I recently hosted my daughter's birthday party at Slime Time 2, and it was hands-down one of the worst experiences I have ever had with any event venue. From the moment we walked in, the owner greeted us with an extremely negative, rude attitude--as if our presence was an inconvenience rather than a paid reservation. He acted like he was doing us a favor by letting us use the space, and his dismissive behavior toward my guests set an awful tone for the entire event. He even walked around counting heads in a way that made everyone uncomfortable.
What made matters worse was the complete lack of transparency about additional charges. We were **never** told--verbally or in writing--that there would be a $75 fee if the party did not clear out immediately at the end of the scheduled time. At the end of the evening, they claimed they made "two calls" for the end of the party, but I never heard them. Instead of explaining or offering any accommodation, the owner was rude, confrontational, and flat-out disrespectful. His exact attitude was: *"It's my place, I can do what I want."* That alone tells you everything about the customer service here.
The issues didn't stop there.
* The pizza, which we were told would be double-cut, was **not**, and it was served **cold**.
* The attendants did **not** assist late-arriving guests; I had to repeatedly ask for help.
* Overall service was unprofessional, inattentive, and dismissive.
* The atmosphere they created made us feel like we were just another number, not valued customers who had paid for a special day.
I left this venue upset, disappointed, and honestly shocked at how poorly we were treated. I would **not** recommend Slime Time 2 to anyone--especially not for a child's birthday party. The center Valley location in particular was a complete letdown in every way. Terrible customer service, poor communication, and an owner who seems to care more about exerting control than providing a positive experience.
Save yourself the frustration. Do **not** book here. read more
