Today, I took my SUV in for an oil change at Welch Nissan in Pine Bluff Arkansas. About an hour…read morelater, I received a phone call from a technician at Welch Nissan asking me to bring my vehicle back ASAP.The reason being that they didn't put enough oil in my vehicle .I told the technician to give me 30 minutes and I'll come back.The vehicle that got the oil change was at home cause i switched out to my work truck after the oil change.I return home about 20 minutes later to get the vehicle and take it back ,before starting it I checked the oil and no oil was on the deep stick I drove my work instead .When I made it to Welch Nissan I ask for the shop manager and informed him of the problem.We had a few unpleasant words for each other because he tried to convince me it wasn't a big deal to drive on 2 1/2 qts low on oil .His final statements I couldn't believe!!! he said I was a new customer and my vehicle was six years old ,that I might had engine problems before I came for a oil change and the most disrespectful thing he said ,I was there trying to get something I didn't report a problem with my vehicle, they called me, and I know driving an engine on low oil can cause problems. I'm not sure if i have any engine trouble yet. At that point, I called the police and made a report while the officer was taking my report he repeated what he said to me in front of everyone, including the owner. Let me make this clear I'm not a new customer at welch Nissan they have been serving all three of my vehicles for six year and including the body repair shop.But it shouldn't matter if I'm a new customer or not, professional high quality service should be provided to everyone that walks through the the door.

Great place to buy a car. We got our Nissan here. The transaction was painless, and we went home a…read morehappy camper. Service is also great. We went for an oil change, and detail service, and it took about two hours. We were pleased with the outcome.

Yes I gave them 5 stars because they did what they where asked an went beyond we recently had a bad…read moreexperience at Landers Toyota in fact they charge us outrageously and didn't do the work. So don't go to Landers ! So We decided to take it to Trotter because we had a 1700 mile trip to take and needed trust worthy service & the service was extremely on point at Trotter yes we paid twice but knowing the work was truly done was comforting they went the extra mile and verified the work that had been done at landers which was spark plugs,water flush .. they charge us 1180.00 for those 3 things they did was an I can try to get some of my money back fromLanders . Well we did make it to our destination with comfort because MY TRUCK WAS RUNNING LIKE SHE WAS BRAND NEW hallelujah no more pull to the right & runs like a dream I totally could see a HUGE DIFFERENCE IN PERFORMANCE .. THANKS GUYS GOD BLESS YOU .. & THANK YOU SO MUCH I WILL NEVER GO ANYWHERE ELSE FROM NOW ON LESSON LEARNED !!!

The Best Dealership in Southeast Ark! If you're in need of a…read morenew ride with friendly service, they will treat you right!

I used Cato's Transmission and Automotive for my car repair and I received excellent service! They…read morewere thorough, kind, and courteous. I will always use them in the future!

Professional and friendly. Good job guys. Quick service and…read moreVeterans discount. Preferred oil change location for me.

John and the guys at Snappy Lube are so friendly and knowledgeable! We stopped in on our long road…read moretrip back to Colorado and John went above and beyond the standard oil change. He gave the van a good look-over to make sure we wouldn't run into any issues down the road. Said he would do the same for his family to make sure they were safe. Our van hasn't run this smoothly in YEARS! Felt like family by the time we left :) We will definitely come back if our travels allow...even if it's a detour! Support small business and take your car to the people who care at Snappy.

I am very disappointed with Harold Pointer Auto Service. I…read morepurchase Tires from them in October 16 2017 everything was Great. So i decided to be a Repeat Customer went there JANUARY 3 2018 and drop my car off 7;30 in the Morning. I told them my Steering wheel is vibrating and to fix the problem. I left my vehicle there return every 3 Hours and my car was right where i park it same place. the lady in the office must think i am stupid they only had 2 cars there this morning and my car never been touch. she look at me a black man like i didn"t have any money the way she treated me was wrong. I went back at 3;30 and took my car back very disgusted with Them. I will tell Everyone dont do business with Harold Pointer tire if you are a black person Ronnie Heard.

Sadly they are no longer in business. They completed all my mechanic work and I was always pleased.read more

They always try to do their best work to help people get their vehicles moving…read more Man if can't nobody fix it the auto wizards can they get with ya as quick as they can giving detailed descriptions of the problem.

Knows more about cars than anyone I have ever met. Keeps my 2006 Van running perfectly.read more

Inconsistent cleaning and drying. A bit overpriced. It seems they change workers often which may…read morecontribute to the issues.

I like that I can get my oil changed and the truck washed and cleaned up at one spot. Very nice…read morefolks work here. I believe the value is comparable to others that just do oil change. Good value. Been here many times. Clean waiting room and restrooms. Men and women restrooms.