Absolutely terrible experience! This window washer basically stole $185 from my 84-year-old father. The windows were left filthy, with tracks and screens completely neglected, even after he went out of his way to say that would be included in the price. When asked to come back and fix the mess, he made excuses about 'hard water stains' and said it was 'not my fault.' To make matters worse, he even suggested my dad use a Brillo pad on the windows to get them clean! Then, he had the nerve to mention something about window restoration and that it would cost 2.5-3.5 times more. The windows are less than 5 years old and just need to be cleaned! The attached picture is one window, but they ALL look the same. The lack of accountability and dismissive attitude are infuriating! He clearly doesn't care about doing the job right or treating customers with respect. Total rip-off! Stay far away from this service!"
In his response to my review, he writes, "Not True." Like I said Excuse after excuse", my house cleaner has done better work cleaning my "water-stained" windows, and I live at the beach. This guy is a CRIMINAL. BELOW is his response when I called him out on his shoddy work. per their suggestion, my dad did use a scrubbing pad and the test spot was easily cleaned, so his assertion that they did the same is BS! Every one-star review reads exactly what we experienced. Before he deletes it, I encourage you to read the response he left for the woman who wrote about her experience using this company at the end of October 2024...just days before my dad, unfortunately, used his service...He is so disrespectful.
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"I told him if he runs his finger on the windows and the watermarks feel bumpy and thick, that they're hard water stains
He assured us they weren't, so we went and cleaned them and we did use a scrubbing pad and steel wool as well and it didn't come off virtually every window
Now with the insides getting cleaned, and the exterior of the windows cleaned, you can clearly see the hard water stains we'd told him about much more. I did explain it to him and he insisted we still go about it. That's not my fault, and this is more common than you think when we ask people to just run their hands on it or to send us pictures. Window restoration is completely different, it used much harsher chemicals along with a buffer and it's at least 2.5-3.5x more expensive since every window needs meticulous attention.
We always explain this to clients but many people insist that it's just normal water spots and end up either paying for the restoration of the windows or get upset although we explained it and leave us a bad review which doesn't affect our business at all regardless read more