Let me preface this by stating that my father is a dentist, so though I may seem a bit critical, I do know what I'm talking about. The staff is pretty friendly and the hours are very accommodating, which is a huge plus; and they do work with most insurance companies. My first issue is that you're required pay for at least half of the procedure upfront whether you have insurance or not. That means depending on how much work is needed the cost can range from somewhat expensive to nearly unaffordable. Due to my particular situation something needed to be done immediately and even though they were aware of my dental experience I felt like I was dealing with a used car salesman instead of a healthcare provider. The procedure was quick for having 2 cavities drilled out in preparation for upcoming root canals leaving me to suspect the filling was not substantial. I came back 2 days later (fortunately seeing a different dentist) and found my hunch to be correct. Considering I paid $400 which was only half of the first two procedures (with several more coming) I'm not thrilled with what "care" I've received so far. read more

This dental office consistently cancel appointments. This last time they did not even bother to call. When we have been able to be seen, we were there for over 2 hours for two cleanings. They overbook themselves and you end up waiting or they cancel. This used to be a reputable dental office before Smiliebuilderz bought them out. We will be finding a new dentist. read more

The secretarial staff is absolutely horrendous. They have no idea how to conduct themselves professionally or appropriately. Stay far away. They have bad reviews for a reason. read more

I went to the smilebuilderz in Lancaster to get teeth extracted, and I called them back today to schedule an appointment for extractions and a partial denture when the doctor examine my teeth and was poking around, let me remind you she was poking around inside cavities I have childhood dental trauma I jumped and went and said ouch when I called today and asked if I can schedule an appointment for the extractions. The receptionist said that the doctor dismissed you from practice and will not be seeing you again and I said due to me having dental trauma when I was a child?! I do not recommend smilebuilderz to anyone that has kids. They are super traumatizing. I am 24 years old and I need to get my teeth fixed because they are causing me so much pain do not come to this place either the one in Lancaster or in Ephrata!!!!! read more

I wish I could but 0 stars, but unfortunately, I can't. I came to Smilebuilderz on November 29, 2025 for urgent dental care while pregnant and in significant pain. Instead of being evaluated, I was told my account was "locked" due to a missed appointment from around five years ago -- an appointment I was never notified about. Because of that, they refused to see me for emergency care and said nothing could be done until a manager returned several days later. I emailed their office afterward and received a reply saying I had been "dismissed from all Smilebuilderz locations" due to a missed appointment policy, and that they were "not able to see me" under any circumstances. They advised me to contact my insurance for other providers rather than address the urgent situation. I understand policies exist, but refusing urgent care to a pregnant patient due to a years-old missed appointment -- without any notice, triage, or temporary accommodation -- is extremely concerning. This experience left me without needed care and no guidance when I was in pain. I am sharing this so others are aware of the policies and how they may be applied in urgent situations. read more

I absolutely would not recommend Smilebuilderz to anyone. I was there yesterday & the novocaine lasted 7 hours & unbeknownst to me I bit the inside of my cheek pretty badly. My face is swollen and I'm having a lot of pain. I called Smilebuilderz this morning & they said I could come in 6 days which is ridiculous. They said I could come in as a walk in & I waited 2 hours & then they said they had no one who could see me. I said this is an emergency & that my face is swollen & I'm in pain. She said sorry but we are busy. I told her I would write this review on Yelp & head to Urgent Care. read more

Cold and just out there for the money! You're just a number! I went in for a reason and went out with disappointment! Would never go there again! read more

I've previously posted a 5 Star review for the years of great work (multiple crowns, a couple root canals, etc) I received at Smilebuilderz, but am amending due to recent issues which have turned me off from going to them ever again. On Tuesday I scheduled an emergency appt by phone for Thursday and provided my insurance information since I hadn't visited since prior to 2020. Wednesday, I get a call saying my dental plan insurance is showing up as medical when they attempt to verify it. (This is a plan listed on Smilebuilderz website as covered. My card says "Dental Card" on it and the ID number is different than my medical card.) I re-supply the insurance info to the person on the phone and they tell me, "If you don't hear back, you're good to go for Thursday." I didn't hear back. Thursday comes around and I show up 15 minutes before my appointment. I took the time off from a job I just started to deal with this dental emergency. I end up sitting in the waiting room for 50 minutes before informing staff I needed to get back to work. In a last ditch effort to be seen, I provided an alternative insurance which if used, would charge me the monthly premium since it was currently inactive. This second insurance, I called while in office, ended up requiring me to add Smilebuilderz as my primary dental and then told me it could take hours for the confirmation fax to be sent. So, I get home and call my insurance; they call Smilebuilderz and we get my dental plan set up, according to Molly or Margaret (?). Immediately after this was remedied, I get a call from scheduling and set up a second appointment for Saturday in Ephrata, a 40 mile round-trip away. I arrive on Saturday annnnd the insurance I had set up with the insurance agent and Smilebuilderz rep on the phone Thursday around 10:30 AM had NOT been set up and my only option was a credit card self-pay then self-bill my insurance afterwards. I now have to wait until the end of next week to get into a different company's urgent dental because it's a holiday weekend and can't request time off until Tuesday. Also, Anita, the manager in Ephrata, when asked if there is someone above her, said there is no one. And when I googled while on the phone with her and asked for Anthony's number she gave me the main line really fast w/ no extension. read more

I've had nothing but exceptional service here. My exams by Doctor Villadiego have been thorough and he never misses anything. He's kind and precise. Can you believe he's been doing this for over ten years? Definitely pick him if you want someone who can inject with no pain, and perfect work. My smile has never looked better and I can fully attribute this to him and his coworkers. Beautiful clean office with upbeat atmosphere. I'm not sure why anyone would say otherwise. I love smile builders. read more

First, I want to emphasize every person I dealt with was friendly and pleasant, and I could tell genuinely cared about me. This review is about the business in general. I went to Smilebuilderz one evening with a broken tooth because they were the only provider open and they advertise they allow emergency walk-ins. What they don't tell you in those ads is that you can walk in, but you may not be seen. I was told when I walked in that they, and as they should, prioritize appointments over walk-ins, but if they're going advertise emergency walk-ins are welcome they need to allow flexibility for those in their appointment schedule. And I'm not talking about someone who walks in right at closing, I walked in long before closing. I was able to be seen shortly after I walked in because I was the only walk-in and an appointment didn't show. If that hadn't happened I could have sat there for hours and not been seen. The dentist I had told me my tooth required a surgeon to extract and that if I filled out paperwork for their surgery team before I left it would be passed to their surgery team the next morning and then they would contact me to schedule a consultation. I did as the dentist said and heard nothing the next day. The second day I called to ask about the consultation and was informed my paperwork was never passed to their surgery team. That was a Friday and I was told the paperwork would be sent to their surgery team and if I didn't hear from them by Tuesday, I should call. I heard nothing Tuesday and called again Wednesday and was informed that the surgery team had checked my insurance coverage for extraction without sedation and the out of pocket cost. The problem with that was I had specifically told both the dentist I saw and the person I had spoken with on Friday that I wanted sedation. So they misplaced my paperwork, weren't communicating internally about the sedation for my surgery, and after a week still hadn't called me to schedule a consultation. At that point I called another provider that had been recommended to me. My overall experience with Smilebuilderz was that they have friendly staff who care but are terrible administratively. I'm sure their dental professionals are fine, but I would not recommend going to them, especially for anything urgent. read more

if I could give a 0 star I would. I went in for a wisdom tooth extraction all 4 impacted. I was yelled at coming out of surgery, was not proper pain Medication, was not given required antibiotics, i was not given a facial ice pack as well so if you're going here order all of the things you'll need an advance because they will not be given it. Also, set up appointment with your primary care doctor for pain management. All of the post-op instructions were very contradictory. I was put out mid panic attack, and when I woke up, I was still panicking and I had at least five dentists/nurses around me yelling at me to calm down. on top of my appointment starting an hour after it was supposed to. I didn't even realized that any of this was out of the ordinary until I saw the look of horror on the ER doctors face when I had come in sobbing and hyperventilating from pain. I have a lot of dental anxiety and this traumatic experience has not helped that in the slightest. Save yourself the trauma and go to the place where you have to pay. read more

I visited this office early 2020, they ran my insurance and informed me that I was good. 3 years later, they sent me an invoice stating I'll need to pay a set amount and it was because of short staffs, 'they missed it' and covid that they couldn't generate the invoice in 2020, 2021, 2022 only 2023. Which made no sense because they could have called to informed us or send in 2022 at the very least? It was very disappointing how M and the first lady i spoke to handled the situation. Dismissive, rude, condescending with no sense of accountability. She just made threats such as, we will prevent you from scheduling in our office, and this would have gone to collection a while ago if it was over__etc. How does that make sense if I, nor them knew it existed? They were not going to allow me to schedule an appointment because of something they messed up on. Fast forward, I spoke to a nice lady, she apologized and while I was still disappointed about the whole thing and being told i had a balance since 2020 when the invoice was generated 3 years later, I agreed to pay and gave them the benefit of the doubt. However, my insurance got back to me and informed me that they covered it and did in fact tell them. So why did i have to pay? What is going with with this place ? I'll no longer be doing business with this chain. Not a friendly, nor welcoming environment. Ridiculous and unspecific charges. read more

Terrible. Went into do an urgent care appointment at 3 o'clock and they say two patients ahead, which will take all the way to 8 PM so will be waiting for no reason. work at a doctors office. Urgent care doesn't run like that. read more

No star ratingNo pain management after the patient had all teeth extracted. Office was uncomfortable for driver where they made the driver stay inside the office for 2 hour pocedure. The patient was oversedated at the time the patient was released into driver care to the point that the patient had to almost be lifted into the vehicle. read more

Dr. Stein has absolutely no bedside manner and is just down right rude! was scheduled for a root canal with him and due to him running behind which is not a problem I understand patient care comes first and things come up. I took the morning off for the procedure but still had to work. It was scheduled with the proper amount of time to get done what I need to get done and still allowed myself plenty of time to get to work. No apology, and made it sound like I was an inconvenience by asking if he could it done before having to get to work. He states "to schedule a root canal over your lunch break not the best thing to do." That floored me! Needless to say I definitely do not recommend Dr. Stein!! read more

If you have months to wait and always getting pushed back then this is the place for you. This is the worst managed dentist office I have ever used! It is beyond horrible, and unbelievable how incompetent the place is managed. read more

Worst dentist office in Lancaster, the front desk looks like they don't even want to be there, all they want is your money, they want $562 out of pocket for a visit I had in March 2022 because my insurance max out, is not my problem that they didn't verify that before service. I had an appointment 6 months ago they never mentioned my balance. This was the second and last chance I gave them. They did the same with my mom. Not worth it, there are too many and good dentist in Lancaster. read more

I had a crown come off, I needed it glued back in......the woman told me the office visit alone was $444.00, "and that's why people have dental insurance"....... Absolutely disgusting!! Yeah, get dental insurance so we can take advantage of it, then we'll come after your bank account!!! These crooked dentists needs to be stopped!! All they care about is ripping people off.. contact your government officials and put a stop to this kind of abuse to insurance companies, leaving our needs secondary. read more

I came out smiling even after a tooth extraction. Not all visits go well but mine did.

This place is dangerous and awful. My daughter got her wisdom teeth pulled out and is in tremendous pain. We called multiple times and left messages. No one would talk to us other than receptionist who said she could leave a message for oral surgery who wouldn't get back till us till Tuesday because of the Holiday. So, four days with unbearable pain. If you value/ respect yourself and your health go anywhere else. My poor daughter is crying her eyes out without relief as these doctors negligently do not provide adequate follow up after surgery. Will now have to report the surgeon and the office. read more

Went in initially twice to get a complex tooth pulled, never once did anyone even open my mouth and for The oral surgeon consult I never even saw a dr. The doctor was in said two words to me me then a tall blonde I'm assuming nurse came barging in and started yelling at the assistant. ( she should not work with the public at that trainee deserves an apology) Horrible personalities at the front desk. Only nice people was the trainee that got me settled and the girl who walked me out. I originally went 7/26 and couldn't get in for my consult until 9/27 and then after needing three rounds of antibiotics I was told they would for real put me on the wait list... so what was I on before??? 100% would never ever reccomend. read more

Worst customer service you would ever experience. First off, in order to schedule for a cleaning SmileBuilderz require you to book an appointment for a "consultation". After waiting 6 months I finally was able to make an appointment to see Dr. Skiadas. On the day of the appointment, I was sitting in the waiting room for more than 1 and a half hours. After numerous back and forth to the front desk inquiring how much longer the wait would be, all they did was apologize and said "it shouldn't be much longer". When I finally got in to see the dentist, the dentist was not the one I scheduled with. (After the long wait I didn't care who I was seeing as long as it's a dentist). Fast forward, book my appointment for an actual cleaning. After waiting 3 months after the consultation; on the day of the cleaning appointment, I received a text message to confirm my appointment, where I accepted and confirmed the appointment. 4 hours before the appointment SmileBuilderz called me back and said my insurance did not approve my cleaning due to it not being submitted properly on SmileBuilderz side. They gave me an option to keep the appointment and pay fully out of pocket, or reschedule. I then asked how long would the wait be if I would decide to reschedule. The representative informed my SmileBuilderz would have to submit the paperwork correctly this time (because it was never submitted the first time) and then insurance would take about a month. I then told the representative that I would look for a new practice. A year goes by, I sent SmileBuilderz a email to requesting the release of my records. 3 weeks go by and the records are not released. I called them to inquire about the request, they said the records were sent out. I then asked if it was sent to a specific email as per the request and they placed me on a "brief hold" and proceeded to hang up on me. This happened twice and the third time I called back they accused me of hanging up on them without addressing my initial question and again hung up on me. This place is an absolute nightmare, Patients should not be penalized or stress for SmileBuilderz inability to perform their job functions and provided services. They evidently do not read or follow instructions. They have no care for patients time. read more

If I could give this place 0 stars, I would. I have been coming to this places for over a decade and it has continuously gone down hill. Everything from the customer service to the overcharging of standard procedures. In February, I had a normal filling scheduled and it turned out to be the most horrific experience I've ever had. The assistant not only took eternity but clearly didn't know what she was doing. Her tool that she was using overheated in my mouth and due to the numbness in the area and I hadn't felt the absolute deep and painful damage this was causing to my tongue, cheeks, and gums. (I still dont know how she didnt feel the tool overheating her own hands but she claimed she didnt) I couldn't speak, I couldn't eat, or even open my mouth normally without excruciating pain. I was in so much pain I couldn't go into work the next day. (photo has been uploaded for reference, please view at your own discretion) They sent me out with no medicine, no help and I had blisters rapidly forming all over the inside of my cheek. Please do not waste your money coming here! They do not care about their patients at all! And if you do come here, be sure to always check your bills as they charged me for fluoride (that my insurance doesn't cover) when I never received a fluoride treatment at the end of my cleaning. Save yourself and find another place who will actually take good care of you!! read more

Smilebuilderz - General Dentistry Near Me - Lancaster, Pennsylvania

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My mother was helbent on getting her teeth cleaned so I made an appointment for her here (she didnt want to wait for the other dentist i had lined up) anyway! She had the WORST experience in her life here! They did not clean her teeth the xrays were traumatic and they kept criticizing her teeth saying *well why dont you floss more, well why don't you use more toothpaste.* and then the dentist told her that half of her teeth were cancerous. Not cool. While ignoring her and explaining to a maybe new person?! Horrid. read more

I would give this zero if I could. After waiting almost two months I come in one half hour before my appointment to only be told my appointment was canceled because I did not confirm my appointmen? Really? I was here one half hour before my appointment and no call no email of this canceled appointment. I am told that I now have to wait to see if they can fit me in? Do not use this location. how can these people cancel an appointment without letting me even know. I took off work to do this so now not only lost wages but a wait to see if they can see me. read more

When a dentist practice worries more about the profit versus maintaining good relations with patients, it's time go. The administrative staff of this practice are incompetent and apparently do not know how to "read" patient charts. Wasted gas coming to an appointment that they were not going to honor even though the mistake was on their part. Folks, you are better off going to a small practice that upholds patient care first and foremost than a money-hungry conglomerate. I am sorry I stayed at this practice for as long as I did. read more

The worst service and the worst way to serve you. In addition, I had been waiting for an appointment for more than 5 months. They never notified me that they canceled it . the staff was so rude and bad actitud read more

This practice was great. Everyone I encountered was helpful and super friendly. I had some concerns since it'd been ages since I'd been to a dentist, and was nervous. They treated me like I'd been going their my whole life and eased my worry. Their hours are longer than most places. They'll work with you to fit appointments into your schedule. Can't say enough good things about the experience. read more

Is there a way to do less then one star spoke to them on the phone yesterday about the state of my boyfriend. He is unable to open his mouth and is in pain. Have a referral for oral surgery, I asked them if they were oral surgery the lady on the phone said they were. She said she could get him in tomorrow aka today for his procedure and extractions. I explained to here that this was a 45 min drive for us but bc of his pain I was willing to drive that far. She even asked me if he needed to go to sleep or just Novocain. After driving all the way there and him spending an hour in the chair they decided to tell us they are not oral surgery and can't help him. Then they wouldn't even give us his referral paper back. Very rude and disrespectful when trying to explain our frustration. read more

My loved one had a mishap happen where they got all kinds of sores in there mouth after leaving the dentist. The doctor knew what happened because my family member heard him telling his assistant about it. Nothing was ever said to my family member about it. They should have explained nicely what happened before she left that day. Mistakes happen but to ignore it and not advise them as to exactly what happened and then make her wait to be seen is unacceptable denistry. They should have seen her the next day or at least returned her call. I give Smilebuilderz no stars!! That's corporate denistry for you! Th read more

Price gauging during a national health crisis, absolutely disgusting behavior on this company's part. They are currently scheduling appointments and intentionally not telling patients that they are changing a $200 extortion fee on top of their regular rates! Smile builderz deserves to have their licenses in Pennsylvania pulled for this kind of ruthless and inhuman behavior. Shame on the entire corporation. It's not bad enough that the offices are like cattle yards for humans, they're going to treat you like an animal as well. read more

the people are nice but I don't get how this Mara appliance is even a thing my teeth have been in a lot of pain for the past few weeks and the stupid Metal in my mouth cuts the inside of my mouth and any time try to move my tongue, drink, eat or do any thing it cuts my mouth and Ruins the whole healing Process thanks to this I hate my life and wish I where dead cus of how much stress and pain this creates this feel more like a torture device more then a dental thing, I Wouldn't wish this on my worst enemy. I use pain meds and any thing you can think of I tried it to get rid of the pain but nothing helps. so thanks a lot for this. read more

If I could give them zero stars I would. Disrespectful staff including a white entitled manager - never taken on time here yet rushed to come in or else they will charge you for cancelling. Don't get any actual work done here because for some reason they always do something wrong that keeps you coming back and keeps them making money in their pockets. Awful. read more

From the minute I walked in to your office I felt very comfortable. The staff that greeted me were very friendly and helpful. When I met Doctor Skiadas I didn't feel like he was just my dentist. He has such a great personality and is so friendly that I felt like I was talking with a friend. The staff at spring valley does a wonderful job. read more

Edit- disappointed that I was sent home to suffer for hours, but was at least happy with the service I received when I went back. I wish that given my emergency situation (sick and almost fainting from pain), I could have been helped sooner (isn't that supposed to be the difference between urgent care and regular doctors?) Had to have my tooth pulled by Dr. Jung, who was really wonderful. They would be better served to allow for a bit of flexibility in their schedule for those who walk in with a true emergency. It seems as though people were using them as a way to get routine care on a weekend rather than missing work. read more

All the staff was terrific! My son was having pain and referred to them for a root canal from our general dentist. We went as a walk-in on a urgent basis. They squeezed us in late in the evening. Dr. Chloe Lee might be the best dentist I've ever encountered! She is amazing with children! I WILL be driving an hour for my son to see her, again! read more

I visited the location on Royerstown road due to a Weekend emergency and found the front desk staff to be very unfriendly. The Dentist and assistant I saw were very friendly and showed concern for my comfort. read more

I called to set up an appointment and didn't have my ID card. They wouldn't make the appointment without a card even though it was 2 months out they weren't even willing to work with me. I will NOT go to this dental chain. The receptionist had an attitude and was very unprofessional. read more

I had very extensive work done for over a year, and I have to say , this is the best place ever, from the people at the front desk to the people inside and the dentists that I was treated at both Crown Ave and Spring Valley Rd. I will never go anywhere else. read more

I went in for an emergency visit, which I checked to make sure they accept on their website. The woman at the front desk was very rude to me. They told me my insurance was incorrect when all along they were the ones that messed up. I was in major pain and they made me wait over an hour before telling me they couldn't accept my insurance read more