Update of my priore review. Unprofessional. Inappropriate. Uncooperative. That about sums it up. See below for details. My lender contracted with United Appraisals to perform an appraisal on my residence.  United Appraisals hired Smart Valuation to complete the actual work and create the appraisal report.  The following is a copy of the message I sent to my lender yesterday, the day of the physical inspection.  It speaks for itself. "The scheduled physical appraisal took place this morning. A few comments: * I was told one person, a woman, would be conducting the appraisal.  Two people, a woman and a man, showed up this morning. * Upon their arrival at my home, I requested identification.  Neither individual had any type of id - not a drivers license, business card or any other minimal form of identification. * When I confirmed their need for id they both said "It's in the car!" * When I requested id for a third time they again said "It's in the car!" but this time with more attitude. *  When I repeated for a fourth time that they needed id before entering my house, the man said "We only give id to law enforcement".  I then explained how unprofessional it was for them to arrive at my house without any form of identification and expect to be allowed to enter.  They both said "We've never been asked for it before."  I explained that in their position, identification is a MINIMAL and BASIC requirement. * Upon their return a couple of minutes later, the woman held up her driver's license with her name visible.  I asked to hold the license in order to examine it.  She said "I don't want you to see my address!"  The man did the same. * I allowed both of them to enter.  They completed their task in less than five (5) minutes. The behavior and comments from these two individuals was very unprofessional and inappropriate.  They arrived without id and then said that it was somehow wrong and unreasonable for me to request it.  This was unacceptable. I appreciate that these individuals may just be contractors hired by United Appraisals. This does not excuse their behavior.  I am writing because you should know what type of people are working on your behalf.  Also, based on their unprofessional behavior and comments, I have serious concerns about the quality and integrity of their work product. Please forward my concerns and this message to your contractor, United Appraisals. Sincerely, Michael R" read more

Wow, I can't believe this company is still in business. What a joke, and what a sad state of affairs for anyone getting an appraisal done by them. They did mine in 2009 and pulled all the same shite the other reviewer said, to a T. The appraisal was completed by Charles under I think Gina's license. She signed off as if she had been to the property but actually had never been, and she was RUDE to my lender when I tried to get my lender to have them redo the appraisal. She also refused and was unnecessarily defensive about such a horrible job. The lack of detail orientation was ATROCIOUS, and there were 11 mistakes in it, including the floor plan, calling the 1-bedroom units 2 bedrooms (!!!), saying the single-pane craptastic aluminum slider windows were double pane, and including a comp that literally didn't even exist. I drove to the address and it wasn't there! There were SO many mistakes in it that I posited that they used a template with someone else's already filled out and just tried to paste new information in mine to save time. They denied that and fixed some of the mistakes but refused to change the value (!!). 2 bedrooms/1 bedrooms? ARE YOU KIDDING ME? I cannot believe they haven't been sued, reported, or lost their licenses. Gina flat-out lied that she'd been to the property and used her key to get in. This would have been IMPOSSIBLE because the lockbox required a combo from an agent; no agent had given her a combo. There was no Supra. There was a tenant who absolutely would not have let her in the to occupied unit. Liars, scammers, incomptents. I cannot echo STAY AWAY enough. Also, Charles cannot spell and wears so much cheap cologne you can die from it like 20 feet away. read more

REQUEST A DIFFERENT APPRAISAL COMPANY. THESE PEOPLE ARE LIARS. If you get assigned this appraisal company by your lender, get it changed to another company. As others have said, they are liars. They were suppose to come out today, I live in a rather rural and remote area called Big Sur. To make it easier for them I offered to meet them down on Highway One and lead them to where they could park and then ride with me in my 4x4 pickup because the roads are muddy. They were suppose to meet me at 10 am, I got there at 9:55 am and waited until 10:40 am. They never showed up. There is no cell service here. When I returned home I found a text saying they waited until 10:25 am and left. An out and out lie. I spent two more hours waiting around at home as I phoned and texted the person whom sets the appointments. She told me that she was trying to reach the appraisers to see if they could come back. She basically just stopped taking my calls or answering my texts, I know she read them because after a minute or so where it stated Delivered would change to Read with the time. She also said she would send a picture that Gina had taken showing the street sign where we were to meet. I said fine, send one that was taken today at or after 10 am. Message read but since then no reply. I am going to contact the state licensing board and report them for lying to my lender and me. read more

Their license should be revoked. Why are they still in business? It was not my choice to hire "Smart Valuation Appraisal Services" to appraise my house on 4/2/2019, but my lender made me pay by my credit card $445 on 3/29/2019 in order to proceed with the refinance. The appraiser, Charles Cain, is lazy doing his job coming up with an appraisal report containing ALL old comparison data from 2018 appraised my house at $555,000, compared to the market analysis provided by my realtor that showed an average Sold price of 29 houses within 1 mile distance from my house in 2019 is $888,129. The inaccurate appraised value of $555,000 not only caused me emotional distress dealing with refinance, but also it would have costed me $8500 out of pocket for Mortgage Insurance Premium if I did not dispute the appraisal. The old appraisal report used all old comps in 2018 that caused the appraisal evaluation is inaccurate and bogus. That was the whole point of making me wait for 3 weeks to go through a very slow dispute. After 3 weeks of trying to get a hold of this appraiser, he still sends back another appraisal report using ALL old comps in 2018 to appraise my house less than the actual value in 2019. The only thing change in the new appraisal report is the value at $580,000, which is the number my loan officer guessed at the time filling out my loan application, and it was before I received the Market Analysis from my realtor. $580,000 was just a GUESSING number, thus it is not accurate anyway. Average Sold price of 29 houses within 1 mile distance from my house this year is $888,129; therefore, the new appraised value $580,000 is still very low compared to the true value that the current market responds. This appraiser has been trying to decrease the value of my house in order to benefit the lender and disadvantage the consumer in my refinance. He also violates my privacy by taking pictures of my bedroom, to be specific only my bed in the picture, nothing else, without my consent. This appraiser did not do anything for what I paid him for. His bogus estimate at $580,000 appraised value (from the original appraisal $555,000) still costs me $3387 for Mortgage Insurance Premium out of pocket (from the original MIP $8500). As the result of all these hassles, my refinance could not move forward. read more

This company is operated by Gina Marie Dias/License # AR028099 and Charles S Cain/License # AR032264. If your bank chooses this appraisal company or if you somehow come across their information, domall in your power to avoid this company at all costs. The appraisal they have fabricated for a refinance we were doing is bogus and is in violation of their license on multiple counts: they've made an error in square footage making the house less by 639 feet(!), they've used fake pictures from other properties, they've misstated facts relating to key amenities and features of the property, ignored county records for the property. When the bank disputed their appraisal with them, they've refused to correct any data and/or value. There should be no place for a business like this in the marketplace. Hope this review helps you to avoid a problem read more