this store has beautiful furniture, I bought my sectional couch from him he have a great selection…read moreand resonable price , he have great customer service have me discount and free delivery, I came back and bout dinning chairs because I had a table already, gave me great discount and will deliver them to me today, I will add another follow up with another rivew after I receive them

My wife and I went shopping at Ormes Furniture (located at 5470 Bank Street, Gloucester) looking…read morefor a new high-end bedroom set. After walking around the store for a little while a (now available) salesperson came over to us. This elderly salesman wouldn't help us right away. After a moment of silly small talk, he asked me where I had parked my car and its exact location. My car was the only vehicle in the parking lot, but it couldn't be seen from the entrance. Next, the salesman privately spoke to a colleague or possibly the store manager, who went outside with a pen and paper writing down my license plate number. When the colleague / manager came back he said, "They have money. I got the information." Maybe these employees thought that I wasn't swift enough to pick-up on their disgusting conversation and behaviour. My wife and I left the store without buying anything due to what happened to us. Since this is how they treated potential repeat customers we won't be going back there again.

While the sales representative was very pleasant when we ordered our customer leather armchair,…read morethat was the last we saw or heard from her. We were told that the order would take eight to ten weeks to complete. When this time had passed, I finally had to call the store. When I did I discovered the chair had just been received the day before ("isn't that a coincidence"). Given the price of the chair, I would have thought a two-minute call from the sales rep ahead of the delivery would have been in order... e.g., "Your order should be here soon. I'll call you the moment it comes in." When someone (not the sales rep) did call to schedule the delivery, I asked if the crew could take out the old chair. I was assured this would not be a problem. And to be fair, they did do as I asked, but begrudgingly. I had been prepared to tip them, but when the response to my request was a snarky "yeah, that seems to be the theme today," I decided not to. Overall, the delivery process left me with a negative feeling. On top of this, we received no information with the chair on its care or its warranty. Not impressed.

Giving a 1 star review is over rating. "I purchased this sofa set expecting high quality and…read moredurability, given its so high price tag. Initially, it looked great and felt comfortable, but after only 1 month of use, the cushions lost their shape and became flat, the fabric started to wear down and fray, and the frame developed squeaks. For such an expensive set, I expected much better durability. I've tried to reach out to customer service, but I didn't receive the support I anticipated. It's incredibly frustrating to invest so much in a sofa that just can't hold up to normal use. I'm very disappointed with this purchase and would not recommend it to anyone, especially considering the price point. There are far better options out there for the money."

Their 'after sales service' is very very bad. I bought 1 sofa set that includes a 3 seater, 1 one…read moresit and 1 two sitter for $6,500. They delivered to my home and I found the 3 seater faulty wood. So, I did not take it. they took it back and then delivered again a faulty one. I did not take this also. then they said "come to our store, we will open the sofa for you, then you can check, we will deliver after that". I went to their store today (Saturday), checked and found the sofa faulty again. They told me to go their again on coming Wednesday. I live 35 km far from the store. its wasting of my time, harassing me a lot.. I will not buy anything from here for sure.. Is there any authority so I can complain against them? they dont seem to be honest businessmen..

so far, not so good. Purchased a sectional on Aug.27th and told sales person I needed ASAP as we…read morejust moved. Got a date of Sept 8th upon purchase. It is now Sept. 9th and I haven't even received a call from the delivery people. Sales person won't return calls. Not sure what is even going on. Won't be returning to Dufresne on Hunt Club Ottawa. Ashley Furniture is just as bad. Will spend my money somewhere else.

I would like to thank Shy our sales person at Dufrensne on Cryville Ottawa Ontario. Shy helped us…read moreso much, we had company coming and needed a sofa bed right away we bought one however, it was to big when they delivered it. Of course it was the day before company arriving, we called Shy and she was on it and we had a beautiful sofa bed on time Friday. I can't say enough about the customer service and the quaility of the sofa bed 100 percent!!! Thank you for all of your help Shy. Bob & Debbie

I ordered online at the beginning of November and it took a full month for my order to arrive at my…read morelocal store. The delay was excessive and there was no reasonable justification for it. In 2025, this kind of service is simply not competitive. I do not recommend ordering online from Urban Barn. The service was disappointing and the wait time was unacceptable.

Really? No reviews for Urban Barn? I like being the first ;)…read more So since we are in the midst of the COVID-19 Pandemic and only essential businesses are open, Urban Barn is temporarily closed, but this review is for back when we were living normal lives and Urban Barn was open. This Urban Barn is relatively new. It's in the Ottawa Trainyards, but the newer section where Nordstrom Rack, Figaro Coffee and Healthy Planet are. This Urban Barn seems much more fancy and upscale than the one I'd usually go to in Stittsville. I really like the displays. I find the prices a bit on the higher side for furniture, but more affordable for things like decorative bowls, pillows, picture frames, etc. Staff are nice and it's a fun place to browse, even if just to go for decorating ideas ;) Lots of free parking in the plaza parking lot.

Just when my husband were about to give up our search, we found Emporium. How is it that we've…read morelived in Ottawa for years now and not known that it existed? Apparently they've been there for 32 years at that location. High quality solid wood furniture. Large selection. Custom available. GREAT service. Ryan can discuss your needs with you, and takes your investment seriously, both financially, and for the comfort and pleasure of your home. Good design sense. I *highly* recommend you visit Emporium!

We ordered a custom made table and chairs for our kitchen from the Emporium on Main Street in…read moreOttawa and were told we would have the finished set in 6 to 8 weeks. It is now 14 weeks later and we still do not have our furniture. Multiple phone calls to the owners have been made and we still do not know when we will receive our table and chairs. We were led to believe that our furniture was being made by the owners and they finally admitted during my last phone call to them that our order has been out sourced. Where and to whom I do not know. I made a down payment that I truly regret making. I will never purchase anything from the Emporium again and caution everyone to avoid custom orders at this store because the owners over promise, raise expectations, and do not meet their deliverable deadline. Further, they have misrepresented themselves as on site furniture makers. We fell for a great sales pitch and are now dealing with poor excuses. We have a sinking feeling that we may never receive our table and chairs. If the owners treat everyone this way, they do not deserve business.

I recently purchased a Laval chair from Structube, and after waiting a month and a half for it to…read morearrive, I discovered that the fabric was defective. When I contacted the store within the 7-day return period, I was told they would not accept a return because the chair had been assembled. I was never informed at the time of purchase that assembling the chair would void my right to return it. Calling the store only made things worse. Instead of trying to help, I was treated rudely and essentially accused of lying, which was completely unprofessional and unacceptable. After the long wait, receiving a defective product and then being denied a return due to a policy that was never disclosed is extremely disappointing. I have lost all trust in Structube and will never shop there again. I'll be taking my business elsewhere.

Products are fine, nothing spectacular. My main complaint is poor practices and customer service…read more First, they charge you for furniture that is not in stock. They then continually delay delivery. So you're charged the full amount for products that could take months to receive. The lack of transparency is glaring. If their product was superior to their competitors, that might be the cost of doing business, but this is nothing to write home about. It's no better than Ikea or other similar low-cost products. When you complain, you get the runaround. Just platitudes and excuses. No real accountability or effort to help the customer. You get what you pay for.

Our first time stepping into Artemano, we did not expect to buy anything but we left purchasing a…read morewhole dining set and regretting nothing about it. Artemano is a Montreal-based company that sells furniture with a pristine quality of exotic wood (our table was made of suar wood imported from Thailand). The quality is there and is a rare find, especially when you compare to flimsy, cheaply made tables from other companies. Marcia helped us out and boy is she a pleasure. She gave us a lot of information about the table we were eyeing, took us to the back to select which exact table we wanted (since they are all made uniquely), and even slashed 50% off the table and chairs (not specifically for us but we loved her for it anyway!). We bought the the table and four chairs and they told us it would be delivered to our new home in two weeks. The table was delivered on the exact day that we were moving in (as expected) and they set it up right in our dining room in no time. They were friendly, polite and professional. We then realized that we probably should have bought two more chairs to complete the set. We returned to Artemano a few weeks later but sadly, the prices of the chairs already went up! Just as I was about to give in, the manager there worked his magic and honored the original price of the chairs for us. That is quality customer service. My Artemano dining table set is my favourite piece in the house and gorgeous to look at. I'm so fortunate I got it at such a great price too (even cheaper than many other furniture stores for such good quality). The customer service was excellent throughout, even with the crazy holiday rush. I had such a great experience and definitely recommending this store to everyone I know!

AVOID AT ALL COSTS - Criminal and dishonest, worst customer service ever…read more They have a beautiful showroom and lovely pieces, but once you buy, it's downhill from there... We purchased a table, bench and chairs, spending several thousand dollars. The table was missing a piece and it took over three months of constant follow-ups to get the store to mail it to us. The bench color was off and they flat-out refused to exchange or return it, saying that since we had transported it ourselves they could not do anything to help us. Finally, and worst of all, the four "leather" chairs we ordered came six months later, and were 1- not leather, 2- smaller, with less cushioning, and 3- cheaply made - basically a very low quality replica of the luxurious floor models, which were beautiful quality leather. See pictures attached. The chairs were wrapped and boxed up, and, had we not checked them, we would be stuck with them because their policy is that you can't return or exchange anything. It would also have been difficult to be sure of the quality difference, because we would have been unable to compare them with the floor model. Finally, there was an error with reimbursements and they charged our credit card without communicating it to us, several days after our last conversation. This is completely unethical and unacceptable. Throughout the whole nine-month ordeal, it was difficult to get a hold of a manager and to solve these issues. These are all absolutely unethical business practices, and far from our expectations when buying from a store that brands itself as selling quality furniture. Avoid at all costs, seriously. Save your time and sanity, and go elsewhere.