I received a referral from a friend regarding this Orthodontic office. Orthodontist was good however my issue is with a person in the administration named Carla and the way in which I felt pressured to book an appointment.
I understand that they have a strict cancellation policy. However if a strict policy is in place then the staff should be accommodating to the patient to ensure that they are not being pushy or pressuring patients. There is a difference between being assertive and aggressive. I found that the person who helped me that day was aggressive.
I tried to forward my concern and was sent to deal with Carla who actually made this by far the worst customer service I have ever experienced. She was very rude and condescending and when I tried to speak to anyone else she refused to help me to resolve the issue. I have been in customer service for over 25 years and never had such a bad experience with anyone. Really unprofessional.
So my advice to anyone thinking of going here is to think about how little it much you will deal with the office during your potential treatment and how much this may make a difference.
I have dealt with Family Braces in Beacon hill and Todd Lee Knight as well as Cory Liss in the process of getting opinions, appointments and treatments and found that although the orthodontists were also really great the STAFF were amazing, kind and very professional. read more