Price was a little high but it was well-lit and appeared to be a safe lot. In the past I've used some "dives" and worried about my car. All went well and without incident, which is all I ever expect. read more

We love SmartPark JFK! We use it all the time for all of our travels and they never disappoint from the online easy booking process to the quick check-in to the fast drop-off and pick-up! Car is always ready for us and warm in the winters! read more

Very easy and convenient parking I always use them when traveling. Only about a 25 minute wait to be picked up on your return. Staff is friendly and helpful with your luggage. read more

Used Smart Park quite a few times in the past. Great service, shuttle drivers are very helpful the only issue is pick up upon return, Terminal 5 at JFK is always a zoo, and now with construction that is going on for years makes the pick up even more difficult...we find we have to literally run out into the middle of traffic to wave down the shuttle who then has to maneuver towards the curb which is near impossible...dangerous...Not really their fault....just booked them again, was dismayed because I always had a coupon that could be applied, but nothing to be found this time. Price is a bit higher than other places around them, but I read horror stories about these other places too and never parked with them. I will stay with what I know...very easy to find and well lit. read more

I've always used this spot for parking my vehicle when traveling out of JFK airport. It is fairly simple and quite efficient. The staff seems competent and courteous. Everything can be done via their website. Only thing is that it is a open parking lot (uncovered). BONUS: They had my vehicle all warmed up waiting for me when I arrived. TIP: Sign up and keep an eye on discounts and promos. If you prepay it's a cheaper rate as well. read more

SmartPark JFK - Parking Near Me - Park, New York

Finding the place can be slightly tricky as maps put me on the highway and said I had arrived. Other than that the whole process was super convenient and hassle free. The shuttle was there and waiting so dropped our car and were at the airport in no time. Will definitely use again. read more

I must admit that I haven't tried other long-term parking at JFK but SmartPark gets it done just fine so why bother. Since I've gone there before I think it is easy to find though I remember the first visit was more difficult. That was just too much to take in while striving to avoid the other drivers/cars/craziness of the area. The sign is right there and easy to see, particularly with its colors. It is quick drop-off (reserve online ahead), quick transfer to JFK and then reverse when you return. read more

Not easy as to find in the dark but when you do find it it's a seamless operation with quick check in and transport to the terminal. Pik up was quick and efficient...was on my way home in no time! We will use them again next trip... read more

Great experience at SmartPark. We will definitely use them again. Felt safe and efficient. Thanks so much!

I am highly disppointed with their service. We landed our flight in JFK at 12:30am. We called the shuttle service as soon as we got our luggage. We waited 1hour for the shuttle to come and the lady who answered the phone continued to make excuses. She explained that the shuttle will come in 20 mins. We waited 45 mins. We called back to confirm the time and she said the guy is on the way, but there were delays and the driver had to pick other customers. Then she confirmed it will take another 5 or 6 mins, however the the shuttle still didn't come for another 15 mins. It will be the last time I use their service. The service was awful and they need to be more organized! read more

Do not use this place. The workers will hang out in your car and smoke pot. I picked up my car after being away for ten days and It seemed like someone was driving it while we were away.The gas level was lower than I remember and the seat was adjusted for someone else. The worst part is the smell of pot in the car that I can't get rid of. After searching my car I found what's left of the joint they were smoking and posted a pic. It's disgusting! Don't use this place! Adding to this post because I can't reply to their response on google. I absolutely have the right place and that email they give me to reply is an invalid email address. customerservice@smartparking.com is an invalid email read more

Anyone giving SmartPark anything less than 5 stars needs to get a life. Almost 20 years now I've been using this company, and if I could save money somewhere else, if, I would still prefer the one company I trust with my car. SmartPark was a great find years ago, and not only is the staff extremely capable and friendly, the service is fantastic. I see that some gave one star then I read the ridiculous review usually revolved around a mistake, well, to them I say, I rent here quite often, haven't made a mistake yet and when they say, "be there in 10 minutes", they are there in 10 minutes. The young woman at the desk, (wish I remembered her name), has been there for the past 6 years, always accommodating, the people who drive the bus, hustle out and grab your bags, then at the terminal, grab them and put them at the curb for you. Keep up the great work!!!!!! read more

Consistently had decent experiences here. No change stolen. Mileage has not budged. No scratches. Reasonable pick up times upon arrival. They had a few disgruntled drivers who they seemed to have purged. The last driver we had was great. Real courteous and I felt he really deserved a tip. Went out of his way to help with our luggage. Wish I caught his name. This is my 5th time using smart park and I'm changing my rating to 4 stars (from 3) read more

SmartPark JFK - Cheaper than 2 person round trip on the LIE plus air train $12 x2 x2 + $5x 2x2 = $68 round trip not including the added time to commute - Parking Near Me - Park, New York

Upon arrival, the valet and shuttle driver were professional and nice. I arrived back late and the shuttle driver arrived quickly. He was great. My car was waiting for me up front. The lady at the desk was friendly. I will definitely park here again. read more

I had an airplane traveler's nightmare - coming off the Van Wyck onto the Belt, I hit something (probably a displaced drainage grate) blowing out one tire and flattening another. With my flight just 2 hours away I had little choice but to limp my truck the last mile to the SmartPark lot. I pulled in, explained that I would have AAA take care of my blown out tire (at that point I was unaware a second tire was going flat). The attendant said 'fine' and directed me to an out of the way place to park the truck. I hopped on the shuttle and made my flight. AAA was worthless. They wouldn't do any work on the truck unless the owner was present. I wasn't present - I was In Oregon. The idea of getting off a red-eye and then arranging for AAA to make the repairs was not attractive. I spoke with the manager of SmartPark and told him my problem. He offered to put my spare on. He further told me he could arrange for the tire guy he used to put an old tire on my other flat that would get me home. When I arrived Monday morning at 6:30 AM, my truck was ready. He refused my offer to pay saying, "I make money parking cars, not selling tires." The level of customer service was extraordinary. I will use SmartPark every time. read more

Although the reservation system was down on the weekend, I called and was told not worry about it & to come right in. I believe her name was Laury, she was extremely helpful. We arrived & the shuttle was already waiting there for us & ready to place our luggage into the van. The service was swift, literally not even 5 minutes. The drive to the airport wasn't even 5 mins. Upon return, we called for a pick up when we retrieved our luggage & we were picked up quickly. The check out process was also less than 5 mins. They're great & took great care of our vehicle. We'll def park here again. Check them out!! read more

The best and only place to park your car when traveling. I have used smart park more than ten times and have never had an issue. Car always comes back the same way I dropped it off. You arrive and are immediately greeted, you jump on a van that takes you right to your terminal. Once you land and get your bags, you call smart park and they direct you to stand at passenger pick up, they are usually there within minutes. Lastly when you get back to smart park, your car is always pulled out for you, all you have to do is run inside to grab your keys. Love this location. read more

I had tried multiple other businesses around JFK airport and continued to be disappointed. As I did another google search, I came upon SmartPark. They were excellent. The workers are very professional and polite. You pull in the driveway, stop in one of the lines, and you give them your keys. As you get out, someone is taking your bag and putting it in the shuttle. We waited a few minutes until the shuttle bus filled up and then drove to JFK. We were at JFK in a few minutes as the parking lot is not far away. When it was time to be picked up, they were to our location in less than 5 minutes. I finally found a great location! read more

Yesterday my wife and I parked our car with smartpark and were taken to the airport. The experience checking in and being taken to the airport was great. After being at the airport for 5 hours we found out our flight was cancelled along with hundreds of other flights. Smartpark came back and picked us up right away and they didn't charge us since our flight was delayed. Most companies won't do this. I am definitely using smartpark again and I will recommend them to all my friends. read more

DO NOT USE. Our car was left for 7 nights from the end of June to July. Once the shuttle pulled into the lot, we instantly saw marks on our car. We have a 2018 that is in great condition and there were many paint chips and marks on both mirrors, the hood, and the side of the car. When we questioned the staff, they kept looking at footage taken at 5am (it was dark) and said they could see the marks. There were no marks to be seen. They said the supervisor would call us the next morning. It has been over a month and we never received a call. We disputed the charge on our credit card and were still charged. We will never use this service again. read more

Total BS Stood in JFk for over 30 minutes waiting For a shuttle in the middle of winter with the dispatcher constant lying to me that the guy is right there or he is pulling right up . You figure you get the guys that are more expensive but wind up with the same crap and run around read more

I highly suggest this company. They were very professional and very easy. Upon arrival you just pull your car up and give them your keys. They take pictures of you car and help you with your luggage. There is constantly shuttles going so you should not have to wait long. In my situation I never had to wait. When I came back from my trip they had my car pulled up for me to grab. Unfortunately my sister had lost her license she needed for travel. She realized this on the shuttle to the airport. The workers were SO helpful and kind with this. They immediately brought us back on the shuttle and one worker took the time to help us find our car in the lot to search for it. Then the shuttle waited for us to bring us back to the airport. During this they all genuinely seemed to have empathy for our situation. read more

Great price, much better than the airport and not far it. Early hour only took for minutes to drive to the terminal and during a busier time it took 10 minutes for the shuttle to come pick us up. read more

We used smart park this past week and the drop off went smooth with great service, BUT!!!! coming home last night did NOT go well, we were given a card with a phone number to call once we picked up luggage, we called the number 5 times and every time it rang then defaulted to a message (this number is no longer in service) it was 6 am and we were exhausted from a red eye flight. I finally went on to their website and called them with the number provided there and someone finally answered. When my husband told them about it when we payed the woman told my husband she must of been on the line and it went to that message??? WHAT??? no apology either . My question, if this is an issue then they should have another number to call or a way to leave a message of voice mail. Not cool at all!! I was starting to think we wouldn't get our car back. The fact they didn't apologize is what bothered me the most. This issue needs to be fixed. Thank you read more

Traveled on Dec 24th and came back on the 31st & the service was Fast, Simple & Efficient. I did not have to wait around, I was picked up & dropped off in minutes. The price was what they quoted me (eve though my plane arrived 2 hours later). I can't wait to use them again!! read more

Quick, efficient check-in at the lot and speedy drop-off at the airport. Pick-up was also fairly quick. The bus came in about 15 minutes. The car was ready for us - no damage (which I admit I was worried about after reading many reviews of JFK parking lots, not just this one). Check-out was fast. The key word is quick; very little waiting. Can't complain about anything. read more

Most of the time Yelp is a good thing. But I'm glad I didn't worry about the reviews of this place. We used them on a week long trip out of the country. We reserved a spot ahead of time and when we arrived, there was a van ready to go. Took our bags, and dropped us off. Quick and easy. Then on return, we called, and there was a van there within 10 minutes right next to the terminal. Quick ride back to the place where our car was waiting out front. We paid promptly (just $110 or so for 9 days) and off quickly up the Van Wyck. No problems at all. I asked them about whether our spot was "guaranteed". They said yes. They said that they had only an time or two when they had a problem was due to weather problems where a substantial number of people couldn't take flights to pick up their cars. As a result, their lot was way over-crowded. But even then, they found other spots to help people. They responded quickly to my e-mail about my question. So I would definitely use them again. A great way to go to JFK. I think the negative reviews here are definitely the outliers. Given the numbers of people that use them, I would skip the negatives and go with them. It was a success. read more

UPDATE 5/12: I was contacted by the owner of the business and he assured me that the customer service issues had been addressed. He also made the issue right with me and my whole party. I am more than willing to give them another chance based on the owner contacting me. I will update after my next use! Just terrible. Arrival and check in were fine. It was pickup that was the worst. After calling we were placed on hold for 10 minutes then got a short, rude woman who couldn't locate our reservation as we stood out in the cold. After 30+ minutes and watching a smart park can drive by we finally got a shuttle. The customer service Is completely non-existent and I will never use them again. I should have listened to the other reviews prior to booking. My recommendation if you decide to park with "smart-park" is to be prepared to use an uber or cab when your plane arrives. read more

Smartpark JFK is truly a stress free way to park when you go on vacation. Their location is easy to find and the people who work there are super nice. You pull in and your luggage is whisked onto a van, you climb aboard and within a few minutes you are at your terminal. The drivers help you with your bags and are very polite. When you return you call the number on the ticket and very quickly they are there to pick you up and take you back to their location. Your car is always waiting for you and paying is quick and easy. Keep up the great work SmartPark JFK.. we are very happy customers! read more

I returned from a week away when the attendant came to me and said my car won't start. Triple A couldn't jump it so after 4 hours waiting for the tow, I had it towed to my dealer in CT. Dealer called to tell me rats ate through the engine harness and it's $2200+ for repair. There was nothing about that on the Not Responsible board. Lesson learned, hire a driver both ways. read more

When we arrived, the shuttle was waiting. On our return, the shuttle was there 5 minutes after we called. Everything else went smoothly, as well. read more

This is my 2nd experience with them and again, had no issues. Check in is smooth, drop-off and pick up to and from airport was hassle free. Last thing you want before or after air travel is a headache, and SmartPark JFK did not cause one. Good: -Picked us up -Bought a $45 Groupon for $30 (3 night car stay), pay add-on tax, but no issues with accepting the Groupon -Use your reference number given to you via email, speeds up the process -Add an extra 30-45 minutes to your usual travel to ensure you make it to your airport terminal Bad: -None read more

This was the best parking experience we have ever had at an airport!!! I can't say enough nice things about the staff and the efficiency of this SmartPark location at JFK in NYC. Thank you for making our departure and return so smooth and easy. Keep up the excellent work! read more

Arrived at JFK at 11:30 pm. Did not get picked up by SmartPark until 1:00 am. Driver went around the airport several times picking up so many people that there was standing room only on the bus. There was only one person working so we didn't get out of the parking lot until almost 1:30 am. read more

Purchased a Groupon to park here for a week long vacation. Got in from a 10 hr flight to pick up my vehicle and the woman behind the counter was beyond rude. She demanded the Groupon, so I presented her with the receipt from Groupon. She said that wasn't what she was looking for and just kept repeating "Groupon Groupon, I need the Groupon." About 10 minutes went by as I tried to look up the info on the site, but unfortunately my phone didn't have service. A man behind the counter said to look it up with my license plate but she ignored him clearly just to give me a hard time. This should not be the type of person working customer service. Just awful. Next time I'll pay the premium and take Uber. read more

In December, we called SmartPark when we claimed our two bags. The driver dropped off and picked up other passengers which added time (but I think this was due to the construction at the airport). * We used SmartPark again in January 2018. Not only were they were prompt to get us to the gate for an early flight out. Upon our return, they were prompt to get us back to our car. Thumbs up! read more

My first time ever using Smart Park flying out of JFK. I had the best experience with a very polite employee by the name of "Sundar". He made the hassle very easy. I would definitely be using Smart Park the next time, and would recommend to everyone. Keep up the good work Sundar. The service was great beginning to end read more

My husband and I had 6 hours flight and arrived in NY almost 2 AM. I called them to pick up at 1:48, 2:04, 2:16, and 2:26.. now it is 2:35 AM and still didn't show up. If there is some problem at least they can call us back and advise to wait inside or something! No Customerservice and no sensibility! They kept telling us that the first one they didn't have enough seat so I said okay.. but almost an hour now and no pick up?! If they are really full then they should increase the shuttle bus! This will be our last time using here! Never never come back!! read more

Best service available in the JFK area. I have used them several times and they are reliable and responsive. The last time I travelled, they went out of their way to get me to the airport. There was a crazy traffic jam and if they did not have personable service, I would have missed my flight. Five stars! read more

Had a good experience with SmartPark, it was easy to find. We left our car with the guy at the lot, he gave us a ticket and we got on the SmartPark van and we were on our way to our terminal. When we came back, we gave them a call and they had someone pick us up and took us back to the lot. When we got there our car was already for pickup, we went into the office and paid our bill and we were off. Simple, efficient. read more