Thanks for finally picking up my call. Sad that you only did it because I called from a different phone number. If you do not want to work with a client, please simply say so. To dodge calls and pick up on first ring when I call from a different number and then come up with an excuse that you are out of the office when your website shows you are in today 12/22/22 9am to 5pm: April through to December, is dissappointing and really an unnecessary waste of time. I am fully responsible for the delays in my filings and to help avoid further delays, just be upfront with clients, it really saves them time, as well as you and is only professional to do vs. the intentional screening of calls. I now know that you will not work with clients faced with financial challenges, which is fine and really could have just been quicker to say it right away vs. avoiding my calls and only responding to my email when I called. Times are tough for everyone so I do not hold your decision not to consider service at a discounted rate, against you. I don't even know your current pricing to be honest, it may be over the $500 that I paid a couple of years back, but sadly I never even got to that discussion. What I suggest for the next person in my shoes that approaches you is just a quicker "NO" as it helps elimiate delays for the person receiving the NO and they can move on quicker to find a new place to try. You were great when I worked with you and I do not doubt you still are which is why I came back. My frustration is from the run-around that really could have been handled better. Best of luck. read more

Smartax & Accounting, Inc. - Your website shows you are open. Was the claim not to be open a lie? Picked on on 1st ring when called from a different number. - Payroll Services Near Me - Centennial, Colorado

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Smartax provided me with all the information I needed to solve a financial problem I had.

If I could give minus-stars I would. I contacted Smartax on February 27th, and after telling them I was looking for a tax service I could "build a relationship with and use each year" we agreed on an appointment date of March 24th. Almost an entire month in advance. On march 20th, I complete the packet, email them all the documents and confirm the appointment. On March 23rd, the afternoon before my appointment they call me to confirm the appointment again then proceed to tell me they won't be able to complete the taxes on March 24th, AND, they will need to file an extension for me. WHAT!!!! I can't imaging how Smarttax feels they can use the word "Integrity" in their moniker. Smart - I hope you are better at tax prep than you are at running a business. I will absolutely be sharing this story with everyone I know so others will not waste their time on you. Susan C. read more

I cannot say enough good things about Carlos and Karla. I started using their tax services over 12 years ago when they came recommended to me through a co-worker (whom was also referred to them.) As my finances have become more and more complicated, their service continues to be top notch. Now as I'm looking to start my own business, they have been an integral resource and I couldn't do it without them. There isn't anything that they can't handle. On top of all of that, they are two of the kindest, most pleasant people to be around. They can't be beat! read more

These professionals really are smart! After taking their advice, we came within $3 of what we owed this year. A new record. Friendly and accommodating. Highly recommend for personal and business taxes alike. read more

Carlos and Karla are amazing. They are extremely helpful and answer all of our questions. When we need help in the middle of the year, they are an email or phone call away. They have made house calls and been invaluable. I recommend them highly!!!!! read more

When you can actually tell people that you are looking forward to getting your taxes done, you know you've found the right people. Carlos and Karla are friendly and genuine and truly appreciate their clients. They are upfront and honest folks. They have a quaint little office that welcomes you with its intimate charm. It's like going to a friend's house to get your taxes done. read more

There are not enough words to describe the quality of efficiency and organization Carlos and Carla with SmarTax & Accounting provide for tax preparation. They are experienced, knowledgable, and go above and beyond to find and apply all tax breaks and tax laws to net the highest return entitled to you. Their quality of service is professional, compassionate, and reliable. Not only are they concerned about providing a superior tax service, but they are friendly and interested in you as a person. I have used their tax services for years, and promise you will not be disappointed, but rather thrilled with their tax preparation services. I highly recommend! read more

What an amazing experience! By far the BEST tax preparation experience I've had in all my years! I'm not afraid to admit that I usually approach tax time with apprehension. I find it to be an intimidating process! What I've always wished for was to find someone who didn't make you feel "dumb" for not understanding every detail of the tax process. From the moment we walked in for our appointment, I was at ease. Love that Carlos asked you to sit at the round table in his office (the "get to know YOU" table as he refers to it) and you have a conversation!!!! Almost like you were having lunch with him! Talk about the opposite of what I've experienced for years!!! Tax documents from the prior year were reviewed, they were discussed. Carlos explained the prior year filing to you in great detail and then he reviewed documents you brought in for this year's preparation... all the while making you feel comfortable and part of the process! Karla was just as nice and inviting!!! There are not enough words to describe the efficiency and organization of this dynamic duo (now a trio with their oldest son making a name for himself within the organization). Their experience, knowledge and professionalism are top notch! Carlos' advice to my husband on ways to improve our tax situation for next year was well received! Not only are they concerned about providing a superior tax service, but they are friendly and interested in you as a person. I think it's safe to say that I will approach future tax preparations with a very different mindset! I highly recommend Smartax & Accounting!!! read more