We had a terrible experience with Steve Rulli/The Mad Roofer. After researching online, as well as get a friend recommendation to use Steve to replace our existing shingled roof with a metal roof, we chose to move forward. Steve estimated not only our roof replacement, but replacing existing flashing around our chimney and in areas that were needed. He did an extremely poor job with these items, as well as put our guttering back up completely incorrectly. Now, the water just sits in our gutter and will not drain properly because it wasn't re-installed correctly. We unfortunately paid in full because Steve was insistent on being paid as soon as the job was complete, and it wasn't until our first rain that we noticed things were not functioning properly. We had a general contractor inspect to see what was happening and at that point did he point out all Steve did incorrectly or poorly. We reached out to Steve to come and take a look at our issues, providing him pictures and exact information as to what was happening/wrong. That is when the ugly texts began, very poor and unprofessional language was used, he refused to correct his mistakes, and he refused to communicate with us further. At this point we are having to get someone else to completely re-do these items and pay twice for something that should and could have been done correctly the first time. I have given him 1 star on this review because honestly, the roof he installed looks to be fairly good quality and decent work. However, everything else that went along with the roof was incredibly disappointing. After mentioning to another contractor in general conversation what had happened to us with Steve, he informed us that Steve has a very bad reputation in the area for not being willing to fix his mistakes or do things correctly the first time. I just wish we had learned this information sooner, as we would have chosen someone else to work with. I would definitely never be able to recommend him for any work, but if you do, I would certainly not pay him in full before all work is completed and inspected for accuracy. read more