Discharged me under false pretenses! It's an illegal practice, but look under reviews and you'll see there's a pattern of this. Thankfully their good standing in the community doesn't exist, so it didn't prevent me from receiving care elsewhere. Have had wonderful care in the years since at a practice in Bowie. Worth the drive to avoid this nightmare practice! read more

This is one of the worse pain clinic. They always accuse you of having a dirty urine smh. I am so applaud .And now I'm in search of a new clinic because I am suffering of extreme pain. Someone help me please read more

I was told to give a urine samples before seeing a doctor. When I asked why I was told that it was routine. Later I was charged 1500 dollars for a urine test. 1100 was paid by my insurance and they sent a bill for 400 and told me to pay it. I was not issued any medication and have never heard of a 1500 urine test. I did some research and found that this is done to get money. read more

I was a patient and got an appointment with Monica Thomas PA-C in White Marsh. When she entered the room she was rude and hurried and frankly dressed inappropriately. She told me what my urine from February contained. It was everything I said it would contain. She then said well there's nothing we can do for you. Keep in mind they gave me 2 medications to try. Then was given a referral to a Rheumatologist for "Myers's Cocktail". This is not FDA approved and the one study of 34 patients that the placebo worked just as well as the Cocktail. When I called them on it her medical assistant response was you don't have to go. My doctor that I was seeing was silence. No one followed up on me to see how I was doing. Nothing. read more

I am the caregiver of a family member who has chronic pain post surgery. After a couple years of going to Smart Pain Management we have had enough and are going elsewhere. Here is a list of just a few of the problems we have had: -Waits time are an hour minimum, at times being three hours before seeing a Dr -Multiple cancelled appointments without notice or even a legitimate reason, often resulting in significant and dangerous disruption of care -Drs barely spend five minutes with you, they are extremely rushed -Medical staff lack proper education and experience in pain management, being completely unaware of other common treatment options -Do not aid in weaning off opioids, they leave that up to the patient without any guidance -Refuse to do peer-to-peer with insurance to get approval for procedures I strongly recommend against Smart Pain Management and implore you to find a different clinic. read more

I have been seeing Dr. Gurman and he is very much a gentleman. He takes his time and is up to date on my medicine conditions and prescriptions. He explains everything he is doing and makes me feel very comfortable. All then nurses and assistants are very kind. read more

Horrible customer service. called there to straighten out why they cancelled my apt for shots in my back that were very necessary....they put me on hold and never came back to the phone. So I called back and was told they were all in a meeting. When I asked why they left me dangling on hold with no plan to return to my call, they said Oh well....sorry. They don't care about their clients, even those these are people in PAIN. I hate this company.....they are aweful. The front desk appts don't match the back office appts....they are soooo screwed up. They suck! read more

I found the office near Saint Agnes to be incredibly dirty and unpleasant. To top that off they forced me to take a urine drug test before I could even see the doctor. I found out two months later from my insurance to expect a bill for 1700, of which they would not cover because the lab was out of network. When I called SPM they were unhelpful, wouldn't not tell me what was ordered or why, and gave the number to the wrong lab site to find out more information. The test was not medically necessary, and the office will not share the results with me unless i go there in person, wait for ever and pay them a min. of $15. The lady on the phone actually told me I could not get a copy of my own records with out making an appt with the doctor until I said that was wrong. I will not be going back. read more

Rude staff. Had 2 appointments scheduled and they canceled when I got there. First one they said I had to have valid MVA ID. Went and got that and second appointment said since it was not photo yet (have to wait for it to be mailed by MVA), they would not accept MVA approved ID. Asked to talk to manager and manager never showed. ER and Primary Care Doctor sent me there for a consultation. They were only interested in photo ID to dispense opioids, which had nothing to do with the consultation. Someone needs to investigate them. read more

I've now been using KureSmart Pain Mgmt for a couple of years. The office staff has always been friendly and helpful. The doctors that I've been seen by have always been friendly yet professional at all times. With the exception of one doctor, who I will not name, they have all taken the time to listen and explain anything I've had a question about. I've found them to be very knowledgeable and considerate. They've provided and explained various treatment options available for my condition. My only complaint is that sometimes you do have to wait past your appointment time but I attribute that to the fact that they don't rush through the appointment. As I mentioned, they take the time needed to address your concerns. I would recommend KureSmart Pain Mgmt. read more

This Smart Pain management was the worst experience that I have ever had. I was scheduled an appt with Dr. Felix Gurman, he walked into the room and asked me why I was there I told him why. He asked me about the medicine I was currently taking ( medicine that I have been taking for years and have had much pain relief)and I told him that this medicine was the choice because how it processes through my system opposed to many other narcotics then asked who prescribed it for me ...I told him my Neurologist who is the head of Neurology at a great local reputable hospital. He proceeded to say I cant treat you..did not ask if I would be interested in possibly trying to change the medicine around or anything else. Said again I cant treat you and got up and walked out of the room and I had no clue what was going on so I asked the nurse if I was finished and he went to find the doctor and the nurse came out with a print out with a paper stating the medicine I was on processed differently than I was told. But again never asked if or what we could do to help. Never said sorry I cant help you or it was nice meeting you absolutely nothing...Just RUDE!!!! This Dr. Felix Gurman is awful...DO NOT SCHEDULE AN APPT WITH THIS MAN read more

I am EXTREMELY UPSET WITH SMART PAIN MANAGEMENT WHO DOES NOT SEEM TO KNOW WHAT THEY ARE DOING!! This morning I spent an hour and a half on the phone with two employees one of which is a Lead/Supervisor trying to resolve a $30.00 copay which had been paid by me and of course they stated, I did not pay it. This finally was resolved after I emailed a copy of the paid copay to the employee. The Supervisor stated, I have 30 days to pay the $225.00 that is due while I have a third injection scheduled for April 4th and a follow-up appt with Dr Jari today. I arrive at the White Marsh Office and was told that I have to pay the $225.00 now or the April 4th appt for the third injection will be cancelled. I asked the girl at the front desk to call the two employees at the "Corporate Office"and she stated, she can not or will not do that. Doesn't the patient count I cancelled the appt for today and left. DOESN'T THE RIGHT KNOW WHAT THE LEFT HAND IS DOING??? THIS IS PRACTICE AND I AM SUPPOSED TO BE THE PATIENT--WHAT HAPPENED TO THAT?? EXTREMELY POOR CUSTOMER SERVICE AND EXTREMELY UNORGANIZED. I WOULD NOT GO TO SMART PAIN MANAGEMENT. read more

Please avoid this location the doctors are rude the staff is not pleasant at all .I was 9 minutes late I was not seen but the junkies in the waiting was full steam ahead.The receptionist said just leave go to the owings mill location this office not for us the patients in the office looked like addicts I could not wrap my head around why I was treated that way read more

My wife has been going to this location for the last year and the wait time to be seen since has always been long but since they remodeled it is even worse. They always Blame it on late arrivals which should not penalize the persons that are early or on time. The staff in the front waiting area and the payment area are both rude and ignore you while you are waiting for them to check you in. On the other hand the Doctors are nice and try there best to take care of your problems. I wish the front would get it together. read more

I wish I could give one tenth of one star. I was seen by doctor Gurman. I have 3 herniated disks and I am new to the area. I have been seeing my doctor in PA. These people expected to go get my records, and continue seeing my doctor in PA for my medication. The whole reason I went here was, so I didn't have to keep making trips to PA once a month to see my foctor. They want your money but, they expect you to do all of their leg work for them. They won't write any scripts. They just pass you off with a referral and then expect you to come back some other time. It's basically pointless to even see these people. Do yourself a favor, go elsewhere or request a different doctor! read more

By all reports: won't prescribe meds unless injections are done.... greedy, predatory, incompetent the thing they're best at seems to be overcharging for their unnecessary injections with unfavorable results read more

My experience has been like this: The doctor and P.A. I've seen are cordial but cold, and they offer little in the bedside manner department. The office staff and medical assistants are lukewarm (and at times, borderline incompetent). Sometimes, there's a sense of thinly veiled hostility underneath the surface, as if they all hold you in contempt. I've only encountered one person in the whole office who I can say has always been genuinely friendly instead of detached, like everyone else seems to be. As far as the appointments themselves: The first visit, they'll take their time with you and act as though you're important; every subsequent visit, you'll feel rushed, like they have more important things to do (unfortunately, this is common with many types of doctors these days, but it doesn't mean that it's right). Word of advice, the "rushed" feeling is far worse with the doctor than the P.A.. I call my visits with the doctor, "drive-bys." They all (the entire office) need to work on their LISTENING SKILLS; they cut you off in mid-sentence and seldom allow you to complete a thought, and you'll find yourself repeating the same things over and over every visit (reading a chart before-hand obviously takes too much time). I've been told one thing on one appointment, then a completely different thing on another appointment (if you do decide to go here, a word of advice: take someone with you so you don't think you're going crazy when this happens). You'd think that compassion would be a high-priority for a pain management practice, but not here (I've seen very little since becoming a patient). Also, I think it's important for a medical professional to get to know you as well as they possibly can because everyone's perception of pain and how they deal with that pain is different, but SMART can't even be bothered to associate your face with your name (also common nowadays, I know, but you deserve better). However, they have no problem whatsoever with fleecing both you and your insurance company under the guise of treating that pain. Yes, you will be billed (and billed and billed and billed). You know how sometimes you walk into a medical establishment and you can just tell that they're in it for the patient? And how other times you walk into a medical establishment and you can just tell that they're in it for the money? This establishment is an example of the latter. I thought that pain management would be wonderful, that I'd finally have someone in the medical profession who cares and sympathizes with my chronic pain and who'd help me deal with it comfortably; I was so wrong. It's unfortunate that there aren't many other pain doctors in my area, but you'd better believe that as soon as I find one, I'll be a FORMER patient. read more

Well, Hello again, and I just had someone a question about pain issues, (I guess that covers it?) I thought that I would let you know that My Pain management Surprizes me all of the time. I have chronic pain, and also dealing with more pain recently. I have a few collapsed vertibra / very painfull but I have still continued to leave my cane at home, (well it's in the car.) but I have only used it a few times in the past three years. I just want to say that the doctors and staff keep me on my toes! (Get it? On My Toes!) Smart pain has Grown, but they still always have smile and a Kind word, then they Do their Magic. So I would tell anyone with a pain problem, they should get their Doctor to Put Dr. Jari's name on your referall. I know that I am rambling, but I just went to smart pain this morning and I was a nervous wreck, but I have been going there four years Last Month,and going there and seeing all the people that come to work to actually Help you! Really! No Kidding! That just makes me forget about whatever was bothering me. Type at you Later, Wilbur w. read more

Horrible place, was told I could not be helped after months of shoddy careless treatment. Disgusting excuses for medical doctors, never in my life have I dealt with such ineptness and utter disregard for my own personal well-being than this "doctors office". Stay away, seriously they don't deserve your money and you deserve better. read more

I went to see Dr. Jari after 5 years of dealing with psoriatic arthritis in my back with no resolution to my pain. I have SEVERE lower back pain that allows me about 5 minutes of physical exertion before I feel like I'm about to pass out from the pain. Dr. Jari saw me and without ANY x-ray or MRI findings scheduled me for 6 shots L-3 through L-5. I had to stop him to let him know I had psoriatic arthritis because he was already writing his diagnosis and treatment plan. He did order an MRI, but when I asked him about the findings, he couldn't remember what they were. Is there a possibility that there are other problems (like sciatica?). Needless to say, I did get 5 minutes of his time and the pain is about 30% better since the injections, however, I'll NEVER go to him again. I'm 54 years old and served 20 years in the military and have NEVER met a doctor who had less concern about evaluating everything than this doctor. DO NOT GO TO THIS DOCTOR. That is unless you go to a car mechanic because your car isn't running right and you're okay with them replacing the fuel injectors after you tell them that...with no other testing. Really? He's lucky I don't sue him. read more

smart pain management stinks - the management is awful and the doctors are awful - the threaten the patients and give you medication and if you have a reaction to it tough - the doctor doesn't care - can't believe my doctor from six years at American Spine fell for the bull at this company and hasn't realized it yet or he has and won't admit it - it's a terrible place to go for pain management and they won't give you the proper meds and don't care if you are upset about something - they are a tit for tat firm and highly do not recommend to anyone who wants to switch to the doctor who left American Spine - he is no longer the same doctor he was at American Spine he is worse - much worse - the overbook the appts and then try and blame the patient for the doctor for not being able to get the job done - they are uncaring towards the patients and I completely regret thinking that switching to the company to follow my doctor who was good at American Spine would be the same good doctor at this company but he is the complete opposite - you are better off without Dr. Rodriguez at Smart pain Management because he only cares about covering his own but read more

I am a law enforcement professional and NOT a drug seeker. I was scheduled for back surgery and referred to PM prior to surgery. My surgeon's office assisted me in scheduling an appt. with this outfit because it was located near my residence. I wouldn't take my animals to this group. I was initially seen and prescribed a medication which indicated on the label that I was allowed to take this medication every 6 hrs. Plse keep in mind that I couldn't walk into this office because I was in so much pain. I had to be wheeled in. According to my calculations, every 6 hours allows you to take (4) doses of medication daily, which I did. The PA whom I saw, (Chaya Levine)accused me of "self-escalating" my medication because she stated that she asked the pharmacist to add (maximum of 3 daily) to the label, which the pharmacist did not do. I don't blame him as the information is contradictory. I was unaware of this until we had this conversation. I informed Miss Levine that there was no such "max of 3 daily" on my prescription bottle and she replied that "they don't always put it on the bottle." Nonetheless, she cited me on my medical record as "self-escalating" my medication. On my initial visit, I was prescribed a very low dose of medication. I was asked to phone the office if I felt that the medication wasn't controlling my pain which I did on a Thursday. The woman who answered the phone was very rude and wouldn't even reply to me as I was speaking. I kept saying "hello" as I thought she had hung up on me. For this reason, I wouldn't phone again because I felt uncomfortable as if I was "bothering" them. No one returned my call on Thursday or Friday. I was in so much pain, I did take additional doses over the weekend. When I saw Miss Levine, I explained that I had attempted to call yet no one had called me back. She admitted that it happens quite a bit (that messages arn't passed along) Quite frankly, I believe that she did receive the message but forgot to call me. Quite unfairly, I was cited for "self-escalating" my medication. I was treated as a "drug-seeker" and threatened with expulsion on 2 occasions when I had done nothing wrong but follow dosing instructions on the label (perhaps SHE forgot to indicate MAX of 3 daily) and call for assistance and no call was returned. I called for a copy of my records and found she had additionally claimed that I didn't bring my bottles to the office with me. The young lady was a liar and a poor service provider. Not everyone seeking pain management services is a drug addict. In any case, my pain was not adequately managed and I was made to feel and treated like a street crack head. I was only in their care for a little over 2 weeks before their wonderful services resulted in a necessary visit to the ER for pain that they had not managed whereupon I was admitted to the hospital, pending surgery. If you are looking to be rudely treated and accused of seeking narcotics, please go to SMART pain management. I realize that they do deal with people who are seeking narcotics but those of us who legitimately need these services should not be treated in that manner. I also resent the fact that Miss Levine outright lied. Choose another provider. I went on to have a successful surgery and no longer need PM. In retrospect, Chewing on a piece of leather would have been preferable to being one of their clients. read more

Worst place I have ever gone. First visit was over a two hour wait, was seen by the doctor who still hadn't gotten my MRI's. Prescribed me Oxy Contin that sent me loopy. Second visit for a spinal injection, waited well over two hours, was starving, the nurse said that since I hadn't had anything to drink she couldn't get my vein for the IV. I thought I was getting sedated by an anesthetist. I declined the procedure and asked for the doctor to call in my meds to the pharmacist. That never happened. When they called to remind me of my third visit, I explained that I would not be back and they said I had to come in and sign a discharge form, otherwise, no doctor and no pharmacy would fill any pain medication for me. I am 81 years old and live in horrible pain and they won't allow me to see my primary care physician and allow me to get pain medication. Can this be legal? They say I signed a contract. I say stay away from them at all cost. They are sad excuses for the treatment of pain. All they want to do is prescribe pill and do injections. It isn't right that they can treat people like this.STAY AWAY FROM THESE PEOPLE read more