It looked as if my laptop had viruses or had been hacked or.... whatever. (I'm a complete Luddite…read moreso I haven't a clue!) I stopped in to ask if I needed an appointment and was told I was fine for a walk-in that afternoon. I came back with the laptop and was told it could take anywhere from 1-4 hours depending on the severity of the problem. Well, they got it resolved in about an hour, patiently answered a number of my very clueless questions, and charged me the minimum price they'd quoted - and they gave me the senior discount that I'd forgotten to ask about! Not being a techie sort of person, I was really dreading having to deal with this and kind of worried about being made to feel stupid! Well, Tim and Jacky were both quite lovely and I was delighted to see they didn't just have the technical skills but also great customer service skills. All told, a very positive experience.

They repaired my iPad screen that was lifting, quickly and carefully. The work looks clean, the…read morescreen feels solid again, and the whole process was stress-free. I'd definitely recommend their service.

Took my daughter's iPad for repair, after Apple said it can't be fixed. iPad was fixed at a fair…read moreprice. Thanks for the good service!

Worst place ever..the screens they are selling for iPhones are cheap quality..they don't offer any…read morerecommendations Depending on how bad your phone is broken..they'll just put one of they expensive cheap screens on and even if it's lifting up they'll still sell you the service as if they did a good job..highway robbery!!

So happy this place is near me! After getting a bunch of quotes to fix the front and back glass on…read moremy phone [woops] this was by far the most reasonable. It's also very transparent pricing with the services listed on the website and when you walk in. I was getting my phone repaired to trade in for a newer model, and the gentleman working insisted on helping me pack it carefully so it would arrive in one piece. So nice! Definitely recommending this place to anyone in bk :)

I brought my iPhone 11 to the guys to replace the screen and back cover, they quickly gave me an…read moreestimate and did the repair in 2 hours. Thank you very much. Thank you, I will recommend it to my friends

Disclaimer: I'm not here to discredit anyone personally. However, as someone with over 46 years of…read moreexperience serving the community, government agencies, and local city and law enforcement with technology advice, I feel obligated to be honest. Unfortunately, my experience at Jay Repair was inadequate and unprofessional in several key areas. While the conversation began respectfully, the service itself fell short of reasonable expectations. I had to wait over an hour to have my screen replaced a second time because the first display installed was not designed for the iPhone 14 Pro. It was a screen intended for the iPhone 14, not the Pro model. This mistake should not happen at a repair shop, especially when model-specific hardware differences are well documented. This exact issue happened to me previously with an iPhone 11 Pro in 2023, and unfortunately, it has now happened again. For clarity: There is only one correct display type for iPhone Pro and Pro Max models--the Super Retina XDR display. There is no legitimate "lower HD" version for Pro models. Apple does not promote or support such distinctions on their website. Anyone familiar with Apple technology understands that software and hardware are tightly integrated, and Apple updates each device specifically. That's why repair shops must provide accurate, up-to-date information about replacement screens--especially for newer models like the iPhone 14 Pro, 15 Pro, and 16 Pro, which require Super Retina XDR displays exclusively. As a certified technician myself and a long-term Apple user since the iPhone 3GS, I am well aware of how Apple operates. Despite the inconvenience, delay, and incorrect installation, I was still charged full price, when a price adjustment would have been appropriate--at minimum as compensation for the error and time lost. This is why I'm deducting two stars. I also made the technician aware of excessive heat generation after the screen installation, which is a serious concern. While the shop policy states that a 15-minute repair is not guaranteed, I had already waited far beyond that and should not have been charged again under these circumstances. To be fair, the technician remained calm and mindful, which is why this review stands at 2.5 stars rather than lower. I had also called 20-25 minutes in advance to let the shop know I was on my way, yet the correct display was not available in-store, causing an additional 49-minute delay. I documented this on video as well. I don't want to discredit you as a person, but the service itself reflects a lack of up-to-date technical understanding, which is concerning for a repair shop owner. Technology evolves constantly, and repair practices must evolve with it. We all learn every day--but staying current is essential in this line of work.

I had a great experience here with these 2 brothers, Osmond & Ash-they were both very accommodating…read moreand professional. I needed my screen on my iPhone replaced and only had to wait about 15 minutes. Excellent customer service! They were friendly and meticulous and offered great value! This place is a GEM and will be my new GO TO for all of my electronic needs...I will be using them for my laptop upgrades as well!

This is my 3rd (4th?) time going to this store over the last 5 or 6 years for various issues with…read morevarious devices. For me it's always a 5. They get the job done, their explanation is clear, and the price seems fair. I notice that there reviews here tend to be 5s and 1s. That's very weird, isn't it? I hate to cast aspersions on fellow reviewers but I just wonder if their expectations are out of whack? There are things I know they can fix and things I know are unlikely to be easily fixed. Simple screen problems, charging ports always seem to be very fixable. And not only am I always happy, the other customers that I see, picking up their stuff or dropping it off seem quite content. Go figure. Anyway I stand by my 5.

It's hard to review all bad because in the end we did get the phone back fixed but only after…read morehaving to wait an extra day. They don't inspire trust in any way. Kept telling us they would have the phone ready by afternoon-then it wasn't there and we had to wait another day. It took my husband going to the site and waiting there over an hour while they fixed it. Staff was reasonable to speak to and seemed to want to help but were not the ones in control so could not accurately tell us when this would actually get done. We only have the word of the staff to go on. So when that isn't reliable-there is nothing. Leadership has to do better and figure this out.

Great service, saved my Android phone…read more Works like new Transparent pricing Very happy

excellent, efficient and reasonably priced for a port and battery replacement…read more Good value and great service. The repair was done in 30mins. Dropped off the phone, repair was completed and picked up my phone. Still working fine over 60 days later!

My phone broke and didn't know where to go as it was a Sunday. Michel got back to me ASAP and gave…read moreme a quote. He was able to fix my phone within 10 mins and got me in last min which I couldn't believe. Would 100% recommend this place to anyone- they went out of their way to help me!

I've needed a screen replacement twice and both times Mike has been my go to guy. Very fast, and…read morebest price anywhere.

Amazing service, fast response, quality repair…read more My iPhone X was damaged betting recognition but was able to be fixed up for a very affordable price. Thanks again M.

Matt was very cordial and replaced my iPhone screen within minutes from his car. He's very…read morequalified and I would recommend him highly to anyone. I was charged $120 to replace my iPhone 10 screen which I think it's quite reasonable compared to what others might be charging. Another plus is the fact that Matt drives to your home and repairs your device. I don't know any other stores that do this.

After putting it off for a while, I finally set up an appointment to have a crack in my phone…read morescreen repaired. I was able to secure a same day appointment, and the repair was completed within the time frame they provided. On top of excellent technical support, every individual that I spoke with in the store was knowledgeable, professional, and kind. Special shout out to Luis, who demonstrated a high level of care and compassion with each customer in the room. He kept everyone updated throughout the process, demonstrated care and knowledge in each situation, and seamlessly handled each of our concerns. Happy to say we now have a neighborhood repair shop for all of our tech!

I rate this Court Street Branch of u BreakiFix "VBAS" for VERY BAD ATTITUDE and Service…read more So I dropped my phone and my screen cracked into such a rainbow of colors it made the Pride Flag look like an old black & white TV. I've been going to this uBiFix here since at least 2019 bc it's in my hood and they were always solid - but I guess new crew new attitude - ah how we long for the good old days. Anyways I've had shorter waits in Doctor Offices. The waiting area looked like a subway platform at rush hour - and by that I mean - a few lucky peeps had seats and the rest of us stood around waiting....and waiting... Anyways my tech Andrew informed me a new Apple Screen would be $250 or $300 I cant remember which now, but that an after market would be $200. So being that the phone is a couple of years old I went with the after market. They took it in, fixed it and I was out. Next day - even though it sat on my desk or in my pocket - another rainbow appeared. So I went back I showed it to Andrew and said, "Its covered under the warranty right? Its only one day" He said, "Well if it's not your fault" I showed him the spotless screen. I was like "Dude forget about no cracks or no scratches -there's not even a speck of dust on the screen." "Well lets see." He goes in and comes out after too long a time to tell me, "Yeah we're gonna do you a favor and fix it." "Do me a favor?" I'm thinking - because Techs are like car mechanics or Doctors - you can't express how you really feel if you're still gonna put your whatever in their hands. Lets get real - Business don't survive by doing favors. It was 2 days into warranty - and whether it was a defective screen or incompetence - that's why you're gonna do it. Anyways I was never given a reason why it failed. So I get it back fixed and a few days later, its in my shirt pocket, I'm standing leaning over my desk and my phone - that's in a sturdy case - falls about 2 feet onto my desk and like that old Rolling Stones song "SHE COMES IN COLORS EVERYWHERE - SHE'S LIKE A RAINBOW!" Needless to say I got my answer the hard way - if their aftermarket screen cracks from 2 foot fall to a desk - it's prolly not even defective but just cheap crap. I mean 2 screens fail that easy - time to source a new provider boys! I had no time to go back to their circus as I had to fly - besides slap me once shame on you, but slap me twice... Anyways when I got to Louisville Kentucky there was a shop on Bardstown Rd & Eastern Parkway - polite, friendly no attitude. Their aftermarket cost only $149.00 instead of $200 and they told me it would be ready in 30 min. I didnt even get to finish my coffee in the cafe across the street before I got a text it was done. MORAL OF THE STORY: If you can't get to Kentucky for a great deal, and you're happy with Bad Attitude, Product & Service - then the uBreakiFix on Court Street is the joint for you! ,

Very good service and very good price and quick turnaround definitely recommend this placeread more

Do NOT do business here!…read more I thought coming here would spare me a trip to an official repair store but it didn't. Came in around noon on Thursday to repair a 1st Generation iPad mini and was told the repair wouldn't be done in an hour but until the next day. I accepted. The next day(Friday) I never got a call about it being ready. I went back Saturday around noon to be told it still wasn't repaired. When I asked for it back to go elsewhere, my iPad mini wasn't in the store to get it back. SOL. The red haired girl told me to come back later the evening when Jesse gets in.She then called me later that evening to let me know it was ready. Once I got there I explained nicely to the other worker Jesse how I was inconvenienced by two days for an hour repair. Jesse said he can only compensate me with an apology and that he was swamped with devices. He also stated that I should've stressed to the red haired girl why I needed the iPad ready by the following day. By then, I told him I am not paying him $80 for his issues but I'll pay him $60. He got upset picked up my money that I placed on the counter along with a phone and attempted to throw it at me. I asked him to please let me out of the store which he was hesitant about. For the terrible service and attempt to lock me in the store, I still paid them $70. Don't even come here if you're desperate. Spend your money elsewhere.