Terrible service. In 2018 I came here with my friend. I was looking to buy a sofa. The dude that…read morewas serving us was completely rude towards me because I am a transgender woman. Consistently kept misgendering me and avoided answering my questions. Funny enough he didn't realize that I was the one actually purchasing the sofa and he just assumed because I was there with a man, that he was my boyfriend. I've never felt so insulted in my entire life. I will not be returning to this furniture store. It costs nothing to treat a human being with basic respect.

Excellent selection and truly wonderful sales people. Had my piece delivered on the same day for…read morefree! Could not be happier and will definitely be shopping there again.

We were absolutely thrilled with the service at Structube (The Well branch). We worked with one of…read morethe best Sales Associate we've ever had - IAN. He was very patient, knowledgeable with a deep product expertise. He also answered every questions we had so we can make informed decision in buying our furniture. Furniture delivery was fast and reliable. Delivery notification was well communicated providing delivery window and real time updates. Overall this store offers outstanding and personalized customer service that you don't always get at other stores. We will definitely be repeat customers.

We went to Nirvana on Saturday March 14th to specifically buy a couch. The salesman/ owner? Was 15…read moreminutes late in opening up the store. No apologies just excuses. We were buying a customized couch....The salesman didn't want to help with colours, he didn't have any pictures of the customized pieces..... we asked him how long it would take for the order....He said 12 weeks but couldn't even guarantee that because" something may come up" S we were expected to pick out colours and types of fabric etc.... All DIY... Then the issue of delivery charge came up and it was going to be $ $450.00... He gave All kinds of excuses... We have never pd that... we are 40 min from Toronto...... The salesman was rude, obnoxious and very unhelpful..... So we walked away.... We were willing to spend$5000.00 on this couch. Instead We went to the Chesterfield store where we were greeted in a very friendly not pushy way and we ended up getting a gorgeous couch for much less than the other couch at Nirvana. The delivery cost was also less than half the cost of Nirvana's. The salespeople were friendly, knowledgeable about the product and overall gave an excellent service. If you want quality, good service and the price they can give you go to The Chesterfield store on King St East, Toronto not Nirvana in the MANULIFE Centre in Toronto

I am a repeat customer with Nirvana, where I went to buy a new couch about 15 years after my…read moreprevious visit. The salesperson was friendly and helpful, although when she outlined the delivery options I was a little startled by how much these costs have risen since the pandemic. Still, I'm very happy with the couch now that it has arrived -- it is not only attractive but also extremely comfortable.

My family purchased a king size bed for about $3500 and it was very nice. The staff at the store…read moregets 4 stars for their service. The bed and quality gets 4 stars. The reason I gave this review 3 stars is because of the assembly of the bed. They had two men deliver the bed and assemble it together. It was not done right, drilled extra unnecessary holes in our wall to hold the headboard. Although these extra holes weren't visible after the headboard gets mounted but this shouldn't have happened if they were professionals. The headboard should have been mounted flushed to the wall form top to bottom but the way they did it was only flushed at the top and the bottom part of the headboard slanted and touches the wall. However the mistake was forgivable as these two men worked really hard to put it together. They initially came in our house and said it would be a very easy job that would take maybe 1.5 hour but ended up taking them over 3 hours. The other reason I didn't give it 4 stars was because we had requested chrome legs for the bed but instead the wrong type of legs came with it. Though it's a minor issue but it did cause inconvenience as one of us had to take work off to physically be home when they had to come back to the house to reinstall.

BoConcept might not be on the strip of expensive furniture and decor stores on King Street East,…read morebut their prices are comparable. For $150 their store-hired interior decorators will come to your place to take measurements, and then give you their ideas and suggestions on how to furnish your digs (with BoConcept products of course). The $150 also goes towards your purchase. I found their selection of fabrics and colours to be limiting. Their prices are pretty ritzy so those who are price-conscious should head to Ikea instead. With that said, they do have a some pretty cool furniture, like sectionals that lock together magnetically to prevent the slip and slide effect (which is most likely to occur when you're at your drunkest). Their interior decorators are relatively young, and in my opinion relatively inexperienced. Of course, you have to take that with a grain of salt as their ideas are only as good as the line of products carried by the store.

This was easily one of the best shopping experiences I ever had. Matt was extremely helpful when…read morechoosing a mattress and made it a breeze. I was in and out within 10 minutes and they delivered it the next day. Just go here - you won't regret it.

The Richmond hill location has to be one of the dirtiest unhygienic mattress stores I have ever…read morewalked into. Products are filthy, and management is horrible. Same products can be found online for half the price.

Very happy with everything I've bought here. Bought a sofa, table and chairs a year ago, still in…read moregreat condition and love them all! Just came back to get a new mattress...excellent prices and service as always. Great selection also! I'll definitely be back in the future.

Bought a reclining sofa from here 11 months ago. Was out of town for the first few months, so I've…read morereally only been using it for over half a year. I live by myself and I'm gentle with my furniture. Yet already there is a drastic rip along one of the most in-use seams on the sofa: the bending seam where the recliner opens. I contacted Back In Comfort to let them know the state of their product after just a few months, and the actual word-for-word response I received was "go to an upholsterer, best of luck." Despite some interesting furniture options in-store, and a pleasant experience during the initial purchase and delivery of this sofa, I cannot overlook that Back In Comfort has ultimately left me holding the bag on a bad product. I planned on buying a floating table from here in a few weeks as a birthday present to myself. Instead I warn future customers to set aside extra money after dealing with Back In Comfort, you may need it when they tell you to take your months-old, deteriorating product to an upholsterer.

My absolute favourite retail therapy in Toronto. Beautiful gifts, very original cards and custom…read moregifts that celebrate 'Toronto'. And the furniture, sustainable pure wool rugs! The interior design team is known for their client-facing collaboration. Just stepping in the shop, I am instantly made to feel like family. Thank you PS Christmas gift ideas right now are awesome!

A truly outstanding customer service experience…read more I had wanted to replace my sofa, and was willing to invest in something custom. It was a mixed bag of experiences visiting other local furniture and design stores, and it was almost on a whim I gave Kendall & Co., a call -- I'm so glad I did! From that initial phone call, through the consultation, the ordering, and the delivery, every aspect of this journey was top-notch (even given the challenges of supply chain issues these days). The designer I worked with, Kevin, was knowledgeable, patient, and a pleasure to deal with (as was every member of their team throughout the process). And every step of the way I was increasingly confident I had made the right decision in trusting them with the design and creation of my new couch. The couch was delivered today and it has exceeded every expectation I had. Kendall & Co., will be my first recommendation to friends and family (and even random strangers) when they ask where they should go to check out great interior decor and furniture.

Outstanding customer service. Above and beyond.... purchased mattress, box spring and frame made in…read moreOntario....next day delivery. This is a real Mom and Pop business. Awesome!

I made purchase there first of all the owner mixed up my order gave me most uncomfortable and hard…read moremattress. I complained about he refused to exchange or give my money. He finally decided to give me a new one after I threaten him about how a customer has the legal right to return or exchange a product if they are dissatisfied with their purchase. He came to exchange the mattress as promised but it was still same as the first. Now I am stuck with a queen size matters which is absolutely worst thing ever to sleep on leading to back problems. I recommend anyone not to buy anything from store because the owner is scam artist, cheap, and has terrible customer service. This place should be reported to business bureau.