This store is garbage. The people that work here are total assholes and will just try to sell you anything to get a sell. The guy at the check out did not even know the area code for the area he was in and proceeded to tell my girlfriend he was not from this planet. I tried to call customer service and they treated me like I was an idiot. Saying all sells were final and to contact the store where I bought them. What a rip off. Any way I waisted 150 bucks on two pillows don't make the same mistake. Go with a company that wants to make you happy and had a return policy. This company is a joke. Don't walk away run away from sleep number. read more

Bought 360 king size sleep # bed 11 months ago. Love it. Have back problems and now I get better sleep.

Whoever gave this store a one star, you crazy dude. Absolutely. It's obvious that HE is the problem, or maybe he posted a review on the wrong Sleep Number store. So anyway, run TO this store! My husband and I just got home from this store. What a fun experience!!!! Brittannie ROCKS!! She is so fun and so funny, and super knowledgeable! I mean, she talks as though she's been working there for 30 years. This girl is the perfect saleswoman. We had a lot of fun; who expects to have fun at a Sleep Number store?! We did! She is also professional, don't get me wrong. Just enough professionalism to make a difference. But dang, this was a great experience!! We purchased the p5, and this bed is awesome. AND, it's a few thousand dollars cheaper than the Temperpedic mattress we almost bought elsewhere earlier this week. Thank goodness we didn't get that bed. Get a sleep number! The price was beyond perfect and so much more. So many excellent reasons to buy a Sleep Number bed. Get a Sleep Number. And, ask for Brittannie!! Beth was there too and she was awesome as well! Oh and Becca stopped by also; they are both employees. Becca was fun too! They are a great crew of gals! They have a lot of fun but they get things done too. Go to this store. You'll be so happy you did! read more

Only place I could buy from and the oils smelled good. Now I can no longer buy because looks like they're closing their business.

Fool me once, shame on you even though you got a lot of my money! You'll never fool me again or anyone I know! These beds are expensive and I expected the quality to match. Not so! I paid almost $7K for a medium-high end bed, the "i8" which $4.5K was the mattress and the balance was the "non-returnable" frame and custom sheets, cover etc. Honestly (and I'm in manufacturing so I have a clue) there might be $600 in the mattress and pump. The rest is profit, store rent, commissions etc. I tried to do my homework on these guys and still got the shaft. I've been looking for a quality bed for a long time. I tried several of their demo models in the stores over a period of months. I finally bought and then the trouble started. There are lots of good and bad reviews on the internet. I should have listened, but the sales people are good. All you want is a good night's rest and all they want is your money and don't care about repeat business. The store personnel are great. They're helpful and you really feel good about shopping there even with the high price. Bait and switch is about all I can say. The bed they delivered was NOT the one I tried in the store even though they had the same markings. It's almost like they missed a layer of foam or something. You can feel the air chambers moving under the foam and topper. It feels like an $80 air mattress with some foam on top. This is not what is on display. This is not what I paid for. Customer service is a joke. Even the store rep faced with a return couldn't get anywhere with them. Currently the excuse is that they are upgrading their computer systems and want me to wait 2 weeks before they can send a tech or process a return. Total B.S. since their sales system is still taking sales and your money of course. Buyer Beware! it is not a 25 year warranty like they claim. It is a 2 year warranty, with every year prorated after that up to 23 years where you pay more for a repair each year. Lots of complaints on the internet about material quality breaking down after the 2 year period. Oh yeah, and shipping both ways for replacement parts. You pay shipping and a lot of it for them to come deliver and set it up. If you're not happy, the base and any opened sheets etc are non-returnable under any circumstances. Oh yeah, you have to pay shipping again for them to come and get it after calling them and having them try to strong arm you out of the return. Do yourself a favor. Before you hand them your money, just take it, ball it up and throw it in the river. You'll have a better chance of recovering more of it than if you do business with these guys. read more