that fixed his front teeth in no time. Dr. Sutherland continued to have my son back for checkups to see how he was progressing. Now that he is ready for braces (11 yrs) I didn't even consider taking him anywhere else. I figure if Dr. Sutherland could be honest enough to decline putting braces on one of my children, he would be honest enough to do the right thing with my other child AND he does WONDERFUL work. read more

Note 1: Take a 40-something business professional; add a mix of public speaking and professional networking - then throw in some once slightly crooked teeth - that continued their wayward path for more years than you care to remember... Note 2: Add Dr. Sutherland and his office family. I say office family because they really are! It's almost shocking to know that the words "customer" and "service" still have meaning - and they epitomize what customer service is all about! Note 3: Define a solution! When was the last time someone asked you if there was anything else they could do for you... and actually meant it? Well, it happens every time I visit Dr. Sutherland's office. And it's not just the staff - Dr. Sutherland actually takes the time to understand your special needs and concerns, addressing them through a well defined treatment plan that is shared with the entire team. It's as if they all become part of your personal treatment process. And finally - Note 5: SMILE!!!! And know that Dr. Sutherland and his staff gave you the smile and a reason to use it! read more

Dr. Sutherland and his team are great! I have been seeing them for a year and the results are great! They are all kind and answer any questions that I have. Also, in the waiting room, they have a X-Box and a Wii to keep you entertained while you wait. THey are great! read more

I went to Dr. Sutherland for a consult for my son. My main concern was that his jaw was not growing and not just straightening his teeth. They kept saying "well you could just straighten his teeth and it would be $x amount. But the real issue is his jaw and to fix that it would be $x amount more." I felt like they weren't listening to my concerns. My son has since gone to a different orthodontist in Auburn and they addressed my concerns and they were $2000.00 cheaper!! So shop around people. read more

Amazing! The staff is professional, yet personable. I am always greeted by name with a smile. They make me feel right at home from the second I walk through the door. I would recommend this orthodontic office to anyone, adults and children alike. read more

Dr. Sutherland is the best! Everyone in his office is super nice! They take very good care of my teeth and always make my visits fun. They have fun games in the waiting area, although I usually don't wait very long unless I get there early. :) They play nice music too and the office is very nice. If you need to see an orthodontist then you should definitely go see Dr. Sutherland! read more