I worked with Evan at SLS Landscaping located in Lumberton, NJ. I initially hired this company due to having several issues with my lawn. Evan showed an interest in helping me with my lawn and other projects. At first, this company provided very good service. Their services are expensive, but I concluded if they will provide good and prompt service, I was willing to pay for it.
I hired SLS on other projects and they never got back to me. I never heard back from Evan or anyone at SLS for three+ months. I recently decided to stop by Evan's office and have a discussion with all of the parties involved.
Evan explained he forgot about my projects and he dropped the ball. Evan had also referred me to the irrigation company SLS retains when they have a job - Moore Irrigation located in Voorhees, NJ. The owner's name at Moore Irrigation is Andy Moore.
Andy Moore worked on our sprinklers because this was part of the original SLS project.
After Moore Irrigation completed phase 1 of our sprinkler project (phase 2 and 3 would follow shortly after,) Andy expressed an interest in helping us with our other sprinkler projects and the start up and shut down of our sprinklers on a yearly basis. Based on Andy's comments to me and his interest in continuing to do business with me, I terminated the irrigation services I had with my existing sprinkler company and gave Andy my business. A few weeks ago, someone brought to my attention that one of my sprinklers was leaking. They explained it must have been leaking for at least two weeks, as the smaller trees located in the landscaping bed had started to lift. The bed was filled with water and the mulch was floating. I contacted Andy promptly to see if he could help me. To date, Andy has not replied. I contacted SLS to see if he could tell me how I could reach Andy and/or to help me understand why he was not responding. Evan explained he would text Andy to let him know I was trying to reach him. Evan also said he would get back to me. He did not. I sent Evan another text (on another day) and Evan replied saying Andy had replied to him - informing him - he was on vacation and he had not taken his laptop. No indication in Evan's text whether Andy was going to get back to me or not. The text message was written by Evan in a way that provided no resolution and was vague. I decided to wait until Andy returned from vacation to see if he would reply to my email of a few weeks ago. He did not. I sent Andy another email asking him to let me know of his intentions to work with me and to get back to me as soon as he could so I would know what I needed to do going forward (whether I needed to locate another sprinkler company.) To date, Andy has not replied to my email. No out of office notification was set up either. Furthermore, what I learned from working briefly with SLS and Moore Irrigation, is that if one company does not follow-through, neither will the other entity. That was my experience. SLS and Moore Irrigation are two separate and distinct entities. And, finally, if you are wondering why I made several attempts to reach out to SLS and Moore Irrigation? I did it because it was left with me by both entities they were interested in doing business with me. I thought it was easier to work with my existing contractors than to start over with someone else, given that it is already Sept. I also gave both entities an opportunity to opt out, but they did not take it. I concluded these two entities either make you wait long enough and in silence to see if you will go away or they really do not provide good service, as they both claim they do.
In my opinion, ignoring a customer for whatever reason shows no character or integrity. Misleading people is not only not professional, it is not nice. Acting in bad faith is also a bad reflection on both of them.
As for my payment history with both entities, I paid their invoices upon receipt and I never complained about the amount I was charged.
During a conversation Evan had with me, he made negative comments towards one of my neighbors that had contacted SLS in the past regarding the removal and planting of new Leyland Cypress (30+ trees) on his property. Evan explained to me that my neighbor was cheap because my neighbor decided to go in a different direction. Evan repeatedly explained SLS does not work with people that are not willing to pay for their expensive services. I never complained or questioned their bills. I also waited patiently for months before I reached out to SLS for a project status. We also had discussions about hardscaping services on my property, tree plantings, and other landscaping services totaling way over $60K once it was all done, yet they do not have the ability to follow-through on projects they committed to do.
You decide whether you wish to give your hard earned money/business to SLS and/or Moore Irrigation. read more