Beware . . . When Verlo offers free financing for one year it is not actually free financing…read more What you are doing is signing up for a credit card with Synchrony Home that has a monthly payment due. The credit card was not mailed in a timely fashion and if I hadn't called I would have owed a $41 late payment and charged 34.99% on the balance of the mattress. The mattress itself is great I just am quite disappointed at their dishonesty.

I believe a 3.5 star if possible would probably be more fitting…read more The mattress value would be five stars but the value considering the price would be two stars. For the last four years, nearly every business that sells a product or service has been taking advantage of the poor economy. The current regime in power tells us that inflation is down and the economy is great. Well that only works for the people who won't think on their own. We all know it isn't great. The small amount of our cost of living increases for this year don't usually cover the increased cost of groceries in a month, much less anything else. But the worst thing is corporations now have the freedom to use the economy as an excuse to raise prices to exorbitant levels. The only choice we have is to take it or leave it. Well we've been purchasing from Verlo since the 1990s and we have a queen setup that will be due to be replaced. But I'm thinking we will put that off. There is no way to check the honesty of the constant price increases. For the first two years we heard the excuses of the virus, supply chain problems, labor problems, transportation problems, "global" nonsense issues and all other excuses that could be applied. Now, they don't even bother with excuses. They just up the prices at will. McDonalds CEO recently admitted that their prices were creeping up while nobody complained. Well now their customers are complaining and they claim they will do something about it. And I believe this tactic is commonplace now. The retailer/seller has free rein and they know it. My wife stopped on her way home from work to order a twin mattress. I asked her when she got home because we bought the exact same mattress in October of last year. The cost now is 23.8% higher than the purchase five months ago. I called Verlo to inquire but the call was answered at their other location. I explained my concern and he stated that some mattresses "had a small increase". I kept it polite as even when angry I don't believe losing one's temper proves a point. But I do not appreciate the fact that he thought I was stupid enough to think that nearly 24% is a small increase. Every step along the way of a product or service will be profitable for the supplier until the consumer purchases it. And they most likely will be ripped off with the inflated price. I know writing this won't change the ways of retailers who are only making the economy worse and taking advantage of their customers, but it certainly doesn't hurt to let them know that we are on to their underhanded and greedy ways. Thanks Verlo!

I bought a mechanical bed and mattress with all the bells and whistles in October of 2024. Monday…read morethe bed made a loud popping sound and dropped flat. The man I contacted was extremely concerned and he came to my home the next day and repaired the bed. Then he said he would keep extra parts in stock in case we had another problem. From the day I bought the bed they have been very friendly and helpful. I even bought 3 sets of their wonderful fitted sheets. This was also on Memorial Day!!

This is one of those things that seems too good to be true, but you figure you'll try it anyway…read morebecause you prefer to shop small and local and hope it does work. We ended up saving a large amount on a mattress and it was the most pain-free experience ever! We had done our research and were feeling overwhelmed at the sheer number of mattresses out there. We stopped by Preferred Mattress and provided some info about what type mattress we were looking for. Ed replied with three or four that they had in stock. We went to Macy's before to try them out but the sales staff was too pushy. After checking out a few at Preferred Mattress we picked out one we loved. It was placed in our bedroom later that day. Pricing was insanely good. Delivery guys were great. The whole experience was super easy. Highly recommend! If you need a bed go see Ed!!!! P.S. We were lucky to meet Luna the Famous Shiba Inu Puppo that is sometimes there.

Good prices on quality products with full service delivery and setup. They also removed the old…read moremattress and bed frame.

Super fast, super nice and super friendly! I also appreciated the advice on a consignment shop on…read moreanother item I was looking for. I went to the shop around 2 to choose a mattress and by 6, it was already on the bed frame.

Fast & efficient, nothing more to say! Just what I wanted! Friendly & accommodating. Rob is an easy…read moregoing guy, just trying to help you get the best bed for your needs

Excellent experience at this Tempur-Pedic store. Sales people (Brad & Leena) were friendly and…read moresuper helpful. Brad asked our concerns and showed us multiple beds. We came in to look at 1 particular bed and Brad showed us that bed, plus many others that he thought would work better for us. There was no pressure to buy. We intended to go home and order online for the financing deal but there was a better offer in-store and because Brad went out of his way to explain the different mattresses, we felt compelled to do the sale in the store. We returned to the store after the sale to purchase pillows and sheets, and Leena was again very helpful and friendly. I purchased 4 pillows and Brad was kind enough to help carry the items to my car. This flagship store is top notch. We recommended Tempurpedic to our family in FL and they purchased a mattress too.

We came to the store today ready to get our bed that will make us feel like we're sleeping on a…read morecloud. Thanks to the helpful store associate Stephanie our dreams will come true. She listened to our sleep needs and suggested the best products to achieve our sleep goals. We are looking forward to the delivery of new mattress, pillows and sheets! The store is well lit and there is an abundance of products to find just your right fit. We felt safe in the store as they provide masks, hand sanitizer and associates are wearing masks. Every associate in the store was friendly and inviting and my husband raved about the positive affirmations posted in the bathroom.

Just went into The Bed Guy Store yesterday, confused on what I needed. Rob , was so helpful and…read moreknowledgeable, he helped me figure out the right futon and mattress for the space that I was working with. And just like that he delivered it this morning. Highly recommend this business!!!

Absolutely wonderful staff!…read more They found me parts for my 2 futons (same but different sizes) in Florida that I looked for, high and low throughout the US for 5 years! I was literally for hours behind my computer and calling many places about once a year and obsessed with it once a year, because I knew that if I did not find these already mostly broken parts timely, soon I had to part with these futons ... I was so attached to the 2 futons I had that I held on to them. They are tropical futons with tropical woods that are perfect for a condo at the beach. You sit in the futon and look at the ocean. These futons lasted and looked very good on the outside, but rough and incorrect usage by guests for my Airbnb broke the snappers, invisible and integral parts to the futon. Well, Kari there at The Bed Guy located spare parts for me in yet another part of the country through her contacts. She went out of her way to help me out. I can only imagine that if she is that helpful to a customer who didn't even order the original futon in their store, how helpful they are to customers who buy there. For sure, customers can be certain of ongoing dedication to quality and extension of the life of their futon, no matter how rough you or family members or guests are with them, long after purchase. It's a money saver too! These people are extremely helpful and very knowledgeable. Thank you so much.

If you want to save money on a wide selection of new brand name mattresses or furniture, this place…read moreis for you. I couldn't have asked for a better experience, Mike helped me and he is second to none.

Never go here they are all stolen mattresses with damage and smell awful. No customer service what…read moreso ever. They lied to my boyfriend and I about many things and refused to give us any information on how to get parts of bed they forgot to give us. Still will not give us the parts for our bed a month later. I will never get any furniture from this place again. Made us pay 50 dollars to drive 15 minutes and made my boyfriend help carry our furniture in. Then when I called asking for screws they had their main line on the fax for an entire day. Complete trash service. You get what you pay for.

I ordered an unusual frame for an antique bed. Questions regarding my needs came up online to…read moreassure that I was ordering the proper frame for my needs. I was unable to make it work online, so STL beds sent me a letter as they did not have my number. I called and talked to Brent and sent pictures of the bed I was trying to fix. He called me and explained to me why the frame would not work and that he did not have a solution available. He was very honest and helpful and refunded me for my order.

My husband and I were shopping for a twin mattress, we walked into a couple of other places and the…read moreprices were higher than we liked. We drove up to Arnold and pulled into STL beds. I'm so very grateful that we did too. We got the mattress that I wanted. It's very comfortable, he even knocked the price down for us. We payed exactly what I wanted to pay. The service was personable and warm.. I was pleased to find out that they have been in business since the 80's, the first store being in crystal city and they sold waterbeds.