We had a tour with Dana which went great. She shared all the venue packages that were available, and confirmed that the package we said we wanted was one of the most popular ones.
Leaving the venue that day we were in love with the facility - she wrote down the date we wanted, confirmed it was available and said she'd put a soft hold on it for us until we were sent the proposal.
After that everything went DOWNHILL. We confirmed we wanted to move forward and it took over a month to receive a proposal from them after multiple follow ups. When the proposal had finally been sent, it had the wrong package included. They told us the package we chose (which was the least expensive one offered) was no longer available, and the next available one was an extra $6,000.
After going back and forth with the owner about how we were told one thing - which was in writing - and now not being offered that and not being happy about the price difference, they agreed to "work with us" on a new proposal since it was a mistake on their end.
After more time, they finally got back to us with an updated proposal that included the original package price that we wanted BUT included a paragraph of additional fees that were not included on the previous proposal. The price point, after the fees, was almost identical to the first proposal she sent us to begin with. After she sent us the second proposal we have not heard from them since. She has not reached out, followed up, or checked in with us.
They have a horrible way of doing business, and made this experience terrible for us. As if planning a wedding isn't stressful enough, they got our hearts set on a venue that was falsely introduced to us. Their lack of communication, empty promises, and clearly putting dollar signs over customers is shocking to me. It feels as if they lied to get us through the door and fall in love, and then completely changed their minds to get more money out of us. read more