I have just had a new washer installed, the young guys, Brady and Gage arrived early, which was…read moregreat, they were polite, careful with my walls and wood floors. They explained the workings of the new machine, did a test run, and good to go. I have bought all my appliances and mattresses from Gords, service always great. Eunice

Just had a great service experience provided by a young fellow named Tyson. Showed up on time, did…read morethe job on my dishwasher and was so polite. Another great experience with Gord's.

Spent more than I ever thought I would on a couch. Just under $4,000 taxes in. Got home and set the…read morecouch up , only to discover that the corner piece was broken behind the fabric (1x4 construction on a $4,000 couch....) , not a huge deal but I mean come on let's make sure the thing is in good condition. So I immediately sent a video of the broken part to Mike, the sales guy, and he told me I need to bring it back to get an exchange. I asked multiple times if they can deliver the replacement , seeing as it was kind of their issue I thought they might, but the won't, and he says I need to bring it back the next day to get a replacement or I won't be able to get a replacement for months (if ever). So next day it's raining and I ask again for delivery, they say no bring it in thru the rain it's fine. I take off work early to bring the piece in. Get there, broken piece is soaked and a bit dirty from rain/ dirt, they refuse to take it back! And leave me with the broken piece. I was pretty upset about the whole thing, but they acted like I was the idiot for not tarping the whole thing / waterproofing it. I guess I could have , but at the end of the day I thought maybe they should've just delivered the replacement. Anyways, spent $4,000 and received a broken couch with terrible service trying to get a replacement. I would NEVER shop here again.... The ironic part is that when they sold me the couch the bragged about how easy it is to clean, then when I bring it back wet from the rain they say they can't sell a dirty piece. Like bro- you told me this couch is easy to strip apart and clean? Haha

A man from City Furniture came to fix our range hood and check out the fridge. He fixed the range…read morehood but not the fridge. He tried to tell us the fridge just had the wrong tilt but I tested to see if it fixed the seal/magnetic ability of the seal and it didn't. I told him to try again and he didn't want to but once he tried he admitted that it wasn't right. He said they will do something about it (which is the same vague answer as before). It is now closing on two years of this problem and all our food goes bad much more quickly than it should. It has cost us a bunch of money in groceries and it doesn't seem to mean anything to this company. They do it seem to care that much of our vegetables have a 2-4 day shelf life...even kale, broccoli and cauliflower. Will update again later.

The salesman made promises that my furniture would be delivered by a specific date. He indicated…read morethat it would be no problem to have them delivered the day I needed them. I needed it by August 4, 2025. The salesman stated it would be at the delivery company by July 21 and I would get an email to schedule my delivery window. I did not get the email, so I sent an email to WFB in Kamloops. I was again assured that it would be delivered on August 4. On August 4, my furniture did not show up and I could not contact anyone to get any answers until August 5. At which time they told me the 4th was a stat holiday. The 4th was a stat when I ordered it and when I checked to ensure I would get my furniture on time. Over the next few days I spoke with Aditya Rai several times as my furniture was not delivered for another 8 days. Aditya kept telling me that August 4th was a stat. Telling him that explains one days worth of delay didn't seem to phase him. He also tried to shift responsibility to the delivery company, stating they had no responsibility once it went to the transport company. I reminded Aditya that I had an agreement with WFB and not the transport company. I also stated that I didn't care what subcontractor they used to get my furniture to me. During my discussions with Aditya, he revealed that there was never any plan to get my furniture delivered to my house by August 4. There had been no effort to get it to the transport company by July 21. It has been scheduled to be delivered to the transport company by August 5, 2025 and then let me deal with the delay. Shady sales for sure!! Lots of lying on his and WFB's part. When it seems like I was finally going to get my furniture delivered August 11, the transport company cancelled it. WFB was no help once again. They then told me it could be delivered August 15, 2025. I told them that was not acceptable and told them I was going to cancel my order. That seemed to work as my furniture was delivered the next day. WFB did not care that there dishonesty meant someone was sitting in a house for 8 days without even a chair or bed. It should not have taken a bunch of angry emails and phone calls and finally a threat to cancel the order to get WFB to take some action and get my furniture delivered. Terrible company, very dishonest. Once the sale has been made and they have your money, they don't care about you.

Absolutely terrible service. Never received my order and have been ghosted multiple times when…read moreinquiring.

I paid to have my furniture delivered 5 days ahead. They were outside of the confirmed 2 hour time…read moreslot. One of the sectional pieces was broken. Not sure if the delivery people broke it, but they should have noticed when they loaded if it was broken before hand. They dumped off the sofa left it on its side and didn't even put the legs on it. Told me they'd be back later that afternoon with a replacement for the broken piece, asked me to sign for the delivery as if all the pieces I had paid for had been delivered in good order which I did not sign. left mud all over my clean floors, and told me the store would call me to arrange for the piece to be delivered. The store never called me, they did not deliver the piece that day and likely won't tomorrow either. Won't deal with Ashley again. The last time I bought from them it was a like experience. I thought it would be better with the new store. Not impressed!

We have been contacted and they said they had offered us a new table top at the get go...why on…read moreearth would we have said no to that? They have asked me to take down the review while they figure out how to help us. After not having our issue dealt with appropriately already, I am not prepared to take down my review but I will keep updating how they deal with the issues.

February 2025 Completely unprofessional, unorganized, and a…read morevery frustrating buying and delivery experience. Next time we need furniture and appliances, we will definitely go elsewhere. Cannot recommend.

Bought a new Box Spring& Mattress. Excellent service. Very attentive. Very honest. Great value…read moreprice. Easy pick up. Would go back to Lindsay in a heartbeat. There are so many furniture stores to choose from, so around.