Fantastic professional service. Quick turn around on the repair. Staff were always accessible.read more

brought my truck in to have a new radiator support installed and told a quote price he even looked…read moreit over and said it would be 2 days, flash forward to day 4 and the entire quote changed because he didn't know the radiator support needed to be welded in even though I supplied a brand new radiator support. he then suggests to let his guys bend everything back into position and it would cost significantly less and be done the following day. picked up my truck, from the outside everything looked ok but it was because his workers bolted the grille on the side that wasn't bent meaning I only had 2 of 4 bolts holding it in and this was done all because they didn't even touch the old radiator support. he now won't even return a phone call to explain why they are ripping me off and all I want is a refund shitty quality, meaning shitty value, meaning service needs to be done at a reputable shop because this apparently isn't one

I went in for an estimate because the appraiser for my insurance had already come up with an amount…read morefor the repair and the broad working the front desk was the rudest and ugliest person I have ever encountered. Every time I spoke she cut me off. As soon as I walked in she said "we aren't scheduling until April" and I said that's fine. She went out took all the pictures and what not and just refused to give an estimate. She made every excuse to NOT give an estimate. I'm just like give the damn estimate. I initially went because of the reviews, but her customer service is severely lacking. When you are hard to look at physically, your attitude shouldn't match the outer appearance. So, I wouldn't recommend just on the cave woman's attitude alone. Thinking back, maybe she just didn't want MY business (if u get my drift). Because their reviews are so "they treated me like family/friend" lol. To all POC, learn to pick up on those social ques they throw out. I didn't.

From the owner: A Quality Repair Is Not by Accident!…read more Shane Faulkner started out as an apprentice for L. J. Livingston. Mr. Livingston had a family-owned and -operated body shop for over 30 years along with his wife. Shane worked for Mr. and Mrs. Livingston for over 6 years, until, in 2000, they gave Shane the opportunity to purchase their body shop. Faulkner Collision Center was created and remained family owned and operated by Shane and his wife, T. K. We have now been in business for over 16 years. In 2001, our daughter was born. She has become the focus of most of our advertising. The first major ad was a billboard which featured her and the catch phrase, My Daddy Can Fix It. The catch phrase stuck and is now our website address - which is where you found us!

Horrible service! Supposed to be done in a week, turned into 3 weeks. Vehicle was filthy. Scuff…read moremarks left all over leather interior. Also left Dirty hand marks on tan interior. Even the new front bumper they installed was already scratched. Leather on driver door had new tear in it. Even had scratches on paint that were not there when it was dropped off. And no one could give any answers as to what happened. And the owner refused to answer or return any phones calls. Would only communicate through emails . Was told they would have vehicle detailed and all issues resolved but did not do anything that was promised. Horrible Horrible experience!!

Ashley, who does quotes and answering phone is rude and hateful. I will go elsewhere in the…read morefuture. She had the nerve to ask if I wanted the lights too!!! DUH DUH DUH ..... HELLO......YES what good would it do to NOT install the lights, that is the most important part! Worst experience I have ever had with a body shop and it was all because she was just awful. Work is decent but NO WAY worth putting up with the pitiful excuse for friendly (rolling eyes) service from office staff. That is the biggest joke ever. Still no blinkers when I get car back. They are a joke

Crap work and claims best they can do. State Farm preferred body shop of Kevin Bonnette…read more Paint lines, color mismatch. No concern for customers satisfaction of work performed. Visited twice no paint line repair at all. I was told "sorry, best we can do"

Carried my F150 to have the oil changed, tires rotated and balanced. I drive home and park it. I…read morego to drive it again in a couple of days and I realize my tight hub cap is missing. I call them and they said they would look into it. I then look on the other side. Missing two hub caps. I call them again. They would look into it. They call me back and say when the truck left the shop they were both on there. They said I could come and look at the video. I hung up. So I need two of these hub caps.

took my truck in for a repair for braking problems and a recall. they did the recall which was…read morereprogramming said they changed a part to fix braking problem but would not tell me what part after asking multiple times and charged me $579 for it drove it for a week same problem popped up so again I asked what I got charged for suspecting I got charged for nothing just so they could make money off the warranty of the recall. then they changed my abs module went to pick it up and got in it i had little grocery bags of trash in it (so not to litter while driving or trashing my truck) they had been ripped up by some type of animal and my truck smelled like an ashtray and the mechanic left trash all in my truck. Will not go back there for anything