This is my second review. The person who was supposed to be watching over my roof being replaced was never here, less than 5% of the time. The person handling my complaint said he was supposed to be on my jobsite 90% of the time. The 2nd day of the roof replacement, the guys were throwing shingles all over my heat pump. Three times I had to remove all the shingles. Told the help not to drop it on heat pump. They ignored me. We had string lights from the house to the trees, and they threw shingles over them and they were hanging on the lines. My wife told them not to do it. They continued. I sent the pictures to the salesman, and he called and said that happens. I did not have a name or number for the person looking after our roof. The guy showed up that evening, and I showed him the pictures, and seemed not to care. I sent an email to the project manager, got no response, the salesman told no one. By chance a month later a salesperson from Cornerstone came to our door and my wife told this person of our experience. She contacted the person who handles complaints, and that person contacted us. What an amazing joke. Explained my issues, he would send someone from his company to look at my heat pump. Almost a month went by and had not heard a word. Called him and left a message. He called the next morning and said he sent someone to our house on October 2nd. The complaint guy did not notify me about this person coming to my house. The person that came to my house did not call or ring the doorbell. He assumed no one was home because their were no cars in our driveway. We have a garage we park our cars in. The complaint guy says this person is shy, probably why he didn't ring the doorbell. This person messed with my heat pump without our permission. It had been almost 2 weeks since this guy came to my house and no word from complaint guy. I called and left a message. He called and thats when he told me he had sent someone to my house to look at the heat pump. I had to wait a few days, to comprehend the shyness appoach. I sent them the bill the week before for the lighting. As usual no response from complaint guy. I call and leave a message. Over 24 hours pass, and not a word. So, I call the office and talk to someone and explained everything. This person said in the contract, that they weren't responsible for the damage to the lights. She said they had received the bill and talked about it the day before in a meeting. I told her complaint man said his guy was supposed to be on my job 90% of the time. Everything seems way above their capability to understand the issues. Not to long after that conversation, complaint guy calls and explains I will be taken care of. Two days go by and haven't heard a word. I call and talk to the lady I spoke to before. I explained again that someone came on my property without my permission and messed with my heat pump without my permission and I wanted his name. She said I was just one customer, and they had plenty other customers. She said it was my responsibility to contact them about my complaint, and I said I contacted 3 people on July 28th, and I didn't understand why it was taking so long to handle my case. So from her perspective, it was my fault for all the problems.
I told complaint guy my wife and I had to oversee our roof replacement, and the other guy got paid to not be here. I asked him what my compensation would be and he said he would take care of it. After my conversation with the lady, she started yelling at me, I hung up. Not to long after that complaint guy calls and tells me I am getting a check for the light replacements. I said thats it, he said we didn't do a good job of taking care of your roof and handling the complaint. I told him, so if my heat pump goes out, I am responsible, and basically he said yes. I told him our conversation was over. The insurance company gave me their name, and also a friend, who siad he wished he had never given me their name. I went to the insurance company and explained my problem with this company. It sad to say that a company takes no responsiblity for their actions, but they didn't have any problem overcharging me and taking my money. You will defintely never get a referral from me. Guess who the person was that showed up at my house to inspect my heat, the guy who was supposed to look after my roof. I would like to know if he was licensed to check my heat pump. Oh well, Cornerstone doesn't give a damn. read more