If you are lucky enough to become a new patient you will see why this is THE BEST Dental Practice…read moreon the south shore. Don't know what I did to deserve "Dr. Dave" and his staff but I am so lucky that my family has this guy to take care of our teeth! You guys and gals ROCK!

If I could give more than 5 stars, I would…read more I've been going to Dr. Bastien for years and have always been satisfied. Whether it's a routine cleaning & exam, getting a filling for a cavity, or providing the recommendations for taking better care of my teeth/mouth, they've always been courteous and professional and willing to answer any questions I had. The hygienists do a great job, and are always pleasant to work with. I had a cavity filled by Dr. Bastien several years ago, and while at another dentist's office (while I was traveling) the oral hygienist kept saying it was some of the best work she'd ever seen and that the filling was hardly even noticeable. At one point, I was experiencing a lot of pain in my molars, and getting constant headaches. After my X-ray, Dr. Bastien pointed out that my enamel appeared to be wearing down, which was usually caused by grinding your teeth while sleeping. He fitted a night guard for me, which got rid of the pain and headaches. Additionally, they are very helpful when it comes to dealing with insurance as they will push your provider to cover more costs if there's something you really need (in my case, it was the night guard). They got the out-of-pocket cost cut in half for me! All in all, I've always been happy with the work they do and would recommend it to anyone.

I have been seen twice here, and I just can't say it enough - they are wonderful ! I am terrified…read moreof the dentist, but at the first visit everyone was so gentle, so empathetic, explained everything and just made me feel so welcome ! The second visit was to start the treatment plan. I haven't been near a drill in a long time, and have had some really bad experiences before. But I felt so comfortable with their office I got myself in there. Debbie was so kind and made me feel comfortable, just like Santa did at my first visit. Dr. Pronczuk is very gentle and the Novocain was painless, and she actually numbed the teeth, something few dentists in the past had been able to do. The drilling was pain free ! I had a really broken tooth, and it looks like a perfect tooth now ! From Dr. Pronczuk to the secretary, everyone is exceptional. Thank you Santa, Debbie and Dr. Pronczuk ! I wholeheartedly recommend this practice !!!

Dr Pronczuk is a wonderful patient and kind dentist as for her staff they are excellent as well…read moresame patients and kindness for those of us who are a bit chicken . Thank you for your great care . Jane McMahon

I LOVE going here!!! The staff is absolutely wonderful as are the practitioners! I wont go…read moreanywhere else!!!!

Very kind and caring individuals that gave me comfort by being compassionate and supportive.read more

We were forced to leave the practice due to how Dr. Butts office was run. They overreached all the…read moretime. To make matters worse, the waiting room was tiny and always overcrowded. We were forced to go to another orthodontist and have Dr. Butts braces were removed and finished the job with another dentist, which was a pretty desperate move. There were other issues, that I don't have the time to get into but the practice is pretty sketchy. He changes names, closes businesses, opens them again. He even reached out to me asking me to take my review down.

This office Is run very poorly. The doctor took my scan for two seconds then for 30 minutes he had…read moreme waiting in the scanning room. I was all set up for the x-ray and was waiting to be seated to take the picture next. Someone walked in and he acted like I wasn't even there.He then took my pictures with the receptionist after 20 minutes he was rude to both of us. Then he demanded money. When he didn't even do much. Don't go here it's uncomfortable and treatment is bad . I had to call someone. He doesn't care about all this patience's this is not just Orthodontics It's a dentist office too.

investigation for over charging, not disclosing less costly and effected solutions…read more Charged for services not needed, held information until we had zero options. Asked questions then was discontinued as clients! Many other DDS around that don't treat you poorly.. Update, research proven fruitful, 3 out of pocket charges that we paid while our insurance said they covered 100%? We are filing 2 flames w our advocates. This shouldn't happen

The staff is friendly and informative. Very thorough and meticulous. However, although my insurance…read morestates cleanings and annual exams are 100% covered it is not the case with this office. I was appalled to receive a bill for the difference the insurance would not cover (balance billing) It is disappointing that profit is chosen over patient care. I would have been a life long patient as I was very pleased with the care. Unfortunately, I cannot in good conscience continue supporting this business when such practices are employed to squeeze every cent possible out of people.

I am writing to formally complain about a deeply troubling experience during my mother's…read moreappointment today. My mother is 85 years old, handicapped, and has significant difficulty walking even with a walker. She was scheduled for a denture adjustment appointment at 12:50 PM. At approximately 11:00 AM, I received both a text message and a phone call from your office instructing me to bring my mother through the back entrance so she would not have to walk a long distance. When we arrived, the back door was locked. There was no bell, no signage, and no way to alert staff. It was extremely cold and windy. I attempted to call the main office line multiple times, but no one answered. We waited outside for over five minutes, during which time I could not safely leave my mother standing, as she was at risk of falling. Eventually, a staff member named Melissa opened the door while taking out the trash. She refused to let us enter and repeatedly told us to go to the front entrance, stating that staff "do not work in the back." I calmly and respectfully explained multiple times that your front desk had specifically instructed us to use the back entrance and showed her the text message confirming this. Despite this, she refused to assist us, refused to contact the front desk, and continued questioning me in a confrontational manner rather than helping an elderly disabled patient out of the cold. After several minutes of unnecessary argument, I stated I would take my mother back to the car and go to the front desk myself. Only then did Melissa say my mother could come inside and sit in the waiting area. Shortly afterward, another staff member, Holly, became involved. Instead of addressing the situation or acknowledging the failure in handling a disabled patient, she immediately defended Melissa. At no point did either staff member acknowledge that my mother's safety and comfort should have been the priority. This situation reflects a serious failure in basic customer service, communication, and care for elderly and handicapped patients. At minimum, my mother should have been immediately allowed inside and seated while staff clarified any internal confusion. I expect better treatment for vulnerable patients and hope this matter is taken seriously, and not question patients like some legal experts! I AM TOTALLY SHOCKED THAT I GOT A LETTER FROM CHRISTINE THE OFFICE MANAGER THAT THEY WILL NOT BE PROVIDING SERVICES TO ME ANYMORE, EVEN THOUGH THEY MISTREATED ME AND MY HANDICAP MOTHER, ABSOLUTELY UNBELIEVABLE! GREAT CUSTOMER SERVICE, BY NOT ADMITTING THEIR FAULT!

I have written a review for Lux Smile before and need to do it again because I just had another…read morewonderful experience there. I had cracked a tooth and knew I would need a new crown. Got an appointment in no time and Dr.Sarah and her assistant Jackie began their magic! Believe it or not I went in at 9:40AM and walked out a few hours later with my crown all done and feeling perfect! I am so impressed with this dental office. Dr.Will has put together an outstanding group of very bright, great people! Everyone is so kind and so happy when you arrive. You'll feel right at home in a minute. BIG THANK TO YOU ALL!

We've been patients of Dr Di for years. Pleasant staff, office, plus they play Disney music so what…read moreisn't there to like. In all honesty and seriousness though, never had a bad experience here and that's saying something for a dentist. No complaints.

Dr. D is awesome. went in with a cracked tooth, 1st thing he did was adjusted my bite. No dentist…read morehas ever done that for me. turns out i need a root canal. he took x-rays, super friendly place. Got me in last minute appointment as new patient.

Had to change dentist as my former dentist moved away. The new dentist taking over the practice no…read morelonger took my insurance. Bastien came highly recommended. Everything was pleasant and professional from start to finish. So glad we found this practice!!!

As someone who has a fear of dentist I can't express how wonderful this practice is. They took the…read moretime to address all my fears and made sure throughout the visit I was doing ok. The office is impeccable

Dr Butts was my child's orthodontist. The office was run so poorly. Everyone was booked for the…read morehour after school let out which led to horrible overcrowding in a very tiny waiting room. It was not uncommon to wait over an hour. We were forced to go to a different practice because the overcrowding, long waits and lack of professionalism by him and staff became untolerable. The biggest offense was calls not being returned Do you know how hard that is to move practices? All the braces had to be removed and reapplied. All the money we paid we had to pay a second time. That's how strong we felt about our experience. So, I recommend that you pass by this office and find a new orthodontist.

From the owner: When you visit My SMILE, we'll work to earn your trust by considering you, the whole person, not…read morejust your teeth. We'll spend time talking to you about your questions and concerns as we complete your comprehensive dental exam. It includes an oral cancer screening, to make sure you have optimal oral health, and a periodontal assessment for gum disease. After your exam, we'll discuss the results and any treatment options if necessary, by making sure you are well informed about your dental health concerns and ALL your questions are fully answered. We know general and preventive dentistry is the foundation of good oral health. When you come to us for your checkups, cleanings, and exams, we'll carefully examine your entire mouth for any possible problems. Once we've completed your exam, we'll provide you with customized dental health education, oral hygiene instruction, and tips so you can maintain your dental health and avoid any possible future pain and expense.

Doctor Melevsky is very good. Jess is a wonderful hygienist too. i stopped going here because in…read moretheir attempt to keep time slots filled, the admin staff felt free to keep switching my appointments around multiple times. After years of exerting energy to placate them, it became too much. Couldn't make hard plans without interruptions. If you allow for text updates; be prepared for appointment changes.

Mark is a great Dentist. The office is so clean and the staff are very friendly. He has the…read morelatest technology and explains everything.