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    Smart & Final Extra!

    3.5 (51 reviews)
    ModerateGrocery
    Open • 6:00 am - 10:00 pm
    Updated over 3 months ago

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    Charlie B.

    Rude customer service and super long lines with very few employees don't come here if u want to wait

    Allen J.

    Over charged judith cashier , scanned 4 for 5 intend of 10.99 a difference of 4.00 Nothing but excuses, ripen off customers

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    7 years ago

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    13 years ago

    this is a great market you can find everything you need and save some money

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    Page 2 of 2

    Ask the Community - Smart & Final Extra!

    Review Highlights - Smart & Final Extra!

    “It's no different than any other smart and final, but when I do need something in bulk, it's faster than driving to Oxnard to hit the Costco.”

    Mentioned in 3 reviews

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    Grocery Outlet

    Grocery Outlet

    3.4(38 reviews)
    1.1 mi
    •$

    Always easy to navigate! Good parking, good prices, decent meats, and nice employees. Have never…read morehad a problem!

    I went into this establishment a little over a month ago. There was a sign on the large seedless…read morewatermelon that read $0.99 each. As my son LOVES watermelon I got three. When I went to pay the watermelon rang up as $0.99/pound. I explained to the cashier, Carol, that the sign stated they were $0.99/each. Carol said she didn't know what to do and called the manager. I believe her name either Victoria or Veronica. When she came up I asked her name. She stated "I'm the store owner," and pointed to the sign hanging from the ceiling with her picture on it. I explained the situation and she said she would not honor the price advertised. I explained that it was false advertising and she laughed and began to walk away while laughing. I told her I was going to report to the BBB. I went back to the register and Carol began to be rude and making little side comments. While I was talking she yelled and told me to "BE QUIET, STOP TALKING." I went to find the owner and she came to the register. She asked Carol to take a break and she was still yelling at me. She rang me up and honored the advertised price for one watermelon Today, I went in to get a few things. The Poppi sodas were out front. The advertisement on the pallet stated $1.99 for a 4 pack. I did not see that it said "for a 4 pack." However, all the cases of Poppi were in packs of 8. There were absolutely zero 4 packs, all the boxes were boxes of 8. I guess they want you to open the boxes up and take out 4? This is false advertising and completely misleading. Additionally, there was a box of soup with about 12 bowls in them. They were labled as $0.99 each. This is also misleading as we thought the box was $099. Again, the boxes that were with the advertisement were all packaged in boxes of 12. There were no individual soups out. When I tried to explain to the cashier she stated "well don't get mad at the cashier." I replied and told her I wasn't mad, I was just trying to explain. She laughed in my face multiple times, then another man at the register chimed in. He stated I was mad being mean to the cashier. He said I was raising my voice and continued to threaten to kick me out. He stated I was making a scene. The conversation went on as he said multiple other things. I asked for his name and he said "I'm the manager, I'm Albert." Okay- I didn't ask his role there, just his name, but he thought it important to flex his managerial position. At one point a customer chimed in and began making comments. This man stated "well if it's too good to be true, it probably is. Mind you, this man had two boxes of the same soups that we were getting but decided to put them back when he heard the price! lol! The manger Albert kept talking and telling me to leave and that I could go to another store. All I was doing was explaining that the advertising was misleading. Before I left I asked for the female cashiers name. She kept laughing then said her name was "Ms. Janice." After, she asked me for my name. I stated that I was just a customer and did not need to provide her with my name. This is so misleading! How are they going to Price things individually but have them put in a whole package...? Lastly, I don't believe that either of them were very professional. Albert, as a manager, should've stepped in when the customer began making comments, instead of letting him chime in and potentially escalate the situation. As a manager, he should've been able to talk to everyone calmly, apologize for the misleading information and fix the signage. Instead he proceeded to be rude, unprofessional and demeaning. This man is never happy or smiling when I go into the store- I don't think he likes his job very much. He is never warm or inviting to the customers. Mi would stay away from here if you like honesty, because they definitely are not that.

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    Smart & Final Extra! - grocery - Updated September 2026

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