I placed an online order and they had it ready for me when I got there. When I came to pick up my order, no one was there to help me to check out because they were understaffed. We got it sorted out after some time passed and I was glad to save some time. Then I came back because I got a special request to ship out chili to Texas. Apparently, smart and final is the only location that sells this specific Chili Con Carne no beans which is comparable to The Original Tommy's. Unfortunately, there aren't any smart n finals in the Dallas area so shipping this frozen tube cost a pretty penny. I'm glad this location had it so I could buy it and put a smile on my brother's face. read more

Smart & Final Extra! - This 5oz chili taste exactly like the Original Tommys - Grocery Near Me - Westlake Village, California

I like to look for sales items here once in a while, and today's D Day for saving. I've seen many who are bargain hunters, like myself, 'lurking' around in the area between yogurts and dairy section. What I found were mostly bakery items and a few sorry-looking fruits, some can goods, and variety of knickknacks. Half price on expiring (on the day of or a few more days left) breads are the best for me. If you are making pasta, this is the place to come pickup some on sale's cheese bread, garlic bread, butter top bread, or croissants. Enjoy shopping, have fun saving, and enjoy your food... read more

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Came in to find an item I had purchased here numerous times before. Unfortunately, it was not on the shelf so I sought out assistance. After finding an employee, this person seemed preoccupied and although he looked on the shelf where I had already searched he very nicely said he had another task and will return. He never came back so I sought out an assistant manager who looked on his phone and told me the item is no longer carried by Smart and Final. Please, hire more employees and educate them on how to answer consumer inquiries correctly. Would be a helpful timesaver and minimize consumer frustration . To end on a more positive note, Smart and Final has competitive organic produce. read more

Smart & Final Extra! - Good selection of Cambro containers - Grocery Near Me - Westlake Village, California

HUGE shoutout to Diane and Alda. Thank you both!! Sometimes a seemingly obvious transaction gets bogged down in red tape and rules. I love making poached eggs on corned beef hash. Smart & Final has the best pricing on a box of 6 Hormel / Mary Kitchen cans. Much more cost effective than individual cans, which they also sell. Went to snag a box and found they were sold out, yet the tag and pricing were on the shelf. I asked and was able to get 6 individual cans for the reduced box price. Seems like a no-brainer, but not all places will do that. The excuse is inventory control, policy, whatever. I simply asked and it was done (prior to me taking the cans up to the register, for safety). Fast, easy, smart, & final! read more

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Walked in at 7:00am to pick up some quick items. This place is very well organized. The staff is very friendly and helpful. Will definitely be coming back. read more

If I could give 0 stars I would. Don't work here this job sucks. The manager Martha and assistant manager Chris were always very rude to me and took advantage of us and treated us like dogs during the pandemic. I had an employee that asked me if I had a mental illness and was about fight him until a coworker intervened. Please do not work here if anyone is thinking of it. I wish I quit beginning of 2021 when everything began to reopen instead off end of 2021. All lowlifes read more

They have one cashier they expect you to do self check out. NO CUSTOMER SERVICE!!!!! one cashier is a joke.

My local Pavilions, Vons & Ralph's have nothing over my local Smart & Final! The manager Chris (aka the "Watermelon Whisperer) is very customer service focused, which I love. And today I met another employee named Nick, who was so friendly, and actually took me 3 times to the items I was looking for! There's nothing more valuable than a clerk who knows his merchandise. Nathan at check-out is always so friendly, Ely in produce is always so happy & helpful, and sweet Mikey keeps the carts in the parking lot away from our cars. As for the prices, they all fluctuate from highs to lows, and they seem in line. But at this point, I'm really paying for the service. And I noticed a few younger ones today who were very friendly & courteous. So thank you, Chris, for hiring & training your people properly. We notice! read more

I hesitate to "wack" smart & final... Given its a "full disclosure" that my guy checking at the register has on his name tag/ in training... But he was slower than molasses being licked up by a sloth. Omg! When I got in line, my line was shorter Then the adjacent line. By the time I finished ready to go... Several people behind me and the other line had already checked out and left. I had been silently grumbling over the slow, slow, slow pace in my line. I was only in the store for the $1.99 Minnie dosiana melons. It felt like an eternity checking out. I can't give better than two stars... It would have been cruel to post one star. So too it is... I think that's fair read more

Smart & Final Extra! - two watermelons on a table - Grocery Near Me - Westlake Village, California

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Am a senior who does the food shopping. Went to the produce section here and needed help in finding the proper veggies. Employee named Cain was very helpful and pleasant. Took time to assist in my purchases and converse. Stop is clean and well managed. read more

Always have great experience here! The employees at the register are always so nice! Plus this is the only store where I can find different flavors of syrups for shaved ice and price is good! read more

First of all, let me start by saying, I think the GM managers her name is Audi, and there was another manager next to her. Her name is Jasmine first of all they walked into the room where the produce section is that I asked for a case of limes, she went to go check, not even looking in and out the door and said we can't sell any of the limes because of a shortage which doesn't make sense, but they had the limes cases that I needed there read more

I only have wonderful things to say about this location~ Starting with Great Customer Service! Not only is the Management and Staff Extremely Helpful and Professional they Always go above and beyond to make sure my shopping experience is a golden one~ Price is Right and Quality Is On Point This store is Clean and well stocked and Check Out Time is Quick And as a new small business owner who is only getting busier That is extremely appreciated! read more

I would encourage everyone to shop at Smart & Final, but avoid the "Service Manager" Alda. She is extremely rude and obnoxious when checking you out. I had baby food jars in a basket and I put on the conveyer belt. I thought it would be easier for her to grab out of the basket and scan. Well she took the basket held it high up and dumped the entire basket of baby food jars out, approx 20 jars, on the belt. I thought they were going to break and some actually rolled off onto the floor. That's how much force she used, then threw the basket. Even the checker next to her said "Are you ok Alda?" Since she made such a dramatic scene. It took everything in me not to call her out and embarrass her for horrible customer service. I left upset and in shock what I just witnessed. read more

Really great prices. I actually feel SMART to shop here. In the old days, S&F was mainly where businesses shopped -- large size goods / commercial grade and packaging. Today, they still have LARGE, but also more normal size for the average consumer. Most importantly, you don't need a membership / resale # to shop here any longer. You won't find a butcher here, but they do have freshly packaged meat (as well as frozen). Lots of fresh produce, frozen and refrigerated goods, canned goods, paper goods, and a ton of bottled and packaged items. They even have BOOZE: fine liquors, wine, and beer -- lots of it, actually! Tips: ==== * Bring your own COLD storage bags for the gallons of ice cream you will buy (oh yes you will). The lines may be long, and your ice cream will be soup by the time you get thru and home. Location specific: Westlake Village, CA =============================== * Used to be an Albertson's. While the store feels fairly new, they kept the old floors and ceiling. Fugly! Especially the floors. * They have great hours (for us, not for them): 6am-10pm * Free parking is aplenty. * during the pandemic, they have one line with 3 cashiers. The line was 12 people deep, and took 15-20 mins to get thru. read more

There is a lot of variety here, especially for families as snack & meal options are plentiful. Costco is nearby, but this is a good alternative for buying bulk groceries. The staff is alright, and the store is kept clean. This grocery store is worth a try. read more

Smart & Final had a screaming deal on Modelo. Keep up the good work! I otherwise don't have much need there.

My wife and I are frequent shoppers at the Westlake Village Smart & Final. Everyone is extremely helpful. Especially deserving of a shout-out is Jasmine who checked us out. Keep up the great work! read more

I shop here once a week, this location has become my local grocery store. The S&F staff is always friendly and willing to help. Check out lines are quick, as a regular I'm usually greeted by the friendly store manager, Dianne. I've also been assisted by Vanessa in the meat department, who answers my questions about the different cuts of meat for my recipes. Overall, the experience is pleasant as they provide great customer service and support. read more

This place is a quicker alternative to Costco, but I've been disappointed here before. In the past few months I bought two bags that have rotten fruit (cuties and apples) which I didn't discover until I went home. Last week I bought a pack of ribs, and the very next night went to cook it. It was horribly rotten, and made my entire house smell. I called the store and told them that they may be selling rotten ribs, but they didn't care. I got a quick thank you and they hung up. No followup questions about the product or anything. It's concerning that they don't take food safety seriously and it makes me nervous to buy non canned goods from them in the future. read more

Had an amazing customer service experience with Vanessa. I needed help finding a few items and she was so patient taking me to each aisle where the items were located . She asked how my day was going and we made small talk. As i got in the long line , i noticed that she opened up another register to help ring people up and help her overwhelmed coworkers. What a great team player she is ! read more

great prices on produce..30% less than pavillions, but eat it quick. it never lasts very long. i juice it and freeze it. plenty of good prices to be had....but, CHECK the expiration dates....many items are near or past their expiration...crackers, soup, meat. i bought jenni O turkey, expired day before. OK MOK crackers 10 boxes on shelf expired two weeks prior. checking expiration dates on every item should not be part of my shopping process. its a like/hate thing...should be...could be better. dg read more

I previously reviewed this in October 2023, and now updating my review. BTW: On that review in October, it took a speedy response from management in mid-January, 2024!! That previous complaint was about their Weekly Digital Ads, and how it discriminates against Senior Citizens in FORCING them to 1) Click on the item you want and 2) carry a SmartPhone around and then Display the items to the cashier. WHY? What's wrong with the old method of your home telephone number? I had been in their stores recently, had to borrow my spouse's iPhone, and had trouble bringing up their website to show the cashier. Got a very snotty response by her telling me that it's my phone! I showed her that it was NOT responding on THEIR website, but it did respond when I went to another website totally unrelated! Didn't say anything, didn't apologize. Later, when talking to the clerk that was putting away the bags for me, she commented that "Yeah, the system can be slow." Tonight - I tried to use their website to get the items for their Weekly Digital Ads. The website did not respond, and I tried intermittently about every 15 minutes for about 3 hours before finally giving up. IF THE COMPANY IS GOING TO FORCE USERS TO USE THEIR *!&^%!$! WEBSITE FOR DIGITAL ADS, THE LEAST THEY CAN DO IS HAVE THEIR WEBSITE WORKING! The company is totally unresponsive, persists in this stupid Digital process. As an aside, a company such as Home Depot and DIY Hardware Center - once you establish who you are and with proper ID, they can use your phone number, and at the most, you show your ID and you can get a discount. At other grocery stores, such as Ralphs or Vons, your phone number is enough as an ID to get you their Specials of the week, without going through all this Digital stuff that Smart & Final seems to enjoy putting their customers through. I am seriously thinking of just bypassing Smart & Final altogether and not waste my time trying to use their website, both at home as well as at the store. It is frustrating, and a total waste of MY time. Talking to a few of my Senior Citizen friends, many feel the same way. They may have one cellphone or in some cases, no cellphone and just use their 'trusty' landline, which was no problem for Smart & Final until some of their upper mgmt decided to frustrate Senior Citizens with Digital Ads! I wonder how long it will take management to respond to this, as well as how long they want to continue to drive customers away. read more

2-3 stars is about right. 3 stars for their beer selection and prices. In a somewhat out-of-place location, this cheap warehouse-style grocery and supply store decided to open up shop in a largely upscale, wealthy Westlake Village area. This location has been going through some major changes as of late. Albertsons to Haggen to now, Smart N Final. I can only guess how long this store may stay in business in such a nice area. While I believe this is a great store for those trying to save money and buy on the cheap without a Costco membership, the overall quality of this store doesn't compare. I was generally unimpressed by the freshness of the produce section, and other aisles seemed lacking. The positives are their large beer and alcohol selection, cheap warehouse-like pricing on products such as cups and drinks, and mostly non-crowded shopping. All in all, it's a decent enough store for me to visit when in the area, but it wouldn't be a top choice by any means, unless I was in a rush. It is convenient, and with few quick n easy options in the area, this can suffice. Parking is hassle free. Go ahead and check this place out for yourself. It's still generally new, so they have plenty of time to improve! read more

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I'm so frustrated with this store. The prices are ok but the digital coupons don't work. No internet in store. App crashes. We got hacked. We asked that they accept the sale price for the margarine at least. Nope so we left wagon and walked out. They wouldn't even assist in any way. Bad customer service. read more

I went into the store today to see if they had cleaning bottles which they were out of, and experienced racial profiling. The manager came over and requested to look into my bag! I asked why and he said it was because I came in with a bag. This was ridiculous!! Already with a pandemic going on - it did not help. He approached as if he were a cop. Did not appreciate it, especially being a regular customer. read more

This is as forgettable a grocery store you will find. It was an Albertson's for years. Then it was another name, which was supposed to be more upscale, but was still just Albertson's under a different name. For the past couple of years, it's Smart & Final. The best word I can think of to describe it is "ample". It's got the products you need in a pinch. It's open until 10pm. The cashiers at night are a study in human psychological behavior. One looks like she's super depressed, which I can understand why she would be. One is absurdly chatty. I ran into someone I know remotely, one night, in line here. We were in the chatty cashier's line. Literally, as we asked each other small talk questions... the cashier thought we were asking her the questions... and would enthusiastically answer each one. And if the dumpy ambiance couldn't get better, now there is 99 Cent Store next door. Oh, and a Wendy's too. This mall is kind of a blight on Westlake Village, just saying. read more

This is the best Smart and Final and the people who work there are so friendly and helpful! The manager Alda is always so welcoming and Chris helped me find what I needed. Cleanest store and I look forward to going there each time because I know it will always be a pleasant experience! read more

This Smart & Final store is the ONLY one I will go to. It's so great! Clean, organized, good prices. Excellent customer service. The food is fresh, and the assistant manager Chris was SO helpful! I needed help finding a certain item that my father needed and Chris was very polite and helpful in finding my items. I definitely will be going back! Great customer service is EVERYTHING. read more

There's a lot to like about this store: it has good selection and great prices, and the quality of the produce is usually excellent. But there are three things that keep me from giving it a 4- or 5-star rating. First, they frequently run out entirely of things that I've specifically gone there for: celery or fresh shrimp. Second, the lines at check-out are often lengthy; I deal with this by trying to go at off-hours or on unpopular days. Finally, and what annoys me the most: why do you still have 5 of the best parking spots (shaded, closest to the front door) reserved for your on-line shoppers? In two years, when I shop with you at least once weekly, I have NOT ONCE seen any car picking up groceries ordered on-line. Moreover, I haven't once seen a sales associate "shopping" for an on-line customer. Do you realize the message you're sending to in-person customers? It's this: even though it costs Smart & Final much less to get us through the store than on-line customers, we're giving on-line customers (who don't even exist anymore?) the super-star treatment. Can you please reexamine this policy, and at least cut down the number of parking spots for on-line shoppers, or move them to the front or the side of the store? read more

Jesus. What a disaster. Lines out the door. I had 3 items in the 10 item lane but they let people check out with nearly 50 items. So it took me about 20 minutes to escape. Never again. read more

Produce not great. Staff is very nice! Decent prices, and my granddaughter can pay with her watch there. She can't pay with her watch at rRalplps. Technology! read more

Always a pleasure to come shop at this location. Very clean, staff very friendly always helpful. Produce has Great selections and Quality and Prices compared to Competitive Retail Stores out there. Cashiers are very friendly and helpful they always try their best to assist. read more

I wasn't a fan of Smart & Final in the past visits here mainly because of the checkout lanes being very limited and have at least 5 people in the 1-2 checkout lanes available. Now they have gotten much better at it! The last time I was here, they opened another lane and made it faster to checkout. Also, the cashier named Daniel is great! He is not also fast, but very positive and enjoys what he does at Smart & Final. I do like that they have bundles in certain items, which is more convenient. I will be back here again soon. read more

I try to support this store but they are slower than molasses on a winters day. Painful!!! Update- Once again...new cash registered open & does not take the next customer in line. I guess at least they're consistent. 11-20-18.... Duped again. Waiting in long line and bypassed. I stopped keeping track of how many times I've been duped... But I figured I should just start posting every time I get duped and keep score. Maybe the managers will start paying attention. 2-24-20 read more

This the worst grocery store I have ever experienced. The product selection is just okay, but the staff throughout and especially the checkout staff, is HORRIBLE! I actually boycotted the store for two months and decided to give it another chance since it's the closest store to my house. 2 days in a row I again, experienced morons at the register. Two days ago, I was in the 10 items or less line with five or six items. The woman in front of me had three items and the woman in front of her had a basket full of groceries. Full basket lady could've been considerate to the woman behind her by letting her go first, but no. All of a sudden an employee came up and moved basket lady to the now opening next register. So we're like great! Then the cashier in our line left. We were all (woman in front, me and person behind me) standing in a line with no cashier and no communication that this register was now closed. Crazy incompetence. Yesterday, I chose one of two registers available ( I have succumbed to the fact that I will always choose the longest wait register). As soon as I put my items down, a price check was needed. Not anyone's fault, just happens - no worries. So, several shoppers who arrived after I did flew through the other checkout as I stood and waited - still, whatever. So, I finally get up to be checked out with no one behind me. This is what blows my mind. The checker says to me, "Sorry sir, this will take just a minute." She proceeds to pull out her drawer and count out her money - now keep in mind, there is no one behind me and she knows I have been waiting an inordinate amount of time, but chooses to make me wait. What, she couldn't have checked me out and then counted out her money? Again no common sense, no service skills, no going there anymore. I realize that this rant will probably not be read, but I thought by writing it, I might feel better - I don't. Ralph's, here I come, goodbye "Dumb and Beginning!" read more

As I have promissed, I have never, not ever returned. This store will not ever get my business.

Very poor service. The cashier spoke very broken english, was dressed poorly, and gave me dirty looks the whole time she was checking out my groceries. Why Smart and Final would hire people like this is beyond me. I won't be going back. There are plenty of places to buy groceries that have respectful employees. read more

Smart & Final is where you need to go buy for large family dinner or a party. They have bulk options in almost every food category, which is cost effective and produces much less waste! You don't need a membership, unlike Costco, and you can get regular sized items as well- but at a great price. The bakery items and the produce didn't seem that great. I didn't even see a bakery in the store, so everything must be shipped in. I recommend buying only pantry and frozen here ! read more

Why isn't your staff wearing masks and gloves when it's required in LA county? This is negligent. You're endangering your staff and their customers. They're seeing hundreds and hundreds of people a day! There were also 10 people in line yesterday and 1 cashier. Management needs to do A LOT better. Thousand Oaks branch has got it together a lot better compared to the westlake store! read more