I'm not buying a mattress just yet, but dropped in the other day to check some out. Marcos was…read moresuper nice and helpful and answered a a lot of questions! Will look for him when I'm ready! Also, they have a very large selection at this location!

Carlos was helpful and informative, he went out of his way to assist me with our recliner and bed…read morepurchase. The store was clean and tidy. I tried a few different mattress upstairs and down, all super comfy and clean. Delivery was next day and they were super great, professional, respectful, and quick. They set up our bed and recliner perfectly. We love the selection and are happy with our Beautyrest and our new recliner, so comfy! Thank you Mancini, we're grateful for your business!

After our tuft and needle died after just a couple of years, Mattress firm was our next stop, and…read moreI learned two important things.- never buy a mattress you haven't tested, and If you go to a mattress store and you like something, you get a huge discount if you go back online and buy it there. I wouldn't have done that except the salesperson we dealt with at Geary St was so pushy and unhelpful that although we liked one of the mattresses, I'm pissy that way. I didn't want to give him the satisfaction of a commission. He seemed to not know much, which was surprising, as my experience of mattress stores is even the newest employee can at least give you the rundown of what the mattress is known for, what it's made of, etc. But he couldn't answer any of our questions about what we needed, and so we bought the mattress online. To be honest, it was a great deal. It was a hybrid memory foam mattress, which we never tried before. We then learned our second most important lesson. We are not cut out for a hybrid mattress. After of a couple of months, it was like lying on foam on top of a bed of rocks. But mattress firm like all the other chains has a pretty generous return policy. You have four months to return it and we took it. We then tried the Mission Bay store, and explained we were there for what they call " comfort exchange" and the more junior salesperson let us know that if the exchange didn't work, we were welcome to do even another one until we were satisfied. Mark that in your mind for later. After a lot of discussion and testing. many many mattresses, we were sold on a different hybrid mattress, with more foam, denser foam, and more coils, which we were told would make a huge difference. In the meantime, our main salesperson started randomly talking about great Trump was, how his business acumen was 2nd to none. That should've given us pause, as it turned out.. We pressed on. You might be able to guess what happened from here. Indeed, the second hybrid worked about the same as the first. After just a month, it was hard as a rock underneath the bouncy foam. When I went to do some more research, I read our paperwork more carefully - and saw that we were only entitled to one exchange, not a number of them. This is where Andreas, the manager of Van Ness and Mission Bay stores, comes in. . We had a number of email exchanges, and he invited us to come down to Van Ness. We then discussed at length about what bed might work best for us, what the problems had been with hybrids, and what we've been told at the Mission Bay store. He reiterated that no, you just get one exchange, and that's it, but he was willing to work with us. We tried almost every mattress in the store that was either memory foam or a standard mattress. And none of them seemed great. Being the salesperson that he is -super not pushy but super able to get you to buy what he would like to sell you-he showed us the cheapest tempurpedic, which we fell in love with. It was the mattress of our dreams, and I remembered having been in a showroom a few years ago and loving their mattresses. But they were way way out of our price range. Andreas explained that the newer inexpensive ones were better than they had been and was able to tell us why. I know mattress firm now owns them, and maybe we will regret this purchase, but I took him at his word that this would be a good choice for us. He then had his salesperson, Debra, check the outlet for returns better price. Although Andreas assured us they were all sanitized, erc. we didn't want to buy used. (but if you are willing, that is one way to get a good deal on tempurpedic, through the outlet store which also sells prior discontinued models.) So we bought a Tempur-Pedic adapt 2 .0 medium, for more than we wanted to spend, but not so much that we can't pay rent or buy food. We're well aware that even with them owning tempurpedic, they never give you a deal, as that's been true forever. .Andreas was kind enough to waive the restocking fee - I say kind in that he didn't have to do anything for us. We were asking for a second exchange, which by agreement, we were NOT entitled to, and a lot of companies might've disavowed what the salesperson told us, and penalize us for believing them.. So if you are mattress shopping and you don't want to go bed in a box, go down to the Van Ness store and ask for Andreas or Debra. They are both extremely knowledgeable about their mattresses - if they suggest something to you that's out of your price point, it's because they think it is what will work for you. I felt like I got a chance to explain all the things that had been wrong with our prior mattresses and find a solution that would work. Of course there's upselling involved in any sales experience, but this one felt authentic and helpful. So if you are shopping, get yourself down to Van Ness and find the mattress of your dreams. Tell Andreas Roberta sent you.

Great selection of mattresses here. Jason was an extremely…read morehelpful and knowledgeable employee! Very friendly and explained the good deals that were available in the store! A very enjoyable experience overall. TY JASON!

I came here on Sunday so I could try some of the bed mattress. I was greeted by the store manager,…read moreIra. I also had ChatGPT helpful advice based in my needs. The store happened to have President's Day-sale so I got a discount on the mattress but I also got the mattress cover and they offered a free king pillow and I bought another one. So it became a wash in the end. The store offers a 365 days trial as well so you can return it if it doesn't work out. The mattress was delivered yesterday and they took the old mattress away.

Well, I broke my elbow, BUT it was holiday time, and one extra guest was spending a few nights AND…read moreit was Tuesday AND I needed a new twin bed by Saturday! I couldn't visit a showroom or test a bed (broken elbow). My overnight guest is odor sensitive, so I had no time for off-gassing (as sometimes new beds stink!) I went through the obvious options - Amazon, Costco, Macy's, etc., but the time crunch and the need for fast delivery and set up PLUS I knew I needed advice from a sales representative in picking out the right bed (sight unseen)! I had a good experience with Mancini's years ago and decided to give the Potrero Hill location a call. I was lucky enough to get Gray Hveem on the phone that day, and I immediately could sense that I was communicating with the professional who would help me. We went over what I needed-a platform frame and a good quality, medium firm twin mattress that didn't stink and would serve as a small extra sleeping space in my attic bedroom. Gray gave me so much detail and a good price- threw in a few little perks, confirmed it would be delivered on Saturday -and we made a deal. I ended up buying the green avocado hybrid. The mattress WAS delivered on Saturday, and set up just as promised, and it was the perfect most comfortable bed for my guest. My challenging situation was solved by my interaction with the professional Gray Hveem working at Mancini's Sleep World Potrero Hill!

Saatva I came into a…read morelittle bit of money and because of my health, I decided to invest in a top-of-the-line mattress. The SAATVA company I heard of while watching the Olympics. A company that has a very strict lifetime warranty policy. So I decided since If I was investing so much money I would read their lifetime warranty and what stipulations they had to any problems I might come across. When reading the lifetime warranty, it said the bed frame slats had to be no more than 4 inches apart. Your foundation or bunky board had to cover the bedframe perfectly. All these were stipulations if I had a problem with my mattress they could argue against not giving me a new mattress because I did not follow the conditions of the lifetime warranty. Since Amazon's Bunky board ($90 INVESTMENT) did not fully cover my queen size bedframe. I bought SAATVA foundation and bedframe ($500 INVESTMENT). Another issue I had was white glove delivery. I wanted that. I'm paying almost $3000. You're telling me I'm getting top of the line customer service with a white glove delivery. That's exactly what I want. It's part of paying top dollar getting those special perks. Well, that didn't happen. I received a message from Saatva that my mattress was now being CONSTRUCTED, MADE TO ORDER AS PROMISED. That didn't happen on my receipt it says my mattress is "ON HAND". I received a message from Justo Blanket Wrap Delivery Services Inc leaving me a voicemail. They had my name, obviously my telephone number, but I could not understand the message as it was interpreted as broken English, but since they had my name and telephone number, I decide to call to find out who they were. Apparently, they are my mattress company, I never would've guessed from the name of the company. When I called you think they would've identified themselves....Hello this is JUSTO...we are with the Saatva mattresses company the ones who made your mattress and we'd like to deliver your mattress...nope apparently they had said it in an email that I had not yet read, but they were very unprofessional. Getting upset with me questioning why they were calling me. They kind of had the attitude oh if you don't want your mattress, then we won't deliver it... But I decide to let it go have them deliver my mattress and give them a chance to rectify the beginning of our professional relationship. when they came to deliver my mattress, there was no white gloves. I received a two hour window, 7:30AM-9:30AM but was told they would let me know when they were 30 minutes away. There was no...We'll be there in 30 minutes. At 7:30AM there was no heads up. It's was...We're around the corner. Still I was that's OK. I just want my mattress. I'm happy to get my mattress. They arrive at my door. No white gloves. I pay almost $3000 and I am promised WHITE GLOVE DELIVERY but that didn't happen. I was promised my mattress was made to order even received a message stating we are now assembling your mattress, but that didn't happen. Apparently, it was stored in a factory, made for someone else, but not as promised, not made for me, not made to order. I pay almost $500 extra for a new foundation and bedframe because of the lifetime warranty stipulations and I get a mattress that hangs over their own foundation? I could've used the bedframe I had and bought a foundation from Amazon for less than $90 instead of paying almost $500 for their foundation and bedframe. The mattress has frayed stitching, does not fit their own foundation, has a metal bump near a middle seam on the end of the mattress, might I add, the bump is facing the wall, the head of the mattress so I would not have seen it had I not inspected the mattress. Also, the mattress is not even the seams have dips, the mattress looks dirty. The mattress tag cannot be removed as it is double stitched onto the mattress itself, not just stitched in the seam of the mattress.

I'm writing my review perhaps a bit prematurely as I haven't even gotten my mattress yet, but I…read morewant to weigh in on what a great experience I've had thus far. I am surprised my current mattress is dying despite being only 6 years old. They used to last much longer but these days, not so much I guess. I had known about Saatva for some time as they are rated some of the best mattresses out there. Chat GPT narrowed in pretty quickly on one. I decided to visit the SF showroom and I would say if you live anywhere near one you absolutely must visit to try out the different mattresses. The one Chat steered me towards was a quick "no" by both of us. We fairly quickly narrowed it down to 2. Went home and did more research and the next day (today) returned to re visit them and made the deal. I ended up getting over $800 off with the spring sale, a referral from a current mattress owner and signing up for their marketing e mails. I got the Zenhaven latex, which was a surprise even for me but it is the most durable mattress in the store and it felt great, so why not? I was tempted by the motorized frames but didn't go for it. What makes Saatva such a great company is you can return your mattress for another one, add a frame later if you want (those are non returnable, just FYI), etc. The company nails great customer service. Every staff member in the store was super friendly and helpful but Jenny Spitz spent at least 2.5 hours with us answering every question expertly, discussing the options, pros and cons and doing everything to make sure we are happy. They are non commissioned so that is a little surprising but whatever they're doing works because it's way better than a high pressure sales person following you around steering you towards the most expensive mattress. I haven't slept on the new mattress yet but I'm confident I will love it and I know if I don't they will make it right, so that is total peace of mind. I love the company and it would take something catastrophic to change my opinion on that which I don't expect. Unless something changes this review stands as a solid 5 star. Again - do not buy one sight unseen. Be sure to go into the immaculate showroom first - you won't regret it.

I am so happy with the bed I bought from Aladdin mattress! Anas was helpful from beginning to end…read moreand made sure the bed was delivered / placed to my liking. I was concerned at first thinking it was used but it is indeed new. I am shocked because I bought the same bed purple 3 in a queen 5 or 6 yrs ago for $2.1k and to be able to have the same bed in a king for $1.1k completely new made me extremely happy! Sure there is no warranty from purple but they given you a 30 day guarantee and I know this mattress will last the test of time just like my queen did!! I will definitely be buying from Aladdin rugs and mattresses again!!

I am so very ashamed of this late review for the extraordinary service and kindness I received at…read moreAladdin Rugs & Mattresses by the owner Albert (and I believe his son?)--along with the excellent, natural, wool rug I purchased! I had moved to my new apartment and was in need of a living room rug. Unfortunately, shopping for one online had been a nightmare. The synthetic rugs I ordered would arrive smelling of strong chemicals, and/or be greasy with whatever substance they sprayed on it. The natural rugs I ordered online, would be too scratchy and also odd smelling, the fibers too long and easily caught by my cat's claws. What I really needed, was to be able to see and touch the rugs in person. Therefore, I was so grateful to having come across Aladdin Rugs & Mattresses. I knew immediately that I would be walking away with a rug that day. Albert was extremely kind, patient, and professional in answering all my questions and allowing me to examine the rugs in different lightening, all without any pressure to purchase. It was an exemplary level of customer service I felt has been forgotten by so many other businesses, but was alive and well here. The rugs were extremely affordable and the quality of the rugs were fantastic. In the end, they helped wrap up my rug nicely for me to take on the bus to my new apartment. I've now had the rug for awhile and it beautifies my 1900s apartment space. If I only had more rooms to require rugs, I would absolutely come back again!!

I highly recommend this Geary Street location. From start to finish, the experience was seamless,…read morewelcoming, and genuinely enjoyable. Fidel and Chesiree greeted us right away and made the entire process both informative and fun. Their knowledge of the different mattress options was impressive, and they patiently answered every question we had without ever making us feel pressured. What stood out most was how thoughtful and customer-focused they were. They understood that purchasing a mattress is a major investment and gave us the time and space to make the right decision. When we returned the next day to complete our purchase, they both remembered us by name and made us feel truly valued as customers. They also respected our time and made sure we were helped promptly, which we really appreciated. Overall, it was an exceptional and fun customer service experience, and I would absolutely recommend this store to anyone shopping for a new mattress.

Ira was absolutely fantastic at helping me choose a mattress -- very helpful, and spent extra time…read moreto show me the differences between all of them and make a great recommendation for my needs. When there was a mixup with delivery, Fidel even when busy with his work helped me sort it out and get my mattress delivered the next day. I love my mattress and I love Mancini's, highly recommend for anyone looking for a first-class mattress from first-class people :)

It was time for a new mattress. The staff were great, it's a family owned business. They were very…read morepatient with us trying every mattress. Found the perfect one. They're also do delivery and will take the old mattress out, so it was convenient and easy.

We purchased our mattress here 7 years ago and never rotated it (like dummies). I have been…read moresleeping with my hips halfway to the ground and have been waking up with back pain every morning. We returned to see John and his son Brandon on a Sunday afternoon. He showed us exactly what was similar to our last bed and had great prices. Painless and quick with delivery upcoming. We will need new furniture soon and will be returning as well.

Recently moved and was looking around for new mattresses for myself and my mother. Pamela was very…read morehelpful and knowledgeable in all types of mattresses. She was able to help find my mother a mattress that didn't break the bank from an outlet store and my mom is happy with her purchase. We came back when we were ready to purchase and Antonio made sure Pamela got the recognition from helping us and we got a prompt delivery a few days later. My mother is happy with her Sealy Norman - Medium Firm mattress! Thanks Pamela and Antonio!

Do not go here. They just want your money. If you have any issues with your order, you won't be…read moreable to reach anyone. 1) They offered 10% discount, which seems good until you realize their site is offering 15% off everything. Check if your brand is included but I just in general hate the fact that I even have to ask for a discount. 2) They will offer to take your old mattress away, which sounds great but in CA, ITS LAW. They HAVE to take the old mattress away. 3) Once home, we found out that the shipping window they provided didn't work with my building's so we tried to get it rescheduled. No can do - no one, literally NO ONE, picks up the phone. We've tried all phone numbers and at all hours. We now have to drive back to talk to someone in person = costing us money. 4) I had a general question about the mattress but again, never got it answered because no one has yet to pick up phone calls. I ended up googling it and finding a Reddit thread that answered it. 5) This store is super dirty. Everything looks brown and yellow. It was also incredibly dusty, which triggered my allergies. I haven't had that happen in years. 6) They ask everyone to take off their shoes and jackets to get the real effect of sleeping on a mattress. Sir, what would be real is if you weren't hovering around me watching me "sleep", but here we are. 7) They only have high end, very expensive models of brands. Not a great selection at all. Mattress Firm Mission Bay validates why online shopping is the way to go, even for things like mattresses. I rather risk getting a terrible mattress online than deal with anyone here. The fact that I have to DRIVE here to get answers to existing orders is enough to make me cancel my order and just order direct from the brand itself.

I'm a returning customer, and this review is long overdue. Over the years, I've lived in the South…read moreBay and San Francisco, but I always come back here whenever I need a new mattress or frame. Excellent customer service is a big deal for me, and this place consistently delivers. I usually look for Al, who has always been fantastic, but on my recent visit, Essa (I hope I'm getting his name right but he's the SWE grad) assisted me. Just like Al, Essa was incredibly patient, helpful, and resourceful. I tend to take my time making decisions and ask a lot of questions, but Essa handled it with ease. He answered all my questions thoroughly and made me feel supported without any pressure. He was very clear on costs and strived to find the best solution for me. Even while managing other customers, he ensured I had the space and attention I needed. The team here sets the bar for exceptional service, no creepy car salesman feel that I get from other places. I'll definitely keep recommending them and coming back!

Their mattresses are garbage. My mattress that I picked out was on a beautiful bed and was very…read moredeceiving to the actual mattress that I received. They showed up at my door. My mattress was suctioned out so it was all squished and when they opened it, it was flimsy. If you stood the mattress up, it would collapse. I spent the first two hours sleeping and waking up in tears. The mattress is awful. I called them to immediately pick up the mattress. But they insisted I had to wait 30 days. They would not pick it up one day sooner?? If the customer wants to return the mattress on day 1 that's not gonna change on day 30. I On top of that I sign a contract that they will charge you $250 to take the mattress back. Mind you Vivian only highlights on the contract, a $99.95 processing fee and then she highlights $49.95 Service charge. I find that deceiving. That's where they make their money they get $250 for returns after they sell you a mattress that is garbage.. The lady who sold me the mattress, Vivian didn't know anything about the mattresses. Acted like she had no interest in finding me a mattress after me telling her I'm a cancer survivor and I suffer severely from the cancer treatment even though they're over and I needed a very comfortable mattress. She sold me a piece of garbage. The gentleman who is also in the store he's just an answering machine. He's of no help if you have a problem. Also not once did they mention to me that they were collecting backpacks for back to school so I could donate. I would avoid this store if at all possible. You find better mattresses on Amazon.

Saleh and his team are great! Even though the mattress I wanted was not available, they kept in…read moretouch with me and offered a great deal on said mattress. Delivery was clean and efficient, and had no issues. I recommend this team if you ever need a mattress in a time crunch.

Great customer service and really good pricing. I had an amazing experience with themread more