Horrible experience. Went for years without dental insurance. Finally had insurance & chose their office after a very friendly phone chat. Was in desperate need of immediate dental care. Was a nightmare trying to get work done. Which never happened. Filled out their form on first visit. Asked about medical issues. I had a medical issue that requires taking antibiotics before teeth are pulled. (Common & nothing out of the ordinary). Dentist asked if I had a current doctor. Told him no. He asked if he could just prescribe the antibiotics. I told him yes. I was told years ago to make dentists aware; and that's how they've always handled it. Proceeded with x-rays, exam. And then things got weird.
Needed a lot of work. And it ALL (far as I can tell) had to be scheduled at other offices. Cleaning, deep cleaning, tooth extractions, fillings, crowns... not sure if any of it was going to be scheduled at this office. But they scheduled two starting appointments for me at two different offices in Folsom for that week. Showed up at first Folsom appointment. Tooth cleaning. Was in chair, ready to go. And they said the dentist put an order on my file that I couldn't get work done without getting clearance from my current physician. (Note: I did not have a current physician). So I also had to cancel the second appointment at the other office. (That the dentist - who put the hold on my work - had scheduled). And was told that if I canceled again, they wouldn't see me.
So began the journey of getting a new physician. Getting medical/lab tests done since I was a new patient. And in the end, two months later, she just asked me, "So, do I just prescribe an antibiotic? What should I prescribe?"... and signed off the clearance note for the dentist.
Where upon... The dentist office just happen to call me a few days later & asked if I had it. I told them yes. I would drop it off that week. And they told me no. I had to scan it and upload it into their system. I told them that I drove by their office almost daily, it would be far more convenient if I could just drop it off. (It was the same paper they handed me months prior in physical, hard copy, form). They said that their dentist needed to be able to read it before they could see me. So I couldn't drop it. I would have to scan and upload it.
What the ?!
Been close to a year and I still haven't seen a dentist. Far as I can tell, this place makes a living off billing insurance companies for exams and x-rays, and nothing more. I have no idea how to choose a dentist after that experience. And in the meantime, am still in need of dental care. And actually don't know if my insurance company will even pay for a whole new set of x-rays and exam elsewhere since all the work that was previously approved here was never completed.
Stay away from this place. I've never seen anything like it. read more
