My husband and I went into the Yakima Mattress Firm looking for a new mattress for my elderly dad…read moreand had the fortune of working with Aileen there. She was a breath of fresh air with her customer service and obvious love for her job. She went above and beyond getting us information for a 'not to popular' size bed and explained different options and discounts. We were going to shop around different places and decided to just shop there because of her. Unfortunately, it was determined later that evening that my father did not even really need a new bed and just wanted to see what was out there, so no sale. Thank you, Aileen, for being such a big help and for your enthusiasm and sweet disposition.

Went in here on labor day as a last resort to get my sister a new bed set. Not only did Zack get…read moreher the set she really wanted he got it at @ 400.00 under competition. He not only made experience a great time he made it a seamless and quick transaction. Thank you Zack

Best experience shopping. Jose is the man. He is very knowledgeable and helpful without being…read morepushy. We will definitely shop there again.

Amazing customer service and selection. Glen was a great salesman, knowledgeable but not pushy. My…read morehusband and I decided to get a better bed due to back problems and Glen showed us a few different beds. We decided to go with a great Tempurpedic with their adjustable base and a mattress protector to protect our bed after laying on quite a few different ones. The delivery guys just left after setting it up for us at no charge. They were thorough, quick and professional. Very pleased with our purchase.

We went there today to look at couches. We were met by a salesman that was very condescending and…read moreunprofessional. I didn't get his name but he was probably early 60s short hair and sort of thin. I explained the couch that I was looking for and he said that I should " change my expectations". He showed us a theater couch that we explained to him was way too big for our area. My wife sat down and she could not touch the floor even though she is 5' 7". He said "no need to touch the floor just recline!". When we saw that he did not have what we liked and went to leave. He said good luck with whatever you're looking for. He was very rude and unprofessional.

I have purchased a lot of products from Walkers over the course of several years. Every single time…read moreI have to call a couple weeks after my purchase to find out the item(s) have been just sitting there ready for me to pick up. Last time I even told the sales guy this has been my experience and he assured me I would get a call as soon as they arrive. Should be the easiest part of the business come on guys figure it out.

Worst customer service ever. The piece I purchased has mites and within 2 days of me taking it home…read morethey would not help. DO NOT shop here. Save yourself the headache.

Purchased a Flexsteel power leather loveseat recliner, and only after 2 years, the power no longer…read moreworks. Mike A has attempted to contact Flexsteel and unfortunately after over a month of attempts to repair the sofa, it is still non-functional. The sofa was over $4K and we were still charged $ 350 for a service call, that didn't bring a successful conclusion. We have gone to another furniture store for our furniture needs. Perhaps, Meredith needs to re-evaluate their customer service.

Quality of product is quite good. We have spent thousands of dollars on home furniture, outdoor…read morefurniture, and mattresses from this location. However, the service and delivery options are pathetic. We've had to wait for months for product with total payment made. Once we discover that our order is finally in-store, the delivery options are minuscule and we had to argue our way into getting delivery. We had to call them to find out our order had arrived to their store. One recent situation included rather unbending by the company in delivering a dresser we had waited to have delivered for over seven months. Furniture Row wouldn't give us a delivery time outside of several medical appointments we had on the day they set. We had to wait five more days when we were going to be home all day to accommodate THEIR delivery schedule. They were argumentative on the phone about the situation. Sadly, we are finished doing business with them. Our business now goes to Fitterer's in Ellensburg!

Who knew the power of Yelp?!!! I now have the second bar stool at home. Thank you Jennifer for…read moretaking the time to help me and do what the employees at the store were unwilling or unable to do for a customer.

If you're looking for something in stock make sure you come visit Furniture Max & Mattresses for…read morethe best selection!

I purchased a large wall clock maybe 15 years ago at K & K Custom Furniture. Very friendly service…read moreand the clock lasted many years! Then it stopped working, after all those years. I decided to check out K & K as they have a wide selection of large wall clocks. Melva, the manager, suggested purchasing just a mechanism to make my existing clock work again. She called the company to arrange this, kept me informed of the process through regular calls, and they installed the new mechanism free of charge at their office. They kept the clock a couple days to make sure it would continue to work, and it worked like a charm. Charged only for the mechanism & shipping, about $30. Excellent service, they went above & beyond! Thank you, Melva and your team!

We are so delighted with the craftsmanship of K and K Custom Furniture. A few years ago we asked to…read morehave cabinets made for our family room and they turned out beautiful! Just this past month we went back and asked Jose to not only make additional cabinets for us, but match them to our kitchen cabinets. It was a great experience! Most people would have been worried that the match could not be done, but it ended up perfect. No one would ever know that they had been created at different times and by different companies. Jose also suggested the beautiful addition of handles on the cabinets. It looks spectacular! Thank you Jose and his incredible team of Justice and Daniel!