Slomin's installed a new oil boiler at my home (~$13k project) and installed it with a faulty zone valve that left a large portion of the house (~3,000 sq ft) being heated to ~80°F for nearly two weeks. That defect led to significant excess oil usage, including two large deliveries in a short period. Once the issue was fixed, consumption dropped immediately, so the cause was obvious. I requested a conservative $200 credit to partially offset the excess fuel cost. They offered $50 and then ignored multiple follow-ups over several weeks, ultimately repeating the same offer without addressing the issue. The installation mistake is one thing -- the lack of accountability and refusal to resolve it properly is the real problem. Would not recommend. read more

They say there are two sides to every story.first story. I have been with slomin's for years, during this Januarys cold weather I was running of oil even though I have automatic delivery I had to give them a call they said I couldn't get a delivery in less than 5 days, I would have run out so I had to call someone else that's ridiculous. Second story I needed a burner replacement called a few people about some estimates.Slomin's was my choice because they took care of the permits and everything, they arrived with a full crew and dismantled my old burner and replaced with the new burner in a day. The crew was excellent in explaining there every move and when they left the place looked like they were never there, spotless. I would definitely recommend there installation crew but their oil service emergency delivery leaves a lot to be desired. read more

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I moved and this terrible company charged me $500.00 as a cancellation fee for my alarm Central station monitoring. $500.00!!!! That is a ton of money especially when my homeowner's insurance charged me $0 for cancelling. Slomin's really is just an awful unfair, unreasonable company. Avoid them at all costs. 1 star is generous. read more

Called to take over my alarm monitoring took my money and was told they would call to schedule service. After a week no call I called their tech install team told me they can't perform that. Asked for a refund and they transferred me to 5 people. Still no refund or response. read more

Look for a different company!!!....They have refused to deliver fuel twice because of a light coating of snow (+\-1") on a private road all main roads were down to bare asphalt , conditions that small cars travel with no problem. If a heating oil company won't deliver during normal winter conditions, they are not dependable when you actually need heat. I would highly recommend avoiding contracts where you're stuck with unreliable service. Their customer service has been less than desirable And good luck trying to speak with a supervisor.... spend your money elsewhere. read more

Slomin's - Slomin's idea of too much snow for a delivery truck, the private drive is only 200 feet off of a main road that was down to dry asphalt - Security Systems Near Me - Hicksville, New York

The worst company EVER! I have been a loyal customer for many years NEVER in my life have I experienced such terrible service. I have been calling for an oil delivery for the past two weeks and as to no avail. First I was emailed an estimate time of oil delivery for the week of May the 4 - 7. NO delivery, therefore I placed the company a phone call and was given lame excuses from the gentleman on the other end of the phone. He then informed me that he would put in an order with dispatch so that a delivery can be made for the 8th of May or 11th. Here we are on May 13th and still NO oil delivery. This company expects for you to NOT HAVE ANY OIL IN THE TANK before they can make a delivery. THIS is OUTRAGEOUS! And PLEASE do NOT get me started on their annual cleaning service. I have experienced the same thing as concerned customer Gwenn (April 30, 2026) review. This company is the WORST! RUN do NOT ignore these reviews!!!! Do the research and try to find another oil company that may NOT provide you with such headaches and aggravation. One should NOT have to contact a company over and over again for services that they promised upon signing their contract. They DO NOT follow their own words, they mislead their customers. If you can find a respectable oil company that listens to their customers and provides adequate services, then I suggest you go with them. PLEASE run from SLOMINS, they do NOT give a damn about you! read more

If you are thinking of Slomin's for your oil, use someone else. After you sign the contract that includes an annual cleaning they make it almost impossible to get the cleaning service. I just called now, April and was told late November. After asking for a supervisor I was given September. But, they make you wait around all day and won't give you a time window. Last year they cancelled on me and never did the cleaning. I have learned my lesson and will not use them next year. read more

What a garbage company this turned into. They over charge for service contracts, and offer service appointments a year out. When I first signed on with them, the service contract was included as you paid a little more per gallon to cover it. Now they overcharge for oil and charge for a service contract. And, don't be even a little late with the enormous oil bill they send, immediate financing charges are applied, Its worse than a credit card! read more

We are on Slomin's automatic delivery plan and were told during sign-up that deliveries typically occur about once every 30 days. That appeared true at first -- until winter. Our last oil delivery was December 22, and there was no delivery at all in January, despite it being the coldest part of the season. Slomin's states in their contract that deliveries are determined by a calculated system based on prior usage and weather conditions. However, this makes no sense in practice. We experienced sustained freezing temperatures from late December through January and into February. Any system that genuinely considers temperature and usage would not skip an entire January delivery. During a February extreme cold weather alert weekend, our tank dropped to approximately 1/8 full. We contacted Slomin's multiple times to warn them of the low fuel level and the dangerous weather conditions. Despite this, we were told delivery would not occur until the following week, creating a serious risk of running out of oil in freezing temperatures. What was especially alarming is that customer service stated they were not treating this as an emergency and explained that a delivery would generally not be made until a customer has completely run out of oil -- meaning no heat and no hot water -- at which point a limited "emergency" delivery might be provided. This expectation makes no sense during extreme cold weather, when waiting until heat is fully lost poses serious safety risks. This position directly contradicts Slomin's own contract, which places responsibility on the customer to monitor fuel levels and notify Slomin's when oil is running low. That is exactly what we did. We monitored our tank, saw it approaching a critical level, and proactively contacted Slomin's multiple times. Being told to wait until the tank is empty before action is taken completely undermines that requirement and defeats the purpose of automatic delivery. This is particularly concerning given that our household includes a senior, young grandchildren, one of whom is asthmatic, and a pet. Waiting without heat in freezing temperatures is not just uncomfortable -- it poses real health and safety risks. Adding to the confusion, our online account showed a "scheduled delivery" date of February 1, but when we called, customer service stated this date was "only an estimate." A scheduled delivery and an estimated delivery are not the same thing, and the website does not make that distinction clear. There is also a significant disconnect between verbal assurances and the written contract. Customer service told us that if we ran out of oil, Slomin's would treat it as an emergency and restart the system without charge. However, the contract clearly states that Slomin's is not responsible for run-outs or any resulting damage. In reality, running out of oil often requires a paid service call to bleed and restart the burner, especially during weekends or extreme cold. I also find it troubling that many similar complaints appear to come from customers on fixed-price contracts, while higher-priced non-contract customers seem to receive deliveries more promptly. I personally observed Slomin's trucks making deliveries in my neighborhood during this time, so deliveries were clearly occurring -- just not to us. Automatic delivery should mean proactive monitoring, especially during extreme weather. Instead, we were left stressed and scrambling during a cold weather emergency. Based on this experience, I do not recommend Slomin's to anyone. read more

STAY FAR AWAY. At least every 2 months this alarm fails. Randomly, the alarm goes off for no reason and can't be shut off. Regularly, the pad gets stuck in connecting to hub mode and can't be re-set, resulting in the alarm going off. Tech support includes telling me to use a paperclip (yeah, really) to disengage the alarm. When this doesn't work, one has to go looking for their equipment to unplug and then remove a battery pack from the board. This is a multi-step process. The system keeps chirping and more actions need to be taken, or the alarm will go off in the middle of the night. Finally, the alarm is disengaged. But they need to send someone out. TEN DAY WAIT FOR TECH SUPPORT TO COME!!!!!!!! No refunds until tech support has come. Try to cancel the service. Nope, predatory business. Sales person said contract could be cancelled at any time. With glee, the nasty phone person told me, you can cancel, you have to remove the equipment yourself, and you are actually locked in for another 47 months, so you will have to pay, even if you cancel. STAY FAR AWAY! read more

Sales person Joe came to our home to upgrade our system that was installed by Slomins l30 years ago. Told him what we wanted and he said no problem, but there was he never got out of chair to see what we wanted and the contract had next to nothing we asked for. Then we asked for Saturday install- no problem He said - we called Friday to find out time - oh we don't work on Saturday. But they scheduled a Saturday for 2 weeks after than a Dish Tech shows up with very little pieces for system and he tells us they can install all but not but activation pad on wall only Slomins can do that. We say by thank you and the guy Joe from sales comes right over sorry let's fix it. Again he does not put on contract what we wanted. Tech came April 8,2026 I told him the story he said he would take care of everything and he did. The problem is install was no charge, we get an invoice for 160.00 for install - they tell us for upgrade of 2 smoke detectors but it was not mentioned to us on sign off - do your family or business a favor buy anything other than Slomins. Called about invoice sorry we can't do anything!!! read more

BUYER BEWARE!!!! I inadvertently signed a 5 year contract with Slomins and did not read it. They raised the price on my monthly monitoring and I asked them if they could do anything to lower it and they said no I signed a 5 year contract. I said I want to cancel it and they said I would owe them 2,900.00 and if I sold my house I would owe the balance of the contract as well. Please read the contract because I am paying the price because I didn't. I would have never signed any contract for 5 years!!!! I could have gone elsewhere for a better price but I am stuck in this. read more

It has been 5 weeks since we've received an oil delivery- and 3 days since we've called Slomin's to get an oil delivery. We are now completely out of oil- customer service just tells us they will get to us when they can. Whe asked to speak to someone higher up than customer service, their response is no one higher up wants to hear from customers! We try to support local family owned businesses but no longer! read more

Have a contract with slomins and our fuel gauge is on empty. Had to shut down the furnace so running on empty tank doesn't damage it. Contacted them a week ago for a delivery because we low even though we have auto delivery contract. Then called the last three days and they said they would come on the 14th and we are not an emergency until it runs completely out which will damage our furnace. It is the 14th and still they are not here! read more

DO NOT ORDER HEATING OIL FROM SLOMIN'S. I ordered heating oil for the first and last time a week ago. I am beyond frustrated with the service I received from Slomin's. I placed a one-time heating oil delivery order over a week ago and never received it -- despite being repeatedly told that it was coming "today." I called four times and sent three emails. Each time, I was assured the delivery was scheduled and would arrive that day. For three days waited for my heating oil to arrive. No delivery. No follow-up. No accountability. No apology for the inconvenience or horrendous customer service. As a result, my home has been without heat for two full days. I have a six-month-old baby and two young children, and being left in that situation in the middle of this frigid winter is completely unacceptable. Delays can happen -- but misleading customers multiple times and failing to communicate honestly is inexcusable. This was my first experience with this company, and it will absolutely be my last. I strongly urge anyone considering using them to think twice. read more

Well, I've gotten no where by email, phone call or even Facebook messages!! Phone rep call went like this : I do have 2 charges on credit card for oil , he said no, there just one ! I said no, bank says there are 2, I said can you tell me when we might get oil, response was , no, I dont know . I asked for a supervisor, he responded no, we dont have supervisors, I responded with, I can tell you dont. Now at the end of the day. We have 2 charges to dispute on our card and no oil in our tank and not a single call from the company to straighten this mess out. This looks like a bad bad bad experience for someone trying to break into home heating oil delivery. I think you need to stick with home security. I'd need a dam good discount to ever even think of ordering here again and have expressed this on several sites like next door app and Facebook read more

Worst night mare on automatic delivery ran out of oil took 4 days to rectify worst customer service

Have a concern. 84 yr old calls 8:30 am No heat. Now 7:45pm no call no follow up. Unable to reach anyone. This following calls in recent weeks regarding proor service that had to be repeated. read more

I have a contract with them for monthly oil delivery. They totally skipped March so I've been calling to find out what's going on. First call I talked to a Kathaleen she said I will get oil in three or four days. That was the first week of April. no oil so I called again talked to a Nico he said I will get oil in October I said October are you kidding!? my tank is empty! He claims to have put in a request for oil. But he really didn't seem sure of that. What is going on?! read more

I have been a customer of Slomin's for the past 15 years and the service has always been a little weak but not bad enough to write a review or cancel until today. My equipment needs replacement because the keypad is sticking and we can't always activate the system. To get the service call we had to wait 3 weeks to replace the keypad. I could not get a specific time for the serve (come to expect that) but they said they will let me know the day of service. Today it the service day and I can't get a time. They have had me waiting since 8:00 AM and they may not be able to reach me until 6:00 PM. I was told the job may take several hours to complete. I told them I have plans this evening, which I told them when booking the service, and they can't tell me if they will be able to complete the work within my timeframe. They will not reschedule and I am told that if they can't complete the service today I can call back to reschedule tomorrow. They also informed me that the next service date will be mid February. read more

****Do not use Slomins!******* Slomins filled my tank in the spring after my boiler was shut off. They then came back in the fall the week after my contract expired, jacked up the price and delivered 50 more gallons to my tank which hasn't been used since they "filled" it last. I called them to cancel my service since they are being underhanded lying people. Apparently they canceled my auto pay so their fraudulent charge didn't go through. Then they added on late fees and sent a letter that it's being sent to their lawyers. Do not use SLOMIN read more

Terrible customer service . Rude manager in the collection dept. Very nasty and unprofessiona!

DO NOT USE THIS AWFUL COMPANY!!! I've been a Slomin's customer for 7 years, and until now, every delivery has been completed without issue. A scheduled oil delivery was not completed because the driver claimed they could not access the oil fill pipe -- despite the fact that nothing has changed at my property and no previous driver has ever had a problem locating or accessing it over the past decade. When I contacted customer service to resolve the issue, the experience was even worse. The representatives were unhelpful, dismissive, and failed to properly escalate the problem. There was no urgency, no ownership, and no effort to resolve what was clearly a service failure on Slomin's end. For a long-standing customer, this level of service is extremely disappointing. A company that promotes reliability should not fail to complete a routine delivery and then compound the issue with poor customer support. I will never use them again. read more

Slomins review Stay far away from these guys. I have never seen a company go downhill as quickly as Slomins. I'm not sure what happened to them - my guess is that it was either sold to a bad operator or inherited by inept kids, but they have swindled me six ways to Sunday. When I first signed with them, I knew it was a short term contract because we planned on major construction in a few months. the sales rep had told me I could buy the equipment and turn on/off the service at will by relocating the equipment. This seemed sensible, so I signed up. When it came time to put the service on hold, they told me that it wasn't possible and I'd have to continue paying their monthly fee with a 5 year commitment. I'd dealt with Slomins in the past with a very similar arrangement and had no problem. Clearly, I shouldn't have trusted the rep I was dealing with and read the whole contract in detail. When I told the 'customer service' rep that I'd like to speak to my account rep, they refused to provide his info or leave a message on my behalf (After looking back on my messages, I was able to contact him only into find out he left the company). I finally agreed to a 3 month suspension of service, only to receive an invoice the following month. Their support is more like a defensive line. They don't address what you tell them and just repeat themselves. Customer service is non existent. These guys won't be around much longer anyway, no one needs to pay a 'technician' to walk around their house putting up self stick sensors. There are some great off the shelf alarm systems that can be picked up online or at Best Buy. These systems are better and easier than dealing with Slomins and have excellent central station service. My advice - skip Slomins. read more

For such a big operation, you would think they would have their "ducks in a row" but they do not. Unfortunately, I had to deal with an inexperienced young technician that didn't repair a leaking oil filter on the first visit, which required a second visit from a much better tech to solve. Additionally, a crack in my tank was also initially detected, which then caused the need for a temporary tank and all of my freshly filled oil to be removed. I was told I would receive a quote/callback to discuss a tank replacement, which was rejected since I had informed them I decided to convert to GAS. Slomin's claims they do not have a record of me informing them that I was converting to gas.They claim on my record there is nothing stating I am converting to gas, when this was clearly conveyed to them..."selective or non-existent note-taking" on their part will always suit their narrative, not the customer. You have been warned. All I have to say is the transaction was SHADY as the tech just took my credit card and never provided a receipt or terms of service or explained anything about the temporary tank and I never signed or witnessed anything. Needless to say Slomin's completed subbed out the job, charged my card and then, days later, tried to charge me TAX to my Slomin's account because.... the tech never handled the transaction properly so Slomin's can price gouge. If that wasn't enough, after informing Slomin's I wanted the oil and temp tank removed since I was switching to gas after this horrible experience, and I didn't want get charged MORE for having the tank longer, they sent somone over to SPECIFICALLY FILL A TEMPORARY TANK THAT WAS 75% FULL IN THE MIDDLE OF THE SUMMER. Think about this.... is this the kind of business you want handling that smelly, messy expensive oil system you have or are maintaining? This experience was certainly more than enough to fully convince me to definitely DITCH SLOMINS and moreover... convert to Gas. Good luck! read more

What a horrible company.. 0 stars for Slomins - from customer service, to mechanic, to lack of care!! We are locked into a contract in queens- pay our bills on time every single time we get an oil delivery- we get automatic oil fills - the last time they delivered to us was January 16th, it is now almost March 4th- I have a brand new boiler - last night it went into lock down mode + we then realized it was because slomins did not deliver us oil. We called in an emergency as my house was 55 degrees and no hot water. They told us we had to be "scheduled - 3-5 days" but that they'll send out a service man tomorrow after 2 pm- he calls once arrived and said he was leaving because he could not find parking! Joke!! Came in with NO OIL and still NO DELIVERY!! Absolutely Upsurd!!!! DO NOT RECOMMEND AND WILL NOT BE GOING BACK INTO CONTRACT ONCE ITS UP read more

I have a Slomins security system. When one of the sensors stopped working, I replaced the battery, but the problem persisted. I called the company and was told that a technician visit would cost \$85. I responded that it was unfair to charge me for service when their monitoring equipment was faulty. They offered me an alternative: if I signed up for a one-year contract extension, there would be no charge. I agreed, with no change to the cost of my plan. Today, a technician came to my home and replaced the defective sensor. Yet just minutes later, I received a \$149 invoice from Slomins for a service they had told me would be free. Shame on Slomins for its deceptive practices. read more

completely scammed me not only did I pay a lot of money for this alarm system. I just recently moved took the alarm system with me as directed on their website. You can do a self install, which is also discussed with their one 800 number representative. I did this self install, and when I called to have the system tested, they said that they still send a technician out and would still have to charge me $119 I asked why would you tell me I can do a self install if I had to pay and send a technician out anyway? now I have to wait an additional two weeks because they have a lack of technicians and can't service their I am extremely disappointed in this company. I went with them because I that they were a good alarm company just to find I should've read all of the other scam. also, my house will now go un monitored, which I am paying for for the next two weeks read more

They promised guaranteed delivery February 24 when I placed order I called them and got the runner around saying that it was a cod delivery and that they weren't coming out on the 24th I was close to running out called another supplier had oil delivered on 26th slomin's showed up on the 28th and the charged my credit card for 150 gallon delivery but only delivered 55 gallons because that's what it took to fill after I got oil because I was under the impression that they didn't except the order stating guaranteed delivery of the 24th in there deceptive add don't do business with these crooked people read more

Ordered oil from them. They charge your credit card and give a date of delivery and then dont show. There is nobody to talk to fix problem. Basically robbery. Do not use them. read more

I am a Slomins customer and have an automatic delivery arrangement for home heating oil. On Monday morning (2/9/26), I called Slomins noting my oil tank well below 1/4 full. They said I would be prioritized and should be serviced within a day or two. On Wednesday afternoon (2/11/26) I called back and received lip service. On Thursday (2/12/26) I demanded to speak with a supervisor who assured me an oil delivery would be made no later than Saturday (2/14/26) - oil for Valentines Day; I'll take it! Alas, as of 6:15 pm today (2/14/26) no oil. I called again a short time ago, only to be told that if my tank runs dry, call for an expedited delivery. Thought I was doing that 5 days ago. I have lowered the thermostat over the past few days to conserve the little oil I have left and will start a fire tonight (how romantic). It shouldn't have to come down to this. Slomins could care less about customer service. read more

Slomin's - My oil gauge sitting just above emoty. - Security Systems Near Me - Hicksville, New York

Delivered 66 gallons in February not filling the tank an then never came back to fill it and now its empty and 45 degrees in my house, support doesn't care that we have a sick kid at home with SEVERE CHD and can't even give a time for delivery. I will be cancelling all my services with Slomins immediately. DO NOT TRUST THIS COMPANY TO DO A COMPETENT JOB. read more

the absolute worst. I've had them as my oil company for 17 years. the past year has been terrible. I have no heat and have been calling for 2 hours. they don't answer. I will be switching companies read more

The worst company to deal with. If you like to pay to be stressed then hire this company to handle your home oil needs. I had to beg numerous times last winter for oil saying we're almost out yet they refused to come. They even let us run dry one night. I was already stressed having my elderly parent at home with stage 4 cancer. I could not let him get cold yet they let me down. I'm now switching to gas heating as I couldn't stand their lack of customer service. Please heed my warning and don't use them! read more

Slomin's might just be the worst company in the Westchester/Hudson Valley area. First they make pretend they are a heating/oil company but only brand themselves as a security company. If they can't get my oil order straight, I would never trust them with managing my property or house. Order oil and they don't show up, don't order and they want to show up. Call them and you will usually get a call center of people who can't answer any questions nor can they assist with any questions or concerns. They say, I will have someone call you. I'm still waiting for 3 call backs that never happened. Do Not Use this company unless you want headaches and broken promises. read more

I should've given 0 rating to slomins! They are absolutely terrible oil company, I've been experiencing trouble for oil delivery and service in an emergency situation! Left with no oil and heat from yesterday and when I called them for emergency service, they said no one available now and there's no supervisor to contact! we are left with no heating in this freezing weather, they don't care. I called them multiple times yesterday and today and no one has arrived yet! It's freezing! absolutely ridiculous! read more

Worst oil company maybe you should stick to alarms just canceled served after about 10 + years was basically told I'm not an import enough customer since I didn't have their service plan taking my money else where to where I can get quality customer service. Needs to improve everything read more

DO NOT USE SLOMINS. They don't have enough service people to honor the 24 hour emergency service they say they do. Also check your contracts seems they are not covering what they used too before, total ripoff. They have 3rd world phone support also. read more

So apparently I'm being charged for a mechanic's visit because they can't fill my tank. The guy can fill 15 gallons just to "tide me over" until the delivery comes. Nothing like paying extra for what should be a free courtesy because they can't fulfill all their customer calls. You've got to love a good shakedown. But what can you do? They should have less customers so they would not have this problem. read more

I ordered oil from Slomins (2.14.26, via guest side since I don't have a contract with them). Issues started with the lack of communication about when the delivery would occur and NO WAY to find out aside from an unresponsive email. Finally they delivered the oil and left, I checked the tank to ensure everything was find and found a broken piece along with an oil stained rag left in the top part of the tank. Nobody followed up about breaking my equipment and leaving trash. I have followed up with their cod oil email since that is my only way to contact them (even if you call they will not help). I have received one call reiterating my emails and they said they would follow up but have not heard back since. 2+ months of trying to find out what happened and when they plan to fix it. If they are willing to do this to a potential contract customer, I can imagine how they treat their current customers. Lack of communication, disorganized organization, does not take responsibility is the best way to describe Slomins. read more