If I focus strictly on the quality of the dental work itself, I was satisfied. Unfortunately, my…read moreexperience with this office was overshadowed by serious concerns about their business and billing practices. Several months after my treatment, I was contacted and told that my insurance had denied the claim and that I now owed over $1,200 in additional charges, on top of the $700 I had already paid as a copay. After investigating with my insurance carrier, I learned that the denial occurred because the office failed to obtain a required prior authorization. Under the provider's contract with my insurance, for the procedure I received, my patient responsibility was $0. In other words, I did not legally or contractually owe anything beyond what insurance covered. Despite this, the office aggressively attempted to collect additional payment from me. Because my patient responsibility was zero, the $700 I paid was an overpayment that was only refunded after continued dispute. According to my insurance carrier, these collection attempts constituted a violation of the provider's contract. It was deeply troubling to be pressured to pay for a mistake that was not mine. I carry insurance specifically to avoid situations like this, and it is unacceptable for a provider to shift their administrative errors onto patients. While the clinical care was fine, I cannot recommend this office due to its handling of billing issues. Patients should be able to trust that insurance is processed correctly and that they will not be pressured into paying charges they do not owe.

I went in for my first root canal and I was anxious but the staff made me feel comfortable. They…read moreoffered me a blanket and a neck pillow. I was also given noise canceling headphones with music to listen to while it was going on. It only lasted 20 minutes. I was in and out of there in an hour.

Ive had to have 4 root canals in the past. This last I had done at Columbia river endodontics was a…read moredifficult procedure, due to the unusual root of the tooth. I must admit this was the least painful root canal I've ever had. Matthew Schaffer DDS did the root canal. I appreciate his expertise. From numbing to to finish I felt comfortable and informed. Dental assistant and staff very helpful. The billing for the procedure was also done efficiently.

Poor customer service. Filling lasted just over 1 hour because they will only place temp filling so…read moreyou have to go back to your dentist after. Called and told I could simple leave work and drive an hour back to their clinic and they would put another temp filling in. Refused to take my insurance cards when I checked in stating "we have all that," yet I had never provided. Then they billed my policy under a made up name. (made up my husbands name, and I was the policy holder.) so not only refused to take insurance cards, then didn't read the paperwork I filled out and just made up the information. Waist of my time. Had to go to a real dentist the following day to fix.

Dr. Paul Barton is awesome!! However, be aware there is a RUTHLESS hygienist who will rip you a…read morepart no matter how good your teeth are. Told me I needed to start brushing my teeth with listerine. Anyways, be aware that there's a wild one there.

I went here to get 2 fillings a few years ago. My teeth didn't hurt before getting them filled but…read morenow one tooth HAS NOT STOPPED hurting since I got it filled at this horrible office. Serious pain anytime I take a breath, any time I drink or eat something cold. The dentist did not have any empathy about my fear of needles. The numbing shots were so painful I was IN TEARS after. And I can handle pain. I gave birth with no epidural. They did a shotty job on a tooth that didn't even hurt. I'm honestly questioning if I really DID have a cavity. They probably over diagnosed me just to make money. And literally zero follow up care or instructions for what to do after. I am so mad I ever went to this stupid office. Jacked up a perfectly healthy tooth and it's been sensitive for 4 years now. DONT GO HERE!! Also the receptionist was so rude. Wouldn't give anyone the time of day.

Everyone there is great. Office staff is very helpful. Sorry Dr Barney left but my new dentist…read morethere is great.

I have had a phobia for years, I refused to go back to a dentist. When I went to Kennewick Dental,…read morethey put me right at ease! Warm blankets, TV, Massaging chair. They understood my fear and helped me understand every step of the procedures. I no longer feel like I need to skip the dentist! I would have gone MUCH sooner if I had known it was going to be like this! Staff is wonderful and the dentist was fabulous! Thank you for helping me get a healthy mouth back!

I made an appointment with them after not having seen a dentist in years and the hygienist…read moreespecially was such a kind caring person. They all made extra sure I was comfortable and doing ok and even though I know my teeth are not doing great, there was no judgement, just care.

I had a small cavity in a crowned tooth. The first appt I had, there were x-rays taken. I had just…read morehad my teeth cleaned and had multiple x-ray s. Apparently the extra x-rays were for my insurance. I really like Dr. Maxfield and the staff. I thought it took longer with my tiny cavity than when I'd had a root canal. They did have to go through my crown and take it off, order a new one. Today I was early and had to wait 35 minutes which is very unusual. We have been loyal clients for many years. I do recommend their practice if asked.

As someone with HIGH dental anxiety, I was very nervous about trying a new dentist after moving…read morefrom Seattle. After a handful of negative experiences at different dental offices, Dr. Warner and his team were a breath of fresh air! They explained the procedure I would need, reassured me, and took time to make sure I was doing okay at each step of the procedure. It was a three hour root canal and Dr. Warner was present for all of it, taking off the dental dam when it was possible so I could rest my jaw during such a long procedure. Honestly, after a long history of dentists, this team is the best of the best! I highly recommend especially if you suffer from anxiety like I do! Thanks Dr. Warner and Lifetime Dental!

The staff are the best. I've been going there for years. They've taken good care of me. Highly…read morerecommended.

Great dentists and technicians. Been a patient for years. Care quality and office experience…read morealways great. Very helpful with emergencies

I just started going here but I couldn't be happier with my choice!! The staff is so knowledgeable…read moreand friendly, the dentist didn't make me feel rushed, he carefully took his time and looked at all of my teeth which made me feel great! The dental assistant who took my X-rays also did such a great job and she seemed to like working there. The front desk was also very pleasant!! They seem to be a me to get you in within a few days which I also appreciated. If you need a new dentist, 100% check out midtown dental

They cancelled my wifes appt 3 times on short notice after her taking off work which is hard for…read moreteachers. Later we wanted copies of xrays. Got voicemail and no call backs. Finally got an answer and was told they wiuld relay the message to the correct person and they would call. 3 days later no call-back. Went to the office during normal office hours and they were closed.

This place seems like a big business dental office focused on resolving issues through extractions…read moreand new (expensive) implants. Went to a couple other dental offices and none of them had the plans Bright Now believed was the best & most expensive solution. If you're looking for veneers, it may be a good option but if you still have your teeth and want to keep them, buyer beware

We recently moved to Kennewick from Southern California. One of my crowns fell out and I needed a…read moredentist. My husband found Dr Holmes, so I went there. I LOVE THIS DENTIST & HIS STAFF! All wonderfully nice and very gentle. I plan to return in a few months to have Dr Holmes re-do some of the work I have had done in the few years in So Cal, that I have never been happy with.

Dr. Holmes and his team are amazing. They're very kind and help to make the experience relaxing and…read morecomfortable. My kids needed fillings and were nervous about it but Dr. Holmes made the experience a good one for them.