I was greeted at the door when I arrived by Ezra. He was very friendly and helpful. He worked with…read moreme from the moment I walked in the door. I didn't get passed off multiple times. I had upgraded my phone and needed assistance with a couple things and he was able to help me with everything. I didn't even have to wait. I was in and out in no time with everything I needed. Best service ever.

Was at Best Buy Was trying to set up an appointment at The geek squad counter in Strongsville Ohio…read more There was one person in front of me so I waited. They were looking through many note cards to find what they needed. This went on for about 25 minutes or more and was not handled well at all. I ended up leaving as did the people behind me. Obviously they should have told the person to find what they need and come back to the counter. I'll get the work. I needed done locally with better service.

You know that sinking feeling? You switch on the laptop and... Nothing. No whirring hard drive,…read moreno fan, no porn chat pop-ups. Yeah, that's not good. Unless. You head on over to the great guys at WGA. (I had to list this under "Shopping" and then under "Computers;" I guess Yelp folk never need computer repairs? Is that why there's no "Computer Repair?") I was seriously considering dumping Old Lights-Out Sticky Keys and buying something new. I don't like to toss things that might still have value, so I took it in to WGA. They showed me their "menu pricing" brochure, and I was astounded. For around one-fifth what I was going to spend on a NEW laptop they: * Bench tested the beast * Did a diagnostic scan and removed a bunch of crud * Provided AND installed a NEW larger, faster, more handsome hard drive * Copied over ALL my files * Cleaned six years of filth and schmoogg from the innards. And the outards. * Got me back on the road in about 18 hours, start to finish. I sure wish more people offered such great service; the landfills of the planet would be less full, our collective pockets and purses would be more full, and Dean and Norm at WGA would be even busier than they already are. Thanks for some superb service. They do a whole bunch of other things, too, but repair is all I've experienced so far. (They have three different levels of pricing, too: cheapest is you bring it there, drop it off. Next, they'll come out to YOU, do the proper shut-down, all that, take it in for the repairs and bring it back to your casa for full restoration to service. Third: They'll come over, sit there for however long it takes, look out the window during the hours-long scans. I'd pick door number one, Bob.)

This review is a tad late. Like two years late. As I had an issue that needed attention it gave me…read morea chance to once again see how these guys are dedicated to doing things right. Kevin did such a thorough job in his review I'm not going to write a lot, but suffice it to say I will not go ANYWHERE else for computer help. People are professional, pleasant and prices reasonable. These guys are great.

Very friendly, cooperative, understanding, professional, reasonable, knowledgeable, and reasonably…read morepriced!!!! I have brought my gaming PC to them twice. The first time was when I unknowingly put thermal paste underneath my CPU and ruined my motherboard. So after I purchased a new motherboard, I was still having issues with the PC. I took it back to RizTech and they were able to fix all the issues that I was having. They are amazing people, and are very tech-savvy. Not to mention it's a small business! This is all after a friend of mine recommended them to me because she has been going to them every time she has any sort of issues with her Nintendo Switch, or other devices!!! Thank you so much RizTech!!!!

I was originally willing to chalk this up as a bad experience simply because it wasn't what I…read moreexpected. The owner was willing to offer a refund for the file issue. When I returned to the shop to get my refund, I brought the laptop. The owner, the day before, had had me try to log in after offering me the refund, but I had forgotten my password and needed to try at home. However, knowing I had to download over 200GB of files from OneDrive myself, I spent 45 minutes trying to log into Microsoft across my phone and three PCs, but could not. Tech A was cool toward my presence but listened and helped me get logged in. While the refund was processing, I opened the OneDrive box and noted out loud that it was asking to upload, but I needed to download. That is when Tech B snapped at me, saying, "YOU don't get that." He meant that because I was getting a refund, he wouldn't help me. I pointed out that even for the full fee, the shop had originally sent me home with zero instructions on how to log in or download my files. Up until Tech B's words, I was going to move on. As a senior citizen, that petty comment and his angry, dismissive attitude are what I will remember about this business. A sincere apology from the owner and the technician would make this right, but so far, they have chosen not to take that path. UPDATE: I formally notified the owner via email about this incident, and he chose not to respond or address his staff's behavior apparently. I took both of my computers to Ram Online in Brunswick, where they treated me with total respect and started the OneDrive download for free in under a minute.

Too hard to get anything happening with limited hours. Tried to get to the shop on a day they were…read morelisted as open but they decided to close early. Maybe someone else will have better luck.

I highly recommend Marty at PCFixMe! located at 34900 Lakeshore Boulevard, Eastlake, Ohio. My…read more2-yearold HP laptop would not restart, even after following all the manufacturer's guidance from hotline. Marty at PCFixMe! answered my call, offered to fix later that same day, and when I drove up to CLE, he did troubleshooting and identified issues with motherboard. He corrected it, said it was common issue, and provided tips to prevent it (properly shutting down laptop). He also showed me how to remove back of motherboard and unplug/replug in battery, and provided me with small screwdrivers so I could do it myself if needed. Which I did when similar issues came up the next week. Twice. The solution worked temporarily, but... when my screen went black the following week, I called Marty to discuss. Since I was located an hour away, he kindly offered several options, one of which included helping me purchase a new laptop if motherboard was bad- worst case scenario. When I took the laptop to him, he did trouble shooting, laptop did not reboot, motherboard was bad and we proceeded to shop online for a replacement. He recommended a replacement, and he ordered it then and there. When it arrived a few days later at his shop, he called to tell me he noticed a scuff on the cover and also found that it did not have all he had expected in hardware, and apologized for his mistake. We discussed an alternative Lenovo laptop - also less expensive - and he purchased. When it arrived several days later, I picked it up. Marty was honest with me again and told me my old laptop eventually did reboot! I said I'd keep it as a backup, but I needed a reliable alternative for my new business. And I was back up and running within 4 business days. Marty at PCFixMe! is honest, prompt, professional, courteous and exceeds expectations! What a breath of fresh air.