Ordered a smash cheeseburger with sautéed onions and the smash fries with garlic and olive oil but didn't get them service good Ambiance restaurant read more

Smashburger - Burgers Near Me - Louisville, Kentucky

Food is not worth the amount I paid for it. The workers are rude also. Waited over 30 minutes for them to give me the driest burnt patty known to man. read more

Smashburger - This is supposed to be a cheeseburger - Burgers Near Me - Louisville, Kentucky

As I've said here before, the basic meal in America seems to be a cheeseburger and fries. After having traveled all day and had nothing to eat, I decided I want to have a cheeseburger and fries. To my chagrin, the hotel I was staying at couldn't figure out how to take an order for a cheeseburger and fries so I had to result the DoorDash. I ordered the double Smashburger and regular fries which were delivered in under 20 minutes to my hotel. The double cheeseburger was delicious, served on a soft bun and it was full of onion and pickles and cheese, and the burger patties were juicy and really terrific. The fries on the other hand were string fries, not my favorite. I'll just leave it at that. read more

Smashburger - Double smash burger, and fries - Burgers Near Me - Louisville, Kentucky

Waited 45 minutes and did not even order since it would make my daughter late for her volleyball game, only one woman working the counter running food, making shakes, and taking orders. Who wants to wait an hour and a half for fast food? read more

Outstanding! I just wanted something quick, but still good, that I could take back to my hotel room. Smashburger worked perfectly! A quick walk down the "4th Street Live" area, and I was at the restaurant. I placed my order, and had my food, within about ten minutes. Once I got back to the room and enjoyed a hot, juicy, perfectly cooked Bacon Double Smashburger with fresh cut french fried potatoes. The perfect way to end a lazy night in, while on the road! I'm sure that, if I'd decided to eat in the restaurant, the meal would have been even better! read more

The food was excellent! I got a bacon smash burger and my wife got the chicken smash burger. The burger I got was huge! Almost couldn't finish it. Bacon was crispy, cheese was melty, very good. The smash chicken burger was unlike anything we'd ever had; it was good though and would get again. I got the hot fries and my wife got the smash tots. Both came out cold unfortunately but they tasted great. There was only one employee working the counter and maybe 1-2 in the kitchen. Definitely seem to be short staffed right now, so be patient. read more

I cannot understand how a restaurant can expect the entire dining area to be run by one person. The same person also taking orders and making the milkshakes. When I finally got to the front of the line I had to wait another 30 minutes for the employee to bring food out to all of the customers and make about 6 milkshakes before she came back to the register to take another order. Completely Unacceptable. read more

The food and service was great! Everyone was nice and the food was super affordable. Kendra was so sweet and very professional! read more

Smashburger - Double smash burger - Burgers Near Me - Louisville, Kentucky

This is the worst experience I've had at any burger place in a long long time. We literally waited almost 9 minutes to be acknowledged. The staff looked like they absolutely hate their job. Probably because they were by themselves. The food was not too bad but the experience made it absolutely not enjoyable. I think that the franchise owner really needs to set standards and protocols so that there is at least one other person to back up the person at the front taking orders. I will not come back to this place again. That's for sure. read more

Smash burger is a downtown Lousiville Kentucky burger chain that sits on the cities very popular and crowded 4th street live. Being a local I usually do not dine on 4th street often. Over the years I've hit up most of the establishments but there weee a few I haven't gotten to yet. So when my daughter had a local cheer comp at the convention center across the road we decided to make the trip. The place was insanely packed with all the local and traveling cheerleaders. The line was legit hanging out the door. I noticed a online order sign and area eBay was empty so I made the smart move of placing my order online and basically skipping the long line. While walking up to the online order waiting area it told the tale of two workers. The guy working the online orders was busting his behind and working super hard. The lady at the Counter was atrocious. She was absolutely the reason the line www insane. At one point instead of taking orders she made change and I kid you not she unrolled a quarter pack one quarter at a time and slowly places the quarters in the till one by one slowly as the line waited out the door. At another point she straight up left the register and took out a trash can that wasn't even full. Meanwhile the online order guy was hustling all around. After we got our order I heard him yell out "people if you want place you order online and you will get it faster". Moving on from the Jekyll and Hyde service the place of it wasn't crawling with people waiting to order was pretty spacious. We had a large party of 9 and found a table. Between our party we sampled the burgers and menu well. I personally got the smash burger or plain cheeseburger and was pleasantly surprised. I'm not much on chain burgers but this has good flavor. The rest of our party had everything from fried to grilled chicken, chicken tenders and tots. Everyone was very satisfied with their meals and said it was tasty. My only complaint is a minor one. The normal tater tot's are much better than the smash tots which had way too much garlic on them. Overall it was an experience and a memorable one just because of the contrasting styles of employees and crazy lines. However I would not be opposed to trying smash burger again. Just hopefully in a less hectic environment next time . read more

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I found myself in downtown Louisville on a Sunday for my teen's mock trial competition. For lunch his crew wanted to eat at Smashburger located on 4th Street. This place is conflicting. I enjoy their burgers and fries, and was thankful for it to be open. I also know this location is slow and cleanliness is mediocre. This trip was no different; however, once our group had their order in we got our food quickly. You can't go wrong with a build your own single Smashburger with shoe string fries. I appreciate that you can order items separately for those that don't want a side and/or soda. If you're in the mood for a good burger, this is a solid choice ... but, bring your patience for the service and atmosphere. Note on parking: you'll need to find nearby street parking or garage, this section of 4th Street doesn't offer parking. It's a great option for someone staying at the Hyatt or another hotel. read more

Smashburger - Burgers Near Me - Louisville, Kentucky

Well first off let me say the food was good, but a lil pricey for a burger and fries. Overall worth it though. The staff was a disappointment. They ignored me when I came in, acted as though me not knowing the menu on my first visit was an inconvenience, and no please and thank you. It's a nice lil lunch spot. However, do not expect much interaction with the staff, or customer service. read more

Good Burger. My experience was very good. I ordered quickly, it took about 8 minutes for my food to be called. No issues with the staff, everybody was friendly and helpful. The burger was hot, fresh and tasty. The onion rings were good. I had no issues on this visit. I would return. read more

Not impressed, goofed up my order and it was not my fault. Cheese not great, burger uneventful and overrated. Counter last nice, cook wasn't. read more

I wanted a burger, not to get hit on by the staff. You are working and it's extremely disappointing... As a woman I don't feel comfortable going back there alone, and that's fkn stupid. Brisket burger was good, fries were cold. My review is completely based on how I was treated as a customer. read more

Smashburger - The icky sticky stinky man who hit on me :p - Burgers Near Me - Louisville, Kentucky

Hahaha omg this place was the worst. Who is making these poor people so miserable? They clearly hate working here. I feel horrible for them. And I feel horrible for me because the food was 1000% not worth the price or the trip. Dang y'all. Step up and support your workers or something. read more

if I could give zero I would. don't come here if you have an allergy they really don't care. and they clearly didn't pay any attention to my order at all. I got a simple plain hamburger with a gluten free bun and a chicken burger for my mother. now here's where smashburger went wrong. they gave me someone else's order entirely. I didn't get the chicken burger and my burger was wrong. I highly don't recommend downtown smashburger. just go to the other one. read more

It's an average burger with average fries. I'm not sure if you have to order the fries with rosemary, garlic, and olive oil but I didnt taste anything. It was my first and last time. read more

Worst wait experience ever. Got to the front of the line and they stopped taking orders. They were too busy fulfilling online orders and didn't bother with any of the people who actually lined up. Waited over 30 mins with not a single order taken and not even told by the cashier they're no longer taking orders. 50 people literally standing in line for no reason, time wasted. Worst customer experience I've ever had. I'm never going to a smashburger again. read more

This restaurant was disgusting! They had food and trash all over the floor and there were homeless sleeping on the inside. They had not cleaned the tables. The customer service was the WORST! They gave me a burnt chicken sandwich and the topping on the burger were all over the place. I will say people were coming in heavily but I can tell you this. I WILL NEVER GO BACK! Sincerely a disgusted customer! read more

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Mediocre service and food. The establishment seemed very understaffed, and staff were unwelcoming. Stood in line for an hour before placing our orders. Two employees walked to the front counter several times, refusing to make eye contact with customers. There was no one to take orders for several minutes at a time. There was also no ice in the soda machine. Waited almost a full hour and a half to actually receive our food. After that long wait, neither orders were correct and half of the fries were very overcooked and crunchy. We took it as a loss and left. I'd stay clear of this burger joint. It's not worth your time or money. But at least the establishment looked clean, right? read more

Service slow and got the order wrong. This was a Sunday and no customers. Food tasty though.

Poor on all fronts. Order wrong and incomplete. Food took over 30 minutes but the salad sat under the lights for 20 of them. Just don't go. read more

Wonderful food and service regardless of the overwhelming ambiance of people. the lady running the bagging station was staying on top of the orders, was kind, professional, and caring. making sure each other was well bagged, prepared and served. very convenient. read more

Today I placed my order at 6:51pm, an order for one person. I received a text that the order should be ready by 7:07pm. I show up at 7:10 and not ready. No update from anyone. At 7:22 I receive a text that it is ready. I ask the workers and they tell me that the order is not ready. I continue to wait until 7:34 when the order is finally ready. No apologies or updates until I ask. Most of the food was cold. Close to a 45 minute wait for cold food is unacceptable. Go anywhere but here. read more

Great food was early even though it was crowded (ordered online). Love the downtown location!

Loveee the food , the milkshakes are to die for LITERALLY! Customer service is great the foood is always fresh .

Service was great. Food was great. It was reasonably priced. The ambiance is good. It's better to sit at the tables with chairs than in the booth because it is a tight fit. read more

Food was good, service was fast. Eilijah was fantastic and took great care of us during our visit.

Amazing something about this place is different I love it the food was prepared just right and the customer service was great definitely recommend read more

Pretty good! I got chicken tenders that were very juicy and hot, and some of the haystack onions, which were greasy and generally kind of hard to eat. Good shakes, and everybody in my group enjoyed the different burgers they got (scorching mac and cheese, normal, double smash, and double brisket bacon) coke and dr pepper in the fountain read more

Excellent and kind service! Summer was very helpful and professional! Food was great!

Food was good. I enjoyed it. $20 for a burger, tots and a drink for lunch was pretty expensive. Service was ok.

the new cashier & the 4th street location in Louisville, Ky was amazing I was short a dollar and he took it out of his own pocket. I appreciate you young man. read more

Greasy burger. Dirty inside and pungent smell of weed. Very sad. Do not recommend. Thumbs down.

I tried Smashburger on Fourth a few weeks ago and was turned away because they couldn't cover the orders already taken. They should have done the same today. When I entered there was no line to order and it was 12:45 so I figured there would be quick service. They took my order and, after I had paid, told me it would be a 15 minute wait. Ok. But my order was taken at 12:47 and filled at 1:30. No apologies. I did hear the manager tell someone they had only 2 cooks in the kitchen. But rather than pull the front staffer to help in the kitchen, she allowed her to walk about wiping down the counter, take more orders and reply dismissively to the complaints about the wait without apology, while sporting a don't-approach-me glare and a covid mask as a chin strap. I give management a negative star, for the general rudeness of the front staffer and because she kept taking orders even after the crowd waiting for their food grew to about 20 people. In fact, as I left at least 8 people were still waiting and the lunch crowd was gone with only two occupied tables. I am well aware of the staffing shortage in the food industry but Smashburger owes us the courtesy of a proper heads up before we order. I spoke with another customer who had ordered at 12:30 and got his food just before me, an hour wait. I give 4 stars (minus the negative star) because the double cheeseburger was delicious and so were the rosemary fries. They even left off the sauce and ketchup as I requested. My cost was $10.68 for the meal, with a free water. I won't come back again for awhile and will ask about the wait before I order. I just can't give up that much time away from work for a fast food carry out. Even a delicious one. read more

I wanted to give Smashburger on 4th street two stars due to the fact that I've been there once before and was satisfied. But this time was a totally disastrous experience and really wasn't even worth a star, but Yelp makes us give at least one. The first impression was a manager that didn't seem to give a shit if we were there or not, as he didn't look at us or ask what he could get for us. It was a stare and then just looking at his computer and handing me the receipt and my cup. Ok.. whatever. Maybe frustrated and having a tough Monday. Then I had to inform him of no ice in the ice machine. Again, didn't make eye contact, just a "we'll get to it." Right on, brother. They did, but it was after our food was on the table.. which took 15-20 minutes to get.. and when I got mine? Completely charred patty. I took a bite because maybe was just a crisp edge. Nope, complete crispy, burnt meat. They ended up bringing me another and said "this is the fifth one like this today".. my second wasn't mug better, but I forced half of it down. While waiting for my burger, I got to enjoy a non worker outworking all the paid employees. For some reason, they won't give this dude a job, but he outworked everyone in that building and thanked all the customers! He said "they help me out, so I help them out" and that he "ain't got no money". Not only was this AWESOME dude cleaning tables, chasing the only full ketchup bottle around for people to use... for whatever reason, he was going into the back of the house! This confirmed what my group was trying to decide... shoulda went to Dizzy Whiz or Ollie's Trolley. read more

Smashburger - Charred, burnt crispy burger patty. Yes, it's as terrible as it sounds. - Burgers Near Me - Louisville, Kentucky

This Smashburger is constantly busy, which is to be expected because of its central location downtown. The staff is pretty friendly but I'll be honest- the food was mediocre at best. The milkshake I ordered had a strange, plastic-y aftertaste. The burger was nothing special, unfortunately. I got the spicy Baja Burger with Guacamole and it was just messy and boring. The whole meal also violently upset my stomach. The only good thing about it was the fries- they would have been decent had they not been cold. I may visit smashburger in the future and give them the benefit of the doubt. Maybe it was the location I went to- not sure! I'd be willing to give the Hurstbourne location a try. read more

The food was ok the customer service was better than the food pretty expensive a regular meal was $12.00 bucks read more

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I'm a fan of smash burger. If you are looking at made to order fast burgers, this is a great place. The burgers have great flavor, and there are a number of choices for sides. You order at the counter, and they bring your food to the table, and they also bus your table at the end of the meal. The milkshakes here will certainly fill the yard- I ordered vanilla, and it was delicious. Stop by Smashburger and have a great meal! read more

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