Definitely NEGATIVE STARS! I placed 3 so that EVERYONE can see this and hopefully not make the same mistake I did!!
The slick rock journey......
4/25/25 signed up tanned which was good and tried a hydro bed it was the only thing available.
4/26/25 south hill no massage chair or beds no hydro
4/28/25 infrared sauna breaker not working
North
4/29/25 water room in the valley level up services not explained drive 25 min to location to be told it's $35 I canceled. Why did the scheduler not say something when booking over phone?
Called customer services. There were no refund possibilities and this is my first week of signing up, disappointed with not being able to use part of my package and no options to downgrade before the next billing cycle or any refund of that current package. I let them know that that was OK I will properly cancel, leave my review and depart.I go back to Palm Beach tanning I've been with them for years and never had any issues. I tried to give slick rock tanning a try because it seemed they had so many other services l. The guy tried to bribe me to stay they said to just downgrade next month to tanning and they would give me two free spa services. This made me laugh because it is their spa services that are not working, I kindly said I would consider however I will be canceling. I will continue to attempt to use the services until I cancel because when you sign up, you are locked in for two months.
5/3/25 back at south hill location trying to get into a massage bed on my lunch(I work Nextdoor). I get a 30 min lunch. The massage bed is 15 min sessions. I stood there waiting to get helped for over 15 min. No one asked if I had an appointment, said hello, much less look at me. They stare at the computer screens even with no one in front of them. Again not able to use services. Super frustrating I came here and not palm beach tan just for the massage beds next door to my job. Today I'm asking to cancel! Absolutely biggest waste of my money! $200 for what? Sariah the girl that works at the south hill location was less than pleasant and told me I should have booked an appointment. Would it have mattered if not even spoke to when walking into the building and being ignored? I could see her breathing so heavy after I asked that question. She was upset I was canceling did not want to give me her name. Awful costumer service! I advise you to go to PALM BEACH TAN!!! I will be disputing this $200 with my bank! read more