To answer the complaint from the parent. Smart Kids has been as a SES provider for over a decade and is very reliable and responsible company. As a human organization, when problem occurred, they will step up and try to resolve it or let the parent inform what is the alternative. In this case, Smart Kids has just expanded to Antioch area and did not have that many students sign up, thus they need only one tutor to care for all the kids.
However, the tutor assigned to the family was not performing well (late for appointment, etc.) and quit in the middle of school year (it is a rare situation in Smart Kids), and it took too long to find a replacement in the middle of school year. Smart Kids have informed the parent and school district to find their 2nd choice provider.
We apology to the parent and learned the lesson.
in the last 10 years, there are many more parent recommendations. However, we are still not perfect and will strive to help more students in Antioch next time. read more