Bought this very expensive bed in 2023. Mattress deflates both sides 2026. They charge $200 for tech to come out and blow up our mattress. Tech tells us the pump motor is broken and we have a prorated warranty. Pump motor replacement $900 and we are responsible for over $300. Pump motor is what controls your firmness "sleep number" blows up your mattress like a balloon. We made a mistake purchasing this bed, so buyer beware. read more

I just had a fantastic customer experience this evening at this Sleep Number location. Rachel gave us a masterclass in sales. Right from the start, she was genuine, helpful, courteous, friendly, and not pushy at all. That's the type of service where you end up buying a lot which is what we did. The overall system they have where you try the bed, get your score, look at the pressure points etc., was all very nicely designed and implemented. Now, we have a 10-day wait for the bed. Let's see what the actual product is like...this review is for the purchasing experience. read more

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Never shop at Sleep Number!! Would give zero stars if I could! **Long post but if you are considering shopping there, please read and it will save you a major headache** ***This is in regards to the sleep number in Oakridge mall but also to Sleep Number as a whole*** I went into sleep number to look at possibly buying a bed in December. At the end of our visit, we decided it wasn't financially possible at the time and instead decided to purchase two pillows. The salesman was extremely pushy and did not really listen to anything I said about why it's not a good time for me to make this commitment, which really left a bad taste in my mouth. Once he found out we were not going to buy a bed, his whole demeanor changed and he started acting like we were wasting his time. I could already tell they only cared about sales and not about customer service. But regardless, I purchased two pillows that would be shipped to me. Fast forward a few weeks and we receive the pillows, only they are the wrong size. I told told the salesman multiple times I had a full size bed but he ordered me two king pillows that would not fit and cost way more money. Once we received the pillows, I went back in for an exchange for the correct size. There were 3 people working there, all of which, we're just sitting around and for the most part ignored me when I walked in. The same salesman I interacted with before helped me with this but was not happy to see I wanted to do an exchange but him and the manager grumbled through and did it anyways. Fast forward two more weeks and I yet again get the wrong pillows! This is now the second time the same salesman messed up my order. I was so over it at this point and I just wanted my money back. So I went back in yesterday and spoke with a different sales person to find out that they do not do returns on bedding and all she could do is an exchange. I was never once told this before purchasing the pillows. Only after I swiped my credit card and a receipt printed out, on the second page, there was a disclaimer saying I can't return them. Since this information was kept from me until I made the purchase, this is a clear lie of omission. The salesperson gave me a customer service number to call. So I go home and wait on the line for roughly 35 minutes until a woman answers. I tell her that they messed up twice, I never once used the pillows, I was never told they could not be returned, and that I want my money back. She then told me she couldn't do anything about it unless I wanted to do an exchange. She essentially said that their two mistakes would just be something I have to deal with. I told her to give me someone above her to speak to. She then put me on hold and 5 minutes later came back and told me she talked to them and they won't do it. At this point, I'm pretty upset because these were their mistakes!! This is awful customer service and they are showing their true colors. I told her that is unacceptable, I need to talk to them directly, and I do not appreciate them being so dismissive of me. She then said that she would transfer me. She transferred me to a number that would never be answered and all I could hear was static. After waiting on the line for roughly another 45 minutes (1 hour and 16 minutes later), the call ended. They never had any intention of actually listening to me, helping me, or correcting their mistake. I learned that all they care about is the sale! I went back into the store after this and yet again the employees are just sitting around in the back of the store. I had to walk up to them and get their attention . I was happy to see that the manager was there. He did not get up from sitting as I proceeded to tell him everything that happened. However, all he said was nope I'm not going to do a return for you, it's or policy. I told him that it was them who messed up twice and that should not be on me! He told me I already got my one free exchange and he won't do anything else for me (even though both the salesperson and the customer service woman both said they could). Notice how he said won't and not can't. He absolutely had the power to do this for me but chose not to. I told him that the reason I came in here was to buy a mattress and a base costing roughly $7,000 but after seeing how they treat their customers, I will never do business here. They lost out of a much larger sale and a potentially for-life customer over $200. They do not care about you or what you want as long as they can make a sale. They willl treat you very well but once your card is swiped, they will treat you like trash. I really hope no one else ever shops here. I wish I could say it was one person but every single person I interacted with (both in the store and on the phone) never had any intention of actually helping me out. I hope I can stop just one person from ever shopping there. read more

Sleep Number - Was on the phone for 1 hour and 16 minutes before they hung up on me - Mattresses Near Me - San Jose, California

Michael Sarmento, General Manager -- I wanted to believe you just had a bad day but our experience at your store a week ago left us shook. -You ignored my husband and I when we came in, even after we said hi. -When we asked clarifying sales questions you sounded perturbed and annoyed that we wanted to know about the product. - We are college educated and took on a tone of answering someone talking disrespectfully to a child. -Also, for a purchase this expensive customers should be able to TEST the product's sleep number. Michael: "You adjusted it to zero?!!" Us: "yes, you didn't tell us otherwise, we wanted to test the range...." Michael: (something about it taking forever to reset) "I'm going to have to ask you to leave. Playtime at the zoo is over." Us: "Are you serious? Can we talk to your manager?" Michael: "Sure-here's his card. His name is Michael. Same as mine." Us: "Are you the manager?" Michael: "I guess so!" I have no comments to make about the bed because we were unable to test the product. read more

Wish I could give negative star. Long story short. I ordered a bed in 2014 taking the 24 month 0 finance deal. You'd think such a big company will take care of everything for such a big purchase. I definitely trusted them 100% and took granted that I would pay off in 2 years with their 'wonderful' promotion. What a mistake! Only recently I found out I have been paying ridiculously high interest for 6 years and my current balance is till more than $2k I called in and of course Sleep Number doesn't care. So be careful everyone, don't fall in any promotion this company is running. Always validate yourself (my biggest mistake). It's better to assume you are dealing with an evil blood sucking company rather than trusting them putting customers' interest in the first place. Hope my $10k worth of lesson can help you stay away from this company read more

I am only giving three stars for the service I initially received from Mike the manager. He seemed genuine when he was helping me out to find the right pillow and assured me that I could return the pillow as long as I was unsatisfied because their goal was to have every customer satisfied with their purchase. Well, trying to return a fourth pillow I guess wasn't in the cards for me and Mike was no longer available to help me. The person in the store today told me I should've never been able to exchange after the first time, because they destroy the pillows after being used, which I guess makes sense to me but I wish I would've known that going into trying to find a pillow. So now I feel I was misled. I have very bad neck pain and I can't seem to find the right pillow for me. I am now stuck with an expensive pillow that doesn't work for me that I paid for and I am not a happy customer. I won't be returning. read more

Well I already need to revise this because we just had a visit from a wonderful employee who tightened our crack. That's right, the initial installation had been wrong with regard to the two mattresses not butting up against each other correctly, thus creating an ever-widening gap in the middle of our split king bed. This gap was not only annoying, but would interfere with spooning and, if the crack were to continue enlarging, with forking too. Now it looks totally normal: two twin XLs pressed right up against each other to make a perfect split king bed. Yay!! No more having to move over to avoid the gap; it's like a solid bed! Just like we wanted! We're still figuring out exactly what sleep number works best for each of us. I wake up sometimes with a bad back and think there's no improvement over any old bed with springs. Other times it's wonderful. Patience is key with this purchase. I can't wait to feel rested and refreshed in the mornings, aside from all the fun and style this bed has to offer. I do fall asleep very quickly in this bed. read more

1 star only because zero isn't an option. I recommend that if you visit this store and Manny is on duty, come back another time. I would never buy anything from him. When he asks "what type of mattress do you typically like" and you reply "really firm", he'll begin by telling you that's the term "firm" doesn't apply to mattresses, the proper term is "dense", then will argue that every mattress ever made has a "pillow top" on it, particularly firm ones. (?) Oh yeah, remember that we started by talking about firmne... Uh, "density"? So why then does Manny need to take me through every mattress in the store, beginning with the LEAST fir, uh, dense? I'll tell you why. Manny clearly thinks his advanced degree in mattress engineering is so unique and specialized that he needs to condescendingly explain highly technical terms like "density". I actually walked into the store set on dropping a few Gs on a new sleep number bed based on the fact that my wife and I have slept on one previously and LOVED it. Sadly, even under those circumstances, Manny still couldn't close the deal, and I ended up buying elsewhere. read more

I would just like to update my experience. I just posted a review below today and "customer service" left a quick message under it to have me contact him to resolve. I took the bate and emailed "Steve" and in return to my long message I get an automative reply giving me general information about customer service. UNBELIEVABLE! They have some nerve I swear. Thanks for ABSOLUTELY nothing. I love going in circles getting nothing resolved. EVERYONE please choose another bed company. I'm only trying to save others this headache. Kim read more

I went to the store the try the beds because I heard a lot of good compliments on the Sleep Number beds. I was able to talk to Marcel, who is the store manager, and he spent over 1 hour with me on getting my sleep IQ number and letting me try all of the beds, explaining each and every feature. Not only did he go over the beds, we went to help us choose our pillows and beddings as well. Marcel is the nicest and sweetest sales person - very passionate about his job, very knowledgeable, and very professional. I was from out of town so I did not get to purchase the bed at the store, but Marcel gave me his business card and I went back home and visited another store in my city to try the beds again. The beds are expensive so we gotta think thoroughly to make an important decision! I missed the beds so much so I decided to buy them - through Marcel over the phone. Marcel was able to get me through interest free financing at which the store offered at that time, and he spent another hour on the phone with me to go over each and every item that I would be purchasing. He was very detail, and did not make any mistake in this this purchase. I was happy with his service, as well as the service that Sleep Number provides! read more

Best Customer Service I have ever received! My wife and I recently invested in a Sleep Number bed. I write "invested" as their beds are not cheap but in doing our homework and talking with friends who have a Sleep Number bed, we knew that this would be a worthwhile long-term purchase. We worked with Marcel throughout the entire sales process. As referenced by other Yelpers, his passion for his work and the quality service he provides to his customers goes beyond anything I have experienced in a customer-service oriented market. Marcel was attentive, listened to our needs and was never pushy from a sales perspective. He was able to address all our questions and made us feel comfortable with our purchase throughout the entire sales cycle. The only small complaint that I have is not with the store but with their warehouse. They seem to totally work independent of each other. There is no control over delivery dates nor can the local store help with customer service inquires. It would be nice to have these two sides work a little closer. I also wanted to comment that delivery team (2 guys) were also very courteous, friendly and helpful. They explained everything about our bed and made the set-up extremely easy and stress free. Everyone we worked with at Sleep Number was passionate about their work and really believed in the products they were selling/supporting. After having our Sleep Number adjustable mattress for 2 weeks, I see why they have passion for their job. This mattress is extremely comfortable and I have not slept this good since I was a baby! If you are on the fence in making this investment, I would highly recommend working with Marcel to see if he can find a bed to meet your needs. read more

Great store, went to the other store looking for bed and decided not to buy one because i couldn't afford it, i didn't feel pressure to buy (which i liked) but i came here to this location to check out some more beds, and the same salesman from the other store works here. I guess they promoted him, good choice. He's really cool and he was willing to find financing for me. Hope to get a bed soon, Thanks Les, stay awesome! read more

Please read this before you make a purchase. I took my mother to this store on May 4 to look at a mattress. The sales guy introduced her to different types of beds. My mom was unsure about the price but the sales guy assured me we can try the bed for 100 days. I purchased the bed for my mom for $6963.00 But after 90 days my mom said she doesn't like the bed anymore. She asked me to return it. I called Sleep Number and they told me they will take back the bed but will not take back the base. The base is $3000.00 When I purchase the sleep number bed. Not once did the sales guy mentioned the base was a final sale. He purposely hid that from me. Do not believe them when they say you have 100 days to try it SCAM!!!! read more

I created a help account specifically to give this store and it's manager Les praise! He helped me and my boyfriend find the perfect bed (i8) without any pressure or car salesmanship. I don't know why anyone complains about Les since he was so nice and informative! He answered all of our questions and found the most comfortable and affordable option. If you need a bed and want an awesome experience go to this store and look for Les! Monte the other guy that works here is cool too. read more

Sleep Number - Entering my favorite store Oakridge Sleep Number! - Mattresses Near Me - San Jose, California

Not a fan of the sleep number customer service process. We purchased a sleep number bed and several bedding accessories in Nov 2016. It took over six weeks to receive the correct items. When we contacted the store to return some unopened, new items, we were met with the information sleep number does not accept returns, only exchanges. Try finding a posted return policy in their store. The one I found was covered with pamphlets and information, nothing clearly posted in plain view. Purchasing a new bed should not be a painful experience, but sleep number has achieved this with flying colors. read more

We have had our bed for a few months and are enjoying the many features and comfort level. We had an issue with one item, but Marcel immediately resolved it and provided excellent service. If you visit them, make sure you ask for Marcel. He is a true professional. read more

I recently made my first ever sleep number purchase and I was ecstatic!! As I waited for my bed for two months (understandable that delivery was delayed because of covid) it finally arrives today. The techs that were sent to my house were super nice and helpful. They made me aware of the mistake that the sales person at this location has made. The tech pointed out that my full mattress was not a dual which means it only has 1 sleep number setting for the whole bed instead of having 2 different sleep number settings on both sides. WHY THE H** did the sleep number sales guy at this location not catch that when selecting my purchases??? It's upsetting that my boyfriend and i spent so much time at the store figuring out our sleep number setting with the worker and finding out today that we do not get that choice in our bed. NOW we are forced to sleep with the same sleep number setting and have uncomfortable sleep. Very disappointing that this mistake was made and no one is able to help me with this. I shouldn't have to pay extra $$ for someone else's mistake. Seems like the sales person rushed through our sale trying to make his coin and now we have to deal with his mistakes. read more

This review is for our sales person at the Oakridge Mall Store in Jose, Les Acevedo. We purchased an $8000.00 bed from him a few weeks ago. One of the deciding factors on our purchase was the fact that Les specifically told us that we could use our rewards credit card to make the payments on the interest free loan that Sleep # gave us to purchase the bed. Well, this morning I logged on the finance company's website to make our first payment only to find out that they only allow payments with a bank account number or with a debit cardNno credit cards accepted. Now, I cannot believe that Les would have deliberately deceived us however we were in fact deceived. Les, unless you are sure on the answer to a question like that you should not give one. The bed by the way is fine but I am left with a bad impression of the company because of this. read more

I bought an adjustable bed from sleep number that has put off a horrible smell since it was delivered. The sales person assured us that any odors would air out within a week -- not true. It has now been three months and it smells like chemicals in our bedroom. The company has done nothing for us to try to fix the problem, despite multiple calls and e-mails to them. They even declined to share information about the chemicals that are being released into the air by the materials in their bed and upholstery bed frame. You know you are dealing with an disreputable company when their response to a request about product safety information is "Well, by law we don't need to tell you." I should also add that they removed a previous review I posted on Yelp. Also beware of GE Capital, the company they use for financing....another shady company that sells your information to anyone who wants it. read more

Ever since I purchased my p5 bed I've have the best sleep ever. My family bought theirs first and told me to go see them at the mall. Best decision ever! I won't go back to regular beds now that I have bought from Sleep Number. I will recommend this store and these beds to everyone I know. Everyone there was super cool. I worked with Les, Luis, and even Monte. They all helped me make the decision that best fit my needs AND my budget! Stop reading and go see them already!!! read more

I came in yesterday to buy a bed and was helped by Joan. She was so helpful and knowledgeable. She answered all our questions and gave us no pressure to buy. She explained all our options and made our purchase very affordable. We were actually surprised about the cost. We got more then we had hoped for at a lower price. Our new bed comes in 3 days and I can't wait. Thanks you Joan for everything read more

Husband and I were looking to purchase a new mattress and decided we would be interested in getting some information on sleep number beds. The brunette saleswoman in this store was so incredibly unpleasant I could not believe it. Worst customer service experience I have probably ever had. If this is how the sleep number company operates I will stay as far away from this brand as possible and advise all family and friends to do the same! I hate having to write negative reviews for any business but this woman was the absolute worst! Sorry for being such an inconvenience to you by just walking into the store! read more

I just purchased a Sleep # mattress from Manny at the Oakridge mall location in san jose , great service ,well informed and great pricing all went into my decision to go with sleep #, front door delivery in less time than I thought made me decide to give a 5 star review, thanks Manny, George M read more

I have had a sleep number bed for over 20 years. I know the customer service is fantastic. If you call up even after years of owning the bed the customer service is wonderful and will assist you with replacement parts or upgrades. My sleeping needs have changed so it was time to upgrade the bed. Yesterday I went to the Blossom Hill store in San Jose, CA. I want to give my salesperson Jon and the store a 5! I was concerned that the store might not have an inventory on site to be able to try the beds but they have a great selection. Jon was extremely knowledgable and helpful. He asked many questions in order to determine which models might suit my husband and me. He went over each of the beds pros and cons for our specific needs. Jon was very professional and patient as I went back and forth between three beds asking questions for over an hour. The bed I picked was both the best for our needs and affordable. The beds have sleep IQ that tracks your sleep and connects to other devices including smart phones and fitness apps. The beds have a 25 year warranty. There is a 100 day try out so if you decide to try a different model it's no problem. Thank you Jon! I look forward to many great nights of sleep! read more

Just purchased a sleep number bed over the Memorial Day weekend. I worked with Sarah, and she was professional and definately worked hard to earn my business. My only complaint is that I am 2 weeks from purchase and I still don't have a delivery date. I may drop down a star if I don't receive my bed in the next week as it was promised to have it within the 2 week period. read more

My boyfriend and I finally decided to stop in and check out the sleep number beds. The associate who helped us, Marcel, was EXTREMELY knowledgable and very helpful. He was not pushy to sell, which we liked very much. He made us feel so comfortable! Definitely coming back to purchase a bed! read more

My wife and I had an absolutely remarkable experience at this store. We purchased our king i10 yesterday from Marcel Stevenson, who knew the answer to every question we had. Such a friendly salesman. We were prepared in advance for the sticker shock of the i10, but going on friends' testimonials, and what we saw with Marcel, I know we made the right choice. Neither of us wanted to get out of the bed at the store to go home. You spend 1/3 of your life on your bed. It should be the best thing you own. The features and comfort of the i10 was unrivaled anywhere we looked. My wife and I are polar opposites on what we consider comfortable. Sleep Number is the only real option for us, and luckily, the solution is beyond expectations. Our experience with the brand has been a wonderful one so far. read more

My family and i had a very nice experience at this store from the help of Marcel... He is a very nice and helpful salesman.. He knows every question you ask and need to know. I reccommend you go to him if your thinking of getting a sleep number bed.... :))) read more

EXTREMELY TERRIBLE customer service. The representative at the store would be very nice before you buy anything from them, but once you buy they will be HORRIBLE. I had to call like a thousand times to change my order. The customer service would direct you to the store representative and the store representatives would tell you to call the customer service. So it is like a cycle which keeps you wondering what to do. The store representative also just hung up after telling me to call customer service. The exact conversation was like ' Call the customer service. Hello... Hello... (Pretending that he would not hear anything) and then just hang up. EXTREMELY UNHAPPY with the service. I wish I could cancel my order, but somehow I am caught up in this cycle between store representatives and customer service. Wish I could give something LOWER THAN ONE STAR. I am REGRETTING that I got two of my mattresses from here. read more

The bed broke within 30 days and we had to call multiple times to get the service department out. We took the day off work and then the service dept didn't show up. The second time they showed up 3 hours late without all the parts needed to fix the bed. Sleep Number blamed it on the service company. Perhaps they forgot it is their job to manage the service company. When we told Sleep Number we wanted to return the bed, they said we had to pay the shipping. If this how they treat customers during the first 30 days, imagine how they will treat us when the return policy has expired. read more

Went in browsing with a friend who is in the market for a new mattress. The first 30 seconds the guy named possibly Victor (hopefully that's his name)( Big burly guy with no neck) didn't even acknowledge us. Then when he did he was extremely condescending answering our basic questions. There was another employee sitting in a chair looking at his phone. They exchanged annoyed glances smirking and basically rolling their eyes. Then on top of that No neck stood next to me as I was reading some options and wouldn't leave, like I was going to steal something. It was so awkward. And finally after another few minutes as my friend tried mattresses I asked if they had a card. Only for no neck to be extremely condescending yet again and say no you can go online. The cherry on this proverbial shit customer sundae was when we we're walking out, they were not even holding back their laughter talking shit about us for no reason. I get they were bored on a Sunday afternoon, but that absolutely doesn't give you the right to legit disrespect your customers. My friend who never says anything about mistreatment even said something to me. What these idiots didn't realize is that I'm a secret shopper. I wasn't even supposed to review their store today but happened to go by the store because of my friend. I will make it my mission to make sure no one else has to feel disrespected by No neck and his sidekick Bored Accomplice. I cannot wait till corporate opens tomorrow. read more

I love my sleep number bed. Ronn Deas was so helpful and explained everything to me. I've been sleeping on a friends sleep number bed and I love it! I'm getting the same model and couldn't be happier. 1-800-472-7185 read more

We bought our bed from Marcel. He was professional and friendly. He went out of his way to answer every question my wife and I asked and was very informative and knowledgable during the entire process. His professionalism is only shadowed by his sense of humor and ability to make you feel comfortable in his store. I can honestly state that if it were not for Marcel, we would not have purchased a sleep number bed. When he spoke about his products he put his heart and SOUL into it. Even after the sale Marcel called to check in and see how the process was going. And to speak to the entire process so far, the Sleep Number professionals have been fantastic to work with every step of the way so far. We were able to schedule delivery when it was convenient for us and they sent every email and made every call when they said they would. I cannot speak to the bed itself yet, it will be delivered in a few days. I will try to return to write an update after we have slept on the bed for a few weeks. If you are in the market for a bed I would absolutely recommend you stop in to see Marcel and his team. You will not be disappointed. Thank you again Marcel. We look forward to sleeping better in our new bed! read more

My family and I had a great experience at Sleep Number in Oakridge Mall, thanks to Luis's excellent customer service. He was very pleasant, professional, patient, and knowledgeable about all products and features. Our new bed has not been delivered yet, delivery was 2 weeks out, however, I wanted to make sure I posted this review to acknowledge the great customer service we received from Luis. We can't wait to try out our new bed! read more

Great customer service...reasonable prices and steady furniture...had great experience..

Customer Service Extremely BAD!!! My delivery in San Francisco near showed up, no one called. When I called customer service they had no idea what happened and all they could say is their delivery service is separate from them. Then, when I called the sales person, Les, who sold me the bed, said he was going to find out what was happening and call me back. I never heard from him. I called Sleep Number Customer service multiple times and told me they could not accommodate my building's docks hours. Then I called Les again to cancel and he said he couldn't cancel the order, customer service has to cancel(which is funny, he can sell it to me but not cancel). I called customer service to cancel and they said I needed a supervisor, which I waited for 40 minutes, then the call got disconnected. So I called back and the customer service person said she could do it, interesting without a supervisor? So, I canceled my order and the customer service person never even asked, Why! I asked her why and she said if people ate calling to cancel they just need to cancel the order. So, if you need to cancel just call customer service! read more

I had no problem with the local store, or the bed itself for that matter, but the corporate services are another story. One of the big selling points for us is the SleepIQ function and we paid a significant amount of money for it. The web site is reporting obviously incorrect numbers and the SleepIQ number is completely different from the graph it shows so clearly this is a problem with the service and not the bed. The problem has even gotten much worse since they did a system update about a month ago. Numerous calls to Sleep Number have gotten nowhere. They randomly state that it is a known problem, that the bed must be faulty (wasting my time with needless troubleshooting steps), that the graph is wrong and data right (or vice versa), etc, etc. They even say that Sleep Number has no control of this since the "coders" need to fix the problem (duh!) as if the coding is not their responsibility to maintain. Since the SleepIQ function is most valuable in the beginning while getting adjusted to the bed, we have completely wasted our investment. If you care about SleepIQ, do not buy this bed since the company is not to be trusted to maintain a working service. read more

We have had a sleep number bed and my wife called their customer service because the bed is loosing air pressure. The customer service rep was very nice BUT her solution was for us to take the bad apart and inspect the frame and take out hoses etc. Then she wanted to send a complete frame to our house for us to install. A service tech could be out in about 2 weeks to address the air leak for a $160 service fee. Don't buy one of these beds because they are not reliable and the service is very poor. read more

Marcel is the best! We went in to sleep number to try some of their new bed models. Marcel was very knowledgable and helpful without being pushy. He helped us find the right bed for our needs without overselling us on features we didn't need. If you are considering a sleep number bed, ask for Marcel! You will not be disappointed! read more

I purchased a $2,500.00 Mattress from these guys to help cure my back aches from long term sports injuries etc. Although, the mattress has done its job over a 1 1/2 year period it is now starting to dip & sag toward the head rest area. Compared to a traditional mattress. 1 1/2 years is not a very long time for a durable item to last you even after pumping maximum amount of level of firmness into it. Not only that but to add insult I recently moved, and I can't find the cable to the electric air pump. I called asking for some help, so I don't have to sleep on the floor etc. However, the only way to get one is to order one from customer service that takes two weeks. If I want an overnight delivery it is $80 dollars shipping for a $ 6 dollar cable. For a 2 day delivery made today it cost $26 dollars for a $6 cable to arrive 5 days from now on Monday today is Wednesday. So my options are sleep on the floor, purchase a $100+ air bed mattress. I called the stores and they don't sell them, and they are not allowed to let customers even borrow a cable or they will be fired. So I'm a fish out of water in the meantime m for another 5 days 8 days total, and my back can run into issues again during this time. Can you say "inconvenience". Something is wrong with this picture. This is a rating in the company process and product not the retail sales associates as they are knowledgable and nice people. read more