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    Sleep Experts Cedar Hill

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    8 years ago

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    Home Zone Furniture

    Home Zone Furniture

    4.3
    (26 reviews)
    0.5 mi
    $$

    The quality of furniture is mediocre!!!! I have bought three rooms of furniture and chose…read morewarranties on each one thank goodness! 1 sofa - sectional - like the piece but warranty has expired and console on loveseat part just broke away and we never hardly open the console. 2 sofa - husbands man cave- they had to replace the entire mechanisms for each recliner on the sofa.....they failed. 3 bedroom furniture- I am up at 6 am in the morning- (after two repairs to the bed frame already and 1 just 2 months ago)- the entire bed frame collapsed while we were sleep. Well no more furniture from Home Zone!!!!!! I want my money back on this bed!!!!! My sleep has been impacted to many times. Improve the quality of furniture.

    Came here last week Thursday April 22, 2021 to buy a chest/dresser. Paid over $400 cash because I…read moreneeded it now, as my clothes are laying on the floor. I was guaranteed a pickup date of Saturday the 24th, which I said was fine since I would be back to pick it up the 25th. I received a call the next day, saying that as it was not delivered Friday, it was actually the first piece of furniture being loaded on the truck Friday for delivery Saturday. I again said that was fine. I heard nothing the rest of the weekend, so I called yesterday the 25th as I was headed to pick it up, only to find out it was never delivered and there are no deliveries Sunday. I was again guaranteed it would be delivered today the 26th. Well, my frustrations and gut feeling told me this process wasn't going to be good. Today, the 26th, I called this morning and was told a text would go out today when the truck came in. I waited until 430pm to call again and was told that my chest was the last one in inventory and as I suspected, had an issue (broken leg). Who knows if that's true, but the same result is I don't have a dresser. So, I call to get a refund. Now, I don't know what the issue is with companies and lack of customer service during covid, but this ruined everything for me and I caution anyone else from buying here because of it. I paid cash. Because of circumstances outside of my control, I received nothing, and yet for a refund I am told it can only be issued by check, and will not be available for pickup for 2 weeks! That is absurd and an absolutely insane business practice. I should receive cash or a debit card refund immediately because money is an issue for some of us, but instead I have no money and no dresser. Of course everyone understands but nobody can do anything. I'm guessing that $400 is paying the rent for the month; why else would it take 2 weeks to give me back my money because they failed. Negative stars.

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    Sleep Experts Cedar Hill - mattresses - Updated July 2026

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