I'm giving them no stars because the lady in the front was rude and didn't even give us a chance to…read morespeak. I just feel like they can at least have a smile and just be more considerate of the pain people are already going through. Just to not even give us a chance to find the solution is terrible

Came in for a DOT physical.. waited for 2 hours and 10 minutes before the doctor came to see me…read more. only reason for 2 stars is the staff is super friendly and helpful

First time I ever walked out on doctor. When seeing the nurse doing vitals noticed she was acting…read morevexed and said nothing. But when talking with Susan Gourschboth she seemed so annoyed with me it felt like she busted me rummaging in her trash can with 5 other of my bandit raccoon friends so for the better of my judgement to avoid yelling I had to walk out....Jesse Soriano

Been there before with severe Bronchitis and I just couldn't breathe and they immediately attended…read moreto me , felt so much better when I left.

Customer Service - 2 out of 5 Wait time - 4 out of 5…read moreCleanliness - 5 out of 5 With 11 out of 15 stars, I give this place a C rating. I arrived to this Express Care for a rapid COVID-19 TEST due to being exposed to someone who tested positive. I did not have an appointment so I was very happy I could be seen especially since the center was closing in approx. 1hr. The center was very clean and it was quiet. The front desk ladies were friendly and professional. The individual (Brittany) who took me to the back for questioning and testing was unfriendly, irritated, impatient, and unmotivated to be there. I was made extremely uncomfortable and nervous that Brittany was the one who was going to stick the swab up my nose. The doctor Mitchell who provided me my results was very nice and professional. When I let the front desk ladies know what happened with Brittany, they said "oh no, not again." This lets me know that this has happened on more than one occasion. I will never return to this center

Absolutely unacceptable experience. Not only were the wait times ridiculous -- we sat for hours in…read morea room -- but they also completely forgot my sister in the back room while she was actively wheezing and in need of a breathing treatment. They left her alone struggling to breathe for nearly two hours until we finally had someone come in and tell us "we should have reminded them she needed the treatment, they could've gotten it started earlier". How does a medical facility forget a patient who clearly needs urgent care? On top of that, they're now refusing to properly bill my visit as an auto accident claim, insisting they "can't" bill auto insurance and that it must go through my health insurance first -- which simply isn't true. They're either unwilling to do the work or don't understand basic billing protocol. If you need actual urgent care -- or expect even the bare minimum level of competence -- go literally anywhere else. Patient First has proven they're neither organized nor trustworthy when it comes to patient care or billing.

I wish I could give this place zero stars. The only redeeming part of our experience was the…read morecheck-in process--it was fast, and we were seen quickly. We visited this past Saturday after my 13-month-old had a fall and couldn't put weight on his left foot. After an X-ray, we were told there was no break or fracture--just a possible sprain. The advice? Let him rest, give Tylenol for pain, and follow up with his pediatrician if he still wasn't bearing weight by Monday. We were relieved. By Sunday morning, he seemed to be improving--no reaction when we touched or rotated his ankle, and he was beginning to stand, though still struggling to walk. Since we were told to wait until Monday, we didn't think much of it. Then, at 4 PM on Sunday--more than 24 hours later--we got a call. Suddenly, there was a "possibility" of a slight fracture, and we were told to come back for a splint and a follow-up with an orthopedic doctor. This was infuriating. Based on their incorrect diagnosis the day before, we had unknowingly allowed our son to put weight on an injury, potentially making it worse. Back at the facility, check-in was once again quick, and we were taken to a room within 15 minutes. That's where the good experience ended. The P.A. who saw us, Robert Cooke, reviewed the scans, explained the fracture, and said they'd apply a splint. I asked what we should do about baths, knowing the splint needed to stay dry. His response? "Figure it out." Completely unprofessional and dismissive. I had to clarify if sponge baths were the best option. Then came the nursing staff. Instead of treating the situation with the seriousness it deserved, they acted like they were witnessing some fun learning opportunity. One nurse actually exclaimed, "OMG, I've never seen a splint put on a baby before! I just had to come watch!" ...Excuse me? This is our injured infant, not a sideshow. To make matters worse, the splint was applied incorrectly--it didn't set flat, so our son couldn't get around on it. By the next morning, it had completely fallen off. Thankfully, we were able to get into a competent walk-in orthopedic clinic in Box Hill. They were fantastic and immediately gave our son a proper hard cast up to his thigh. They also confirmed that, given his age, the splint should have been applied the same way--below the knee was bound to fail. As if all this wasn't enough, before my son could even be treated, I was forced to pay a $109 bill from 2020--caused by their billing department's mistake. They repeatedly filed my insurance claims incorrectly, sending them to my secondary insurance first. I spent months fighting with them before they claimed it was resolved. Apparently not. Bottom line: This place is careless, unprofessional, and unreliable. We will never return. And P.A. Robert Cooke seriously needs to work on his bedside manner.

The wait time even with an appointment "reservation " is always ridiculous. At least 1.5 hours…read moreevery time. Today it was 2hours. The people are kind and wonderful, but the reservation system is flawed to have as many "reservations " per hour and walkins. Call them reservations or appointments; they are the same thing. There has been a change in how they handle their reservation system. They used to be my go to urgent care, but not after today. No improvement for longggg waits. Look at your reviews from 4+ years ago and then look at current reviews. Something needs to change.

I would like to thank the entire MedStar Urgent Care staff for the wonderful care they provided me…read morethroughout my visit with them! I am an RN BSN and I can tell you all that I am sincerely grateful for the staffs explicit attention and care offered me throughout my visit!! I would like to thank everyone there who assisted me and cared for me throughout my visit! Front desk ladies-Donna, Gabi, and Eboni, Medical Assistant-Shawna, Radiologic Technologist-Shelly*(awesome) and my Medical Provider Katie Topper*, NP, she was just awesome! She gave me a thorough examination and addressed my needs and took her time adressing all of my needs! I am sincerely grateful for your your kind and explicit attention! Thank you so very much, Julie Lazaro P.S. I want to thank anyone that cared for me that I may have not mentioned.

By far my most favorite primary care Dr ever!!! The office staff is so kind and helpful while the…read moreback office is so efficient and goes above and beyond to ensure a good experience in all the different medical areas and services his office provides. Shout out to Paige whom handles all prescription needs in a timely manner as well as other office functions. I live 80 minutes from his office now but still continue to make the drive because we have over a decade of Dr/patient history and I 100% trust his ability to diagnose and treat any health issues that arise. He is thorough in his assessment of your health and takes the time to explain which is hard to find in a doctor these days so if you're looking for a new primary care doctor and you live in the Harford County area to go and see Dr. Bala you won't be sorry.

I ABSOLUTELY LOVE ,LOVE,LOVE THIS OFFICE!! They took TOP NOTCH CARE OF ME TODAY!! Did my…read morebloodwork,EKG and the wonderful All Good vibes Nurse Practitioner -She's the best! talked to me about my needs and I was in and out quick for all I got done today ,..the staff was Very Friendly and quick to keep things moving along! I couldn't ask for a better doctor's office! even the lady taking my blood was AWESOME!! I didn't even feel the needle going in my vein! I been dragging my feet for Years getting bloodwork done but I won't anymore! She's so good! -Check them out! I GIVE BIG FIVE STARS FOR THESE GUYS!!!

Checking in was a nightmare. The person who checked me in was very rude and had me wait until she…read morecould make contact with the doctor in the back before checking me in? Seriously? I actually called the office myself from the waiting area to let them know I had arrived. I arrived at 9:30 a.m., my appointment was for 9:40 a.m., and I was not treated until 10:30 a.m. Really considering changing healthcare providers.

See my comments on MedStar Radiation - same location. The new protocol station is a nice addition…read morewhen you arrive. Good for patient protection, and I hope they keep it after the pandemic subsides.