It deeply saddens me to write this review as I do not do them often, but I need this to be heard by…read moreother potential families. This time is hard on many families right now, and we all look for a safe place to call home for our babies. It is nice to see the beautiful reviews others are leaving, but I only wish my family had received that same care. I had two children enrolled here, and after a long time of trying to support this school, I am exhausted and my nervous system is tired. I have officially withdrawn my children.Every single instance detailed below has been documented on paper and by camera.
Management & Financial Disappointment
No Scholarship Notice: I was told my youngest child's scholarship ended with zero notice and was suddenly expected to pick up all fees. When the new Director, Shamekia, told me this, it was delivered with a smug grin. I should have been given support options.
Ignored Communication: I sent a message about my billing because I could not understand the charges. Despite the school having three members of management, I got no response. Instead, I just received a generic bulletin asking families to send in a selfie.
Dismissive Withdrawal: When I finally withdrew my child, management didn't ask a single question. I was simply met with a cold "will do," as if my child was just another dollar sign.
Lack of Engagement: the Director remains hidden in the office and does not say good morning to families. I entered with a few families at the same time and nothing. Furthermore, teacher conferences scheduled for the second week of May were never offered to families. At graduation (which we received late notice for), management didn't step in once to say a single word to the families.
Unsafe Environment & Behavior Concerns
Out of Ratio: In December, I observed my child's toddler class completely out of ratio at 7:1. Along with children being unattended to on the playground. I have photo proof and the exact dates. I didn't report it to licensing at the time because I wanted to support the school, which I now regret.
Chaotic Pre-K Class: The behaviors inside the Pre-K class were outrageous with no management support. Via the cameras, I constantly saw children jumping off shelving, throwing toys, fighting, and pulling my child's hair beads out.
Unannounced Strangers: One day on the camera, I saw a stranger in the room with the kids. When I asked, I was told she was a behavioral specialist. Parents should be notified when a visitor is inside the classroom. The behaviors are horrible and we never saw the behavioral specialist again.
Inappropriate Dress Rules: My oldest child was forced by management to change out of her shorts because they claimed they were "too short." This was claimed by my child and another staff member. Applying adult standards to sexualize a young child like this is upsetting.
Poor Education: If you expect your child to be ready for kindergarten, forget it. Everything is "learn through play," and with the extreme classroom behaviors, the staff can barely teach.
Facility Upkeep & Security Failures
Disgraceful Upkeep: The facility is incredibly dirty. The floors are filled with dirt, old paper scraps are left caked on the walls, windows/seals filthy, toys are unwashed, and the bathrooms are completely full of urine.
Unprofessional Staff Dress: The staff dress as if they are going out with friends rather than educating children. Their shorts are way above the knee, but when the director doesn't dress as a leader, it sets the tone.
Severe Security Risk: On 3 occasions, I noticed the director had a giant, colorful painted banner completely covering her office window. That window is her only way to see the front door. With school shootings being a terrifying reality, a director should want to see EVERYTHING. Covering the main entrance view is unacceptable.
God sees all. I wish all families the best during this hard time, but please do not make it harder on your family by overlooking this review. Your children deserve a safe, clean, and respectful environment. This is not it.