Porsia was amazing--super attentive, understanding, and incredibly helpful. She went out of her way…read moreto make sure we were fully taken care of.

Sister-in-law bought a new phone. Seven of her apts would not open. She brought it to me, being…read moresomewhat tech savvy. Found out they were continously stopping. Called help desk. Walked thru their instruction (already did) but wouldn't work due to several apts you cannot delete. Informed to turn in for a replacement. No appointment necessary. Waited in line for about 20 minutes. Not bad in this day and time. Had several workers but only one was fixing phones. He was training an new employee (navy), but was no problem. They got the new phone, but instead of just letting me do the setup they ser it up for me (not offered to the sister-in-law). Overall, they did an excellent job.

I'd give a zero if it was possible, got lured into trying a free trial of the home internet. Got…read morethe equipment relatively quickly, setup and figured out it did not meet my telecommuting needs and called to cancel the day after getting equipment. support person on the phone said the account was cancelled and emailed me a shipping label to return equipment. Mailed everything back tracking shows it was delivered in Texas and received by Tmobile. About a month later I get charged a $50 monthly charge, I call support and another person tells me the a ccount is cancelled and I'll be refunded the $50 that was accidentally charged. now several months later I get a collections notice saying I owe $87. after calling collections and no help from phone support at Tmobile I am instructed to drive to a physical store the kind in store rep. selfies my ID and has to call the Tmobile mothership for help, then puts me on the phone with another person who can't help at all and says they've put it in the system and I should get an email within 2 weeks but is completely unable to give me any documentation of the phone discussion at the time of this in store phone call. I am still waiting for any kind of update. i recommend running the other direction when it comes to Tmobile, I'm happy to update this when the issue is resolved, but I'm not optimistic based on experience so far.

Bad service rude employees because they not doing their job right that should be training the girl…read morewas on the phone all day she not supposed to that while working and she mess my sister new phone thank you

Amazing customer service!…read more Tay at this AT&T store did an amazing job helping us out. She was very thorough and took her time with resolving any issues we had. She was very diligent and even worked after hours to resolve any further issues. She has the natural ability to understand and feel what her customers are experiencing, and she is able to meet their needs effectively. I really do appreciate how hard working and determined she is to make sure that the clients are taken care of. She was also assisted by Quentin who helped in transferring phone plans. He was also very thorough and helped out with all our needs and concerns. Highly recommend this location out of all the ones located in Augusta.

Very disappointed in the lack of efficiency throughout team. Sat in store for almost 40 minutes…read morefirst in line with 5 team members unable to get through a single customer. After being taken to a table the team member initially trying to help us spent 5 minutes trying to find another worker to pawn us off to. Worker eventually handed us off to a worker who then did not know how to help us with a return. It took well over 20 minutes for the team to figure out how to exchange a case. From start to finish spent over an hour in store when initially entering with no wait just to return a phone case. Throughout the experience I could hear employees engaging in personal conversation such as sports. I respect the hospitality but feel bad for the 8 other groups of people waiting behind us in line.

Really friendly TMOBILE location! We went to get a free tmobile Tuesday gift, and the staff were…read moresuper fast and kind. Will definitely go back.

awful!!! went in there with an insurance replacement phone. it wasn't working. lady in there was…read moretrying to get me to upgrade my phone and said it's buyer beware with an insurance phone. I yelled "I'm getting scammed! I want my $99 back!" that was for the deductible. they told me to go to the Apple Store to check the phone. i asked them to replace the SIM card but they wouldnt t do it. So I had to drive to the Apple Store just for them to tell me it was fine. they told me there was another T Mobile store right around the corner. guy in there instantly knew it was the SIM card. replaced it and 10 minutes later the phone was fine. these people at this store are idiots. wasted my whole day.

I reached out about replacing my cracked screen. He responded within 15 minutes giving me the price…read moreand said I could come in the same day and get it done. I get to the business, and he tells me it'll only take ten minutes, and I can take a seat. I was checking the time, and he did not lie it only took ten and it looks just a good as when I got the phone!!

I regret being referred to Cellular Plus on Parklane Road and will not return. I brought in my…read moredaughter's Apple Watch for a cracked back, charging issues, and an upside-down screen orientation. I was told it would be repaired for $100 and ready Monday. Instead, I received no updates and had to return multiple times over approximately three weeks. Each time, I was told it needed more time and would be ready "tomorrow." When I finally received it, the watch was rubber-banded together, covered in glue, and only the back appeared to have been repaired. The other issues remained unresolved. Two days later, the watch shut down again. When I returned to discuss the problem, the representative became defensive, called me a liar, and refused to review the cameras he had mentioned. I had remained patient throughout the process and was not disrespectful, so this treatment was completely unacceptable. I paid $25 after he initially quoted $30-$35, yet he said I should be grateful because he had done more work than I paid for. The money is not the main issue--the lack of communication, poor workmanship, repeated promises, and unprofessional behavior are. I cannot recommend this location.

Lazy that's what they are. Came in today to transfer a phone number to an older iPhone that needed…read morea SIM card. Worker told me she'd give me SIM card and I'd have to call some number to install it myself. I knew she was lying, but didn't feel like arguing with her. So I drove to a different Verizon and they did it for me. Like girl just go home if you're not going to do your job

In coming into this store, I was able to resolve the customer service issue I had relatively…read morequickly. In substance, Verizon offered me a good deal-misleading in the way it was implemented but still a pretty good deal. The coverage is still dodgy in the rural areas in this part of the country, but it is better than the company I switched from. It is important to have close access to a physical store to deal with technical issues, so I would come back again if I needed help.

The kindest service ever!! We need more young men like the one at the service desk. What a…read moreblessing to have such a good experience with Batteries Plus near Westtown shopping center.

My watch(gift from an old friend) died so I took it to batteries plus on Washington Road, Martinez,…read morebecause I previously purchased the battery replacement program for my watch, meaning no cost. Very good customer service there. Turns out the battery was still good but an arm inside the watch misplaced, causing the battery to unseat and disconnect. He fixed that, also put in a new battery and I was on my way. He even drew a sketch to show me what happened and admitted he was puzzled too. You can't beat this place for good service and information. While I was waiting, I looked around and noted possible Christmas gifts for young men in my family and at good prices. Plus learned they make key fobs. This place rocks!