First time I ever walked out on doctor. When seeing the nurse doing vitals noticed she was acting…read morevexed and said nothing. But when talking with Susan Gourschboth she seemed so annoyed with me it felt like she busted me rummaging in her trash can with 5 other of my bandit raccoon friends so for the better of my judgement to avoid yelling I had to walk out....Jesse Soriano

I had to go back for a follow up procedure. Cindy, the receptionist was so rude, I decided to just…read moreforego the procedure and take my chances. Should be healed in an additional 4 weeks. I always wondered why they post a guard at the door. Now I know. But it's definitely not the doctors, they are always on their best behavior.

I have had 3 colonoscopies at this facility and have never had a problem making an appointment. The…read morestaff is courteous and professional, and the facility is clean and organized. The procedure was quick and I felt very comfortable with the entire process. Everyone put me at ease and made sure I had warm blankets before the procedure, and a snack and drink afterwards.

I'm giving them no stars because the lady in the front was rude and didn't even give us a chance to…read morespeak. I just feel like they can at least have a smile and just be more considerate of the pain people are already going through. Just to not even give us a chance to find the solution is terrible

Came in for a DOT physical.. waited for 2 hours and 10 minutes before the doctor came to see me…read more. only reason for 2 stars is the staff is super friendly and helpful

Pretty fantastic place!…read more Easy to locate! Huge free parking lot. Nice, large, welcoming lobby area. Great front desk staff. Very helpful. Professional Physical Therapist (Patrick Wallace). He's very skillful, and a great teacher. He taught me a few great workouts to assist w my temporary knee pain. He has a great mild sense of humor too. I highly recommend.

A great place for excellent treatment and care when you need to be seen for orthopedic care without…read morehaving to make an appointment. Easily accessible and tons of parking. They are located on the lower level as soon as you walk in. It's clean and has lots of seating. No appointment is necessary although you can make an appointment if that's more convenient. They not only treat injuries, but also have physical therapy by appointment. The hours are beyond convenient (open M-F until 7:30pm and even Saturday hours). Every staff member was very helpful and they take care of your needs. Everyone is friendly. Their level of care is terrific and they are efficient. I was in and out in less than an hour. This is a one stop shop! They have X-rays available right there in the office which makes treatment so much easier. They also have many contraptions that one may need for orthopedic care without having to go some other place. The most incredible thing is that you can just walk-in without an apt! There's a kiosk at the front of the waiting area where you register and scan your license and insurance information. They then call you to the desk to complete the process and where you pay your copay. Within minutes - depending upon the amount of people in the waiting room - you are called back. This is like a walk-in clinic but without all the sickness/germs and waiting! I am sure it would be more of a wait if there were more people there with me. However, all components of the process run smoothly and efficiently. I cannot recommend this place enough! I am going to share with as many people as I can. Their prices are even better than those quick care places. It's wonderful having a place that is walk-in for those who unfortunately get injured outside of the normal time window of care at a doctor's office. It's nice that they specialize in orthopedic excellence!!

I would like to thank the entire MedStar Urgent Care staff for the wonderful care they provided me…read morethroughout my visit with them! I am an RN BSN and I can tell you all that I am sincerely grateful for the staffs explicit attention and care offered me throughout my visit!! I would like to thank everyone there who assisted me and cared for me throughout my visit! Front desk ladies-Donna, Gabi, and Eboni, Medical Assistant-Shawna, Radiologic Technologist-Shelly*(awesome) and my Medical Provider Katie Topper*, NP, she was just awesome! She gave me a thorough examination and addressed my needs and took her time adressing all of my needs! I am sincerely grateful for your your kind and explicit attention! Thank you so very much, Julie Lazaro P.S. I want to thank anyone that cared for me that I may have not mentioned.

The wait time even with an appointment "reservation " is always ridiculous. At least 1.5 hours…read moreevery time. Today it was 2hours. The people are kind and wonderful, but the reservation system is flawed to have as many "reservations " per hour and walkins. Call them reservations or appointments; they are the same thing. There has been a change in how they handle their reservation system. They used to be my go to urgent care, but not after today. No improvement for longggg waits. Look at your reviews from 4+ years ago and then look at current reviews. Something needs to change.

Please do your research before even considering this office…read more Very very creepy bunch. Not a professional environment. And it's clear it is a Top down situation. A doctor that has been nominated "Best Doctor", for a few years. The only thing I can say is that "nomination " must be a paid service. Please look at other options. LifeBridge certainly has other viable options to pursue. Please.

I just had my last appointment with her today... this was my third time visiting her. Dr. Saikali…read moreis an ice queen. Probably hands down the "coldest" doctor I have ever been to. The first visit she was ok, she seemed interested in what was going on with my health. I am on a medication which causes my body to tremble and I am a hair stylist and had to call out of work due to the fact my hands were shaking so bad. My work requires doctor notes for absences and I called to see if she could provide one since she just saw me two days prior and she was well aware of the side effects of my medication. She denied my doctors note and made me come in for another visit so she could collect her $$$ and when she walked into the room she said so what's going on? No hello, I'm so sorry your shaking no compassion, no empathy..... it was just horrid.... Most recently I had a pancreatitis attack and was hospitalized and was told to visit my primary care physician. Which unfortunately was still Dr. Sakaili. Once again she was rude, quick, non empathetic and treated me as if I was a dollar sign. She denied me the medication the hospital recommended and was exceedingly rude about it. On my way out the door I canceled all future appointments and called my insurance company and found a new primary care physician.... I highly advise anyone seeking a doctor who actually cares and takes pride in their work to find someone else aside from this woman. I am a hundred percent against how she handles her business and I highly suggest you do your research before booking an appointment.

Absolutely unacceptable experience. Not only were the wait times ridiculous -- we sat for hours in…read morea room -- but they also completely forgot my sister in the back room while she was actively wheezing and in need of a breathing treatment. They left her alone struggling to breathe for nearly two hours until we finally had someone come in and tell us "we should have reminded them she needed the treatment, they could've gotten it started earlier". How does a medical facility forget a patient who clearly needs urgent care? On top of that, they're now refusing to properly bill my visit as an auto accident claim, insisting they "can't" bill auto insurance and that it must go through my health insurance first -- which simply isn't true. They're either unwilling to do the work or don't understand basic billing protocol. If you need actual urgent care -- or expect even the bare minimum level of competence -- go literally anywhere else. Patient First has proven they're neither organized nor trustworthy when it comes to patient care or billing.

I wish I could give this place zero stars. The only redeeming part of our experience was the…read morecheck-in process--it was fast, and we were seen quickly. We visited this past Saturday after my 13-month-old had a fall and couldn't put weight on his left foot. After an X-ray, we were told there was no break or fracture--just a possible sprain. The advice? Let him rest, give Tylenol for pain, and follow up with his pediatrician if he still wasn't bearing weight by Monday. We were relieved. By Sunday morning, he seemed to be improving--no reaction when we touched or rotated his ankle, and he was beginning to stand, though still struggling to walk. Since we were told to wait until Monday, we didn't think much of it. Then, at 4 PM on Sunday--more than 24 hours later--we got a call. Suddenly, there was a "possibility" of a slight fracture, and we were told to come back for a splint and a follow-up with an orthopedic doctor. This was infuriating. Based on their incorrect diagnosis the day before, we had unknowingly allowed our son to put weight on an injury, potentially making it worse. Back at the facility, check-in was once again quick, and we were taken to a room within 15 minutes. That's where the good experience ended. The P.A. who saw us, Robert Cooke, reviewed the scans, explained the fracture, and said they'd apply a splint. I asked what we should do about baths, knowing the splint needed to stay dry. His response? "Figure it out." Completely unprofessional and dismissive. I had to clarify if sponge baths were the best option. Then came the nursing staff. Instead of treating the situation with the seriousness it deserved, they acted like they were witnessing some fun learning opportunity. One nurse actually exclaimed, "OMG, I've never seen a splint put on a baby before! I just had to come watch!" ...Excuse me? This is our injured infant, not a sideshow. To make matters worse, the splint was applied incorrectly--it didn't set flat, so our son couldn't get around on it. By the next morning, it had completely fallen off. Thankfully, we were able to get into a competent walk-in orthopedic clinic in Box Hill. They were fantastic and immediately gave our son a proper hard cast up to his thigh. They also confirmed that, given his age, the splint should have been applied the same way--below the knee was bound to fail. As if all this wasn't enough, before my son could even be treated, I was forced to pay a $109 bill from 2020--caused by their billing department's mistake. They repeatedly filed my insurance claims incorrectly, sending them to my secondary insurance first. I spent months fighting with them before they claimed it was resolved. Apparently not. Bottom line: This place is careless, unprofessional, and unreliable. We will never return. And P.A. Robert Cooke seriously needs to work on his bedside manner.