1. Smart Fix - Smartphone and Computer Repair

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Stockbridge, GA

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Smart Fix - Smartphone and Computer Repair

1.0 (1 review)
Open • 10:30 am - 8:00 pm

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8 years ago

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Phone Tech

Phone Tech

(115 reviews)

$

Chris was amazing in helping my mother with her locked iPhone. He reset her phone and even called…read moreme to keep me informed as to the process so I could support her later. He demonstrated great patience and went above and beyond...truly a kind human! I will bring all my cellphone issues here in the future.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

ShaF Tech Repairs

ShaF Tech Repairs

(6 reviews)

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Great service at a great price! Fixed a shattered iPad screen AND replaced the battery in 40…read moreminutes! Much less than other quotes from similar tech services. Highly recommended and I will be using them again! Thank you for the great repair service!

Moore Tech Repair

Moore Tech Repair

(1 review)

I had a great experience with Moore Tech Repair. Matt, the owner, was a really great guy from start…read moreto finish. Communication was good throughout the process, and he did an excellent job repairing my Xbox Elite Series 2 controller. I was having several issues with the controller, but after the repair, everything is functioning properly again and working exactly as it should. It's definitely nice to find someone who actually knows how to work on these controllers, especially since they aren't always easy to find someone locally willing to repair. Matt was professional, easy to communicate with, and made the entire experience smooth. The service and quality of the repair were absolutely worth it. **10/10 experience.** I would definitely use Moore Tech Repair again and highly recommend Matt to anyone needing electronics or gaming equipment repaired. Great local business and great customer service!

From the owner: At Moore Tech Repair, we specialize in providing top-notch repair services for phones, tablets,…read morecomputers, and other tech devices. Our commitment to excellence ensures that each job is handled with the highest level of detail and precision. Whether you're dealing with a cracked screen, battery issues, or complex hardware and software problems, MTR has you covered. Trust us to restore your devices to their optimal condition with quick turnaround times and exceptional customer service. Message us today for all your tech repair needs!

YourGeek - Me son and grandson

YourGeek

(9 reviews)

I went into the Hampton location today to speak with someone about my tablet,Ms Ashley attended to…read moreme.She took pride and genuine concern about my problem.She looked and found out what it was with the tablet, fixed it.They made me feel like I should when I came to their business,I would highly recommend this company to anyone with a computer or phone, tablet problem, they're great.She even went about and beyond to help me get back some of my grandkids baby pics so I could download them to my tablet that was priceless . And trust me, this is the first review I ever wrote, so it's from the heart.

My experience with repair shop has been very unsatisfying. I initially traded in a laptop for…read moreanother from the shop. The following day, I had to return it because it was defective and unfixable. So, the owner gave me another laptop to replace that one. It is now 6 months later after getting it, I had to return that. He says that it needed more memory because he's the expert I followed his advise and paid additional money. Then upon calling him to get an update, he states that it might be a hard drive issue. I didn't get the laptop back same day as promised. Then he explains that it's a driver issue the updates from HP are not compatible with the laptop. He was unable to tell me year and model of the laptop. However, he says he has a fix for it. I pick up the laptop and the graphics are horrible and look very outdated. This has been most inconvenient as I work from home. I have essentially lost 2+ work days and have an outdated computer. Unacceptable!

Smart Fix - Smartphone and Computer Repair - mobilephonerepair - Updated October 2026

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