Called two awnings company in the area to have an old and deteriorated 25' awning removed. One said no. The other said they would, but then never responded to my voice and email messages to set up an appointment. Started looking for someone else who could do the work. Discovered Smart Repairs and so glad I did. Jesse returned my inquiry promptly and by the very next morning had a crew of 3 on site doing the work. Under Alek the group got the project done quickly and efficiently, and they were an absolute joy to work with. Provided all sorts of great advice about the removal of various things associated with the old awnings. Within a few hours everything was finished, looked great, and the old awning had been carted off. Bravo and kudos to Smart Repairs! What a great find. read more

Smart Repairs installed a motorized retractable awning. After a windy night, I awoke to find the awning had deployed itself during the night, and the 2 arms were broken. I later discovered, the last step on programming the wind sensor was not done by the installer. Monty Shelton, would not return my phone calls. After filing a complaint with the NC Attorney General's Office, and 10 months later, he brought me a new awning, (for additional money). When the bubble wrap was opened, I saw the motor had been placed on the wrong end and the cord could not reach the electrical outlet. His suggestion was to add an extension cord, which would not have met electrical code or passed future inspections. I declined this suggestion. I would like my new awning with the motor on the correct end, but he is again not returning my phone calls. Any reputable company would communicate with the customer to make their errors right. Not this company. They will not call back when you need help. read more

This company contracted with state NC DVR to install a ramp for a disabled cancer client. When the client asked for damages to the well that Smart Repairs workers caused, Monty the manager of Smart Repairs replied how dare I ask for more since the NCDVR paid for the ramp and so what if they damaged the well. Monty became so arrogant and insubordinate that the phone call was ended. Do not recommend. Do not recommend. Do not recommend. read more

I would like to retract my accusation of fraud for Smart Repairs. They have mislead me into thinking that I purchased a Sunsetter awning. I have filed a report with the NC General Consumer Complaint office and will be hiring legal council to help resolve my situation as Monty now says the owner Greg is rescinding the offer to refund my money because of my negative reviews on the company. read more

We bought an awning form them which is fine, but the wind sensor we bought is defective and still under warranty and owner says he has a new one but we have tried for many months to get them out here to replace it. read more

They installed the wrong product and refuses to take responsibility. I was promised a shade which will eliminate 95% of sunlight on my porch, after $2400 it blocks about 30% of the sunlight. Owner threats me with law suite for posting genuine reviews, and do not return calls. read more

Was just told be Sunsetter Corporate that the salesman does NOT represent them if you can believe that. Bought top of the line awning for my back porch. Salesman came out purchased based on his measurements and placement. Installer (Smart Repairs) came out and installed it. Have 3' of awning over yard and a gap on porch allowing rain to fall on you. Came out and claimed they moved it but still same problem. Demanded that I pay balance and promised they would make me happy. That was 5 months ago. Do not trust your hard earned money with this company - one of the worst experiences in my life with a company. read more