DO NOT buy from them. I have purchased furniture from Leon's, La-Z Boy, The Brick and many more…read more The purchase is a Christmas gift for my mother. They have received full payment. They arrived at my moms home and call me and asked for me to text them my license. All the years of ordering furniture this has never been asked. I've spoken to them on the phone and through email and not once did they say this was required. I spoke to a manager, Abdul and he said it's their policy. I asked him to show me where on the website is this policy, before you place a order, he wouldn't answer me. They are stressing my elderly mother and refusing to deliver her Christmas gift. I emailed them a bill for verification. They left without delivering the furniture. This was supposed to be a happy moment for our mother, the stress she and I went through is not acceptable and nobody should have such an unpleasant experience. Any legal advice would be appreciated.

From the owner: Affordable and Quality Furniture delivered for free to your doorstep. we are proudly rated as a top…read morecustomer experience online furniture retailer. we serve Toronto, GTA, Ottawa, Kingston, London, Hamilton, Kitchener, Waterloo, Cambridge, and Guelph. all home furniture is available; Bedrooms, Mattresses, Dining Sets, Living sets, Coffee Tables, and more ...

I have been a loyal Sleep Country customer for 20 years. My experience was always positive until…read morethis month. I am sad to write that Sleep Country is no longer the trustworthy business it once was. I strongly caution others against shopping there. In January 2026, I purchased the same Sealy Queen-sized mattress and box spring that I had previously purchased several times from the Sleep Country Canada store, on King Street in Waterloo, Ontario. I paid for "green glove" delivery service. Previously, Sleep Country included delivery cost as part of the sale, however, they have now moved to a third-party provider and charge an additional fee for delivery. I was happy to pay it as I had no other means of collecting the mattress. When the deliverymen arrived at my home, they were not very clean and made a mess. They tracked mud inside and left marks on walls. They also informed me that they could not move the mattress and box spring up to the second floor as these items "would not fit up my staircase." I explained to them that previous delivery teams had had no difficulty. They argued that I must have bought a different product. I walked them upstairs to show them that this was no the case. They said, "Well, we cannot see how other deliverymen got them upstairs." Ultimately, they managed to move the mattress upstairs, but they abandoned the boxspring in my living room and drove off. When I complained to Sleep Country, Amber from customer service called me back. She offered a $100 gift card for future purchases, but said that she could not refund the delivery fee. I explained to Amber that I had paid for a service that I did not receive, and told her that I would prefer a refund. She was unwilling to do this. After buying 4 mattresses and box springs, Sleep Country has now lost my business forever. I cannot recommend them and caution others against doing business with Sleep Country; they cannot be trusted to honour their contracts and will not make things right. BEWARE!

I had the worst buying experience ever. Bought a boxspring and mattress and was told it would…read moredeliver on a Tuesday in about a week and a half away. Did not deliver and after calling the store several times being told the purchase was put on hold but could not tell me why. The Waterloo store could not get customer service in Toronto to speak to them. I called customer service myself and got through the first time. After being put on hold for 15 minutes they said that my order was on hold because they don't deliver to Bracebridge on Tuesday. They just put the order on hold and did not get back to the Waterloo store or the customer...me! I asked when it would deliver but they couldn't tell me plus now they say there is a $50 delivery charge to Bracebridge. I was told in the Waterloo store there is no delivery charge. After going back to the Waterloo store twice and talking to the store manager she finally found out that they would deliver in 2 weeks. This was not good enough after waiting 2 weeks already and my daughter now sleeping on the floor. The Waterloo manager recommended that I cancel the order and get a refund which I did. I went to Sleep Country because they are a large store and I thought I would get good service. Instead I got the worse service I have ever had making a fairly large purchase. I would be careful when they say there is no delivery charge and don't expect them to deliver when they say. Ron P Wellesley ON

I wasn't looking forward to shopping for a new mattress. It is a considerable purchase. So many…read moredecisions to make. What would help my back and hip complaints? Which brand? Which level of support - soft, medium, or firm? Longevity? Warranty? Price! Chetna at the Fairview Kitchener location was a great help. She asked me questions to learn my concerns. She led me through their mattress comfort test. With those results, she could narrow down my options to a few strong contenders. Finally, she took extra steps to offer me the best possible price. Chetna's honesty, customer service, and her knowledge of her product are exceptional. I have no hesitation in recommending this saleswoman or this store. Thank you, Chetna. I am a very happy customer.

DELIVERY dropped and damaged my Leather Porter Recliner Power Chair…read more There is damage. I paid for protection but not paying protection for The Brick causing damage. What a rip off. I'm so sorry buying Protection!! Buying Protection to protect delivery??? That doesn't sound too good for me and you! Beware!

I had a good experience so for. I had started shopping for a mat in September, my sale advisor…read moreAndrew was amazing, he refused to sell me or my daughter was looking as well until we had checked out other mattresses, so we both left with nothing. I just went back Tuesday night and asked for Andrew beca of the time he took first 2 x we had been window shopping. I bought a mattress and he did everything he could to make sure I was well taken care of. I would recommend him, no upselling or keeping there forever until you bought more. thanks Andrew! Sandra

I purchased a metal bed and the second night it broke. The welding just separated from normal…read moresleeping. There were no weight restrictions provided for the frame and I had a similar one purchased years ago that lasted for maybe 50 years. The store failed to return the item and said they would follow-up with the company. I followed up with the store a few days later to check on the status and they said they would get back to me. It has been two months and they never returned my email to explain or return the item. Horrible customer service I will never go to this franchise again. Approximately $200.00 for nothing but a headache.

the service from Barry was second to none on my couch purchase…read more The explanation of warranty down to the delivery was also great.

My order on a $3262.00 leather chair went seriously wrong. Took more then 8 months to complete!…read more Customer service is a lacking with this company!

i bought a fridge with 5 year warranty plane since august my fridge brook and i claim for repair…read morenow is october its 2 monthe still im waiting for repair when im calling brick the said there is another company take care of repair and said call them when im calling there is a voice mail said stay online someone will help you even i stay only for 2 hour nobody will aswer your call now its more then 15 time i called them no answer and im appealing other please dont buy warranty from brick its a scam dont waste your money

Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.