I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future.

My nephew is in the Progressive Steps Program, and it has been an amazing experience for our…read morefamily. The program provides therapy for child development, including OT and speech therapy, and it has truly helped my nephew so much. When he first started the program, he didn't speak a single word. Now he is talking a lot more and is able to express himself, which has been incredible to see. The progress he has made shows how much care and effort the team puts into helping every child grow and develop. We also attend a group class once a week, and it's wonderful. It's a great opportunity for the kids to interact, learn together, and continue building their skills in a supportive environment. The teachers, Stephanie and Justin, are the best. They are patient, kind, and truly dedicated to helping the children succeed. I honestly love all the teachers there -- they create such a warm and positive place for the kids. I highly recommend the Progressive Steps Program to any family with children who may be experiencing developmental delays. It's a truly special place that helps children find their voice and reach their potential.

I was contemplating on writing this review, because of the fact that my son is not enrolled in…read moreservices at this facility. However, my interaction with their administrative staff this morning left me wondering how many other parents/families experience the same interaction I had. I hate to leave businesses these type of reviews, but here my experience goes! I placed my son on the wait list several months ago after reading all of the wonderful Yelp reviews and this being so close to home. As we all know, there is such a high demand for speech services, so I was extremely glad that I was able to even place him on their wait list. Well, today I received a call from their facility. I was given the option of enrolling my son into two sessions (Thursday in the afternoon and Friday at 8am). I do understand that I selected the open availability selection, but seriously, 8am? That's the time I start work. Anyway, I didn't mention that to the admin lady. I asked her if I can give her a call back in five minutes. She proceeds to tell me, "I mean, I'm going down the list of parents who stated they have an open availability spot, so you can call me back, but this is a first come first serve type of spot." Or whatever she said at the end. Then she stated, "Open availability means you can come at anytime." Now, this irritated me because why would you try to be condescending? I also needed to consult the time with my husband given we work two different schedules and needing to confirm Friday at 8am would work for him. I would've also had to notify my supervisor who is extremely supportive. But, after she stated that I gave an attitude back and told her to remove my son from the waitlist then I hung up. I'm very disappointed given I felt this could've worked if she would've allowed me to confirm scheduling with 1. My husband and 2. My employer, however there wasn't much grace there which resulted in how the conversation ended. I hope your experience is better than mine! Good luck to all the parents trying to enroll their children in services.

Fantastic group of therapists, one on one care with your child. My wife and I have been very…read morepleased with the results and progress our son has made with this program. I highly recommend it to anyone who has a child with developmental delays.

I have been coming here for three weeks so far and I absolutely love this therapy center. I come…read morefor occupational therapy and I have the pleasure of having Stephanie as my therapist and she is beyond amazing. She's very personable and has a very great attitude, and cares about her patients . Exercise that she makes me do is actually working slowly, but surely, and makes me feel better once I leave, which is a huge plus. It's very professional and I like how they all wear the same shirt to be in uniform and it's a very clean and spacious building. I also like that it's not far from my house and there's no traffic to get here. They have really good apparatus too for your injuries and my favorite is the red light therapy, which works pretty good for certain parts for injured persons. The ladies at the front counter is also very friendly and get the job done when you wanna make your appointment. I highly recommend coming to for your injuries. They also have PT as well. -Marshay D.

I went multiple weeks to alleviate an extremely painful sciatic nerve issue. I needed to strengthen…read moremy core and glute muscles to support me better. The therapists did a great job. Not only did they help work out my issues, but also provided a great deal of education so that I understood what they were trying to accomplish and they left me with a home stretching and exercise plan to that I could continue to improve. The only negative was inconsistent therapists. They changed often. All were good, but some better than others. Ot would have been great to see the same one each visit, In the end, I could hardly take a step when I started, and left almost back to normal,

This ENT practice is owned by the husband, Dr Vadapalli, of one of the pediatricians at the…read morepractice we see for our son. This is who they recommended for a possible ear infection. The appointment scheduler started setting up a new patient profile, but midway through, I asked her to let me know what availability they had before we were added as a new patient. She said he could be seen this week, but Dr Vadapalli requires a separate hearing test before the first doctor visit, and if it's not covered by insurance, it can cost $250 to $500 in addition to the visit. I told her that makes no sense to do a hearing test before his ears were cleaned out, instead of after, because I'd want to know if his hearing was affected AFTER any wax buildup was flushed. I said I would agree to a same day hearing test, but wanted it done after the visit, because any wax should be cleaned first, and I'd want to know if we were in network prior. The policy was strict, but only with that doctor, so I asked to make an appointment with another doctor, instead, who wasn't available until next week. As she's completing the patient profile, I started reading through these reviews, so I asked to let me know if we were in network. I gave her our insurance information, and she confirmed we were in network for the doctor visit, but someone else would call me back to let me know if a hearing test would be in network. I asked her if they charged $250 instead of the insurance copayment, and she said they did not. After the new patient profile was completed, and we'd made the appointment, she said I had to give my credit card information. I told her I'd pay the copay when I arrived, but was not leaving my financial info. She said the card was needed to charge a $250 deposit, which would be refunded when insurance paid. I asked why she'd just told me they don't charge $250, only to say they actually do charge $250, and that she'd already confirmed I was in network. She said their policy is strict. I actually would be charged $250, before the visit. I cancelled the appointment. I have no idea how the doctors themselves are, but there are way too many red flags with their billing, and that required hearing test before blocked ears were cleaned.

I saw Dr. Saadat on 3/2/26 at the Valencia office. I was asked to pay for the services up front…read moreeven though I insisted on waiting for my insurance (Anthem) to process payment. I paid for the ear wax removal and audiology test as requested and was given a number for Keck USC Billing 855-532-5729, in case of billing issues. Within a week my insurance paid 100% of the services. I have been trying to get my money back since March 16th when I emailed customer service at Med USC with all my receipts and insurance EOB as proof of payment. I have made several phone calls and spoken to several reps and supervisors trying to get my refund to no avail. USC has stated that the SCENT billing department will not get back to them with the funds and to approve the refund. I have also left a couple of messages asking for a call back from SCENT billing department but have not received any calls back. I see now that this is a trend for this medical practice. Please do yourself a favor and seek for medical care elsewhere unless you're a cash paying patient. Also, I see now why they have so many openings and are willing to see you right away.

As a long time behavioral center for my friend's child, she is truly grateful for the exceptional…read moreABA therapy services provided by ERA. From the moment she began, the entire team has shown professionalism, empathy, and dedication to her child's growth and success. The therapists take the time to understand each child's unique needs and create personalized treatment plans that deliver real results. They communicate progress clearly, provide helpful feedback for at-home support, The center is clean, structured, and designed to make children feel comfortable and engaged. Since starting ABA therapy, my friend has seen incredible improvements in her child's communication, behavior, and overall confidence. I highly recommend ERA to any family seeking high-quality ABA therapy with a team that genuinely cares about every child's development and well-being. I have always referred ERA to family and friends who are in need of behavioral therapy.

I've had such a positive experience with ERA, the staff are all really friendly and so incredible…read moreat what they do. I wouldn't go with anyone else when it comes to ABA. You can really see the love they have for all the kids they work with.

Those whom I have come in contact with a Facey are friendly and go out of their way to help. I had…read moreto reschedule an appointment with Dr. Tran for a family matter and he called me himself to make sure everything was alright. He was very caring.

I have been a patient at Facey for almost 30 years, but over the past 5-6 years it has become…read morenearly impossible to schedule appointments within a reasonable timeframe. At this point, it's almost laughable! Appointments (especially with any specialists) are now booked four months or more out. I scheduled a first-time consultation with Dr. Sofia Avitia for 12/26/2025. I made this appointment back in September! Then, on Wednesday 11/26 I received a call in the afternoon informing me that the doctor would not be available on 12/26 and that I would need call to reschedule. When I called them back on Monday 12/1 after returning home Thanksgiving vacation, I was told the next available appointment was March 6th!!! Keep in mind, I'm seeking this appointment because I'm having swallowing issues. So after scheduling in September, I now cannot be seen until March, which comes out to reaching a six-month window. This is exactly why I say the scheduling situation has almost become laughable and completely unacceptable. I went ahead and grabbed the March 6 appointment just in case I cannot find another doctor sooner, but given my symptoms, I have no choice but to search for someone who can see me within a reasonable amount of time. Considering the inconvenience, I expected at least some level of priority, but instead I felt like I was treated as if I were calling to make an initial appointment all over again. What is really going on at Facey? It is now almost impossible to make any appointment at a reasonable time. I honestly believe they will soon reach a six month scheduling window, which is crazy.

I had a very frustrating experience with this facility. I ran out of my antidepressant medication…read moreand was told I would need to wait nearly 13 days until my next appointment for a refill. This means going without medication for two weeks, despite having been on the exact same prescription consistently for the past 6 months. I've already missed two days, and the lack of support or willingness to provide even a short-term refill is concerning. Situations like this can lead to withdrawal symptoms and negatively impact a patient's well-being. I expected better continuity of care especially from a Psychiatric Facility. I will be taking my business elsewhere.

This doctor told me to "get the fuck out" of his office after I questioned him. I just got out of…read moreHenry Mayo and went to this clinic to seek help because this doctor had some good reviews. He immediately told me he "knew " I was bipolar just by talking to me? WTF???! He got pissed and kicked me out. If you have mental health issues, this doctor will make you WORSE than when you came in. I'm calling the Board for guidance.

Welcoming and friendly staff. Everyone is very attentive and knowledgeable. No excessive wait times…read moreto be checked in. I feel heard and seen when I come here for care.

Hello Physical Therapy goers! This is not the place to go. I had an encounter with the front desk…read moreand asked to speak to the supervisor or manager and she said "that's me". Seriously?? This woman owns this place and treats people like this? No thank you