Great experience! I did my research on their website before visiting so I already knew which…read moremattress I wanted to buy. I was in and out within an hour. I walked in, told the sales rep which mattress I was interested in, tried it out and the sale was complete. He was very transparent about the pricing and delivery process. He even gave me a great tip on what to do with our old crib mattress! He suggested giving it to our dog and our dog couldn't be happier!

After 8 years of sleeping on an old queen mattress my wife and I decided to upgrade and go to a…read moreking mattress. I had heard all of the high pressure techniques from the chain mattress stores. I had seen the Original Mattress Factory commercials on TV and heard them on the radio. We purchased a bed from another retailer but needed the mattress and box. We spent a Friday evening at a few different stores and we set to do the same last Saturday morning. I saw another OMF commercial and told my wife we're going there to check them out. Tim, the sales consultant was very thorough in explaining the different styles and showing us the internals of them. We settled on the orthopedic set. The mattress was delivered and I have had the best nights of sleep. No more back problems. I recommend this store. No high pressure and they allow you to take your time.

Helped by Frank. Extremely knowledgeable, helpful and patient. He listened to everything I thought…read moreI needed in a mattress for my purpose, and professionally guided me to the right choice. I only wish I came to him first. It would have saved me a lot of wasted time and headache.

So happy I found the Original Mattress Factory. I wanted a highend king mattress set but didn't…read morewant to spend upwards of $3000. After seeing two commercials, I decided to head to the Stone Mountain store. Leon the salesman was so friendly and extremely knowledgeable about the beds and their craftsmanship. I felt a bit like Goldilocks hopping from mattress to mattress. But I finally decided on the superior orthopedic pillow-top. I am in love with this bed! If you want a great well-made mattress, at a fantastic price, and with an unbelievable warranty go to the Original Mattress Factory...The OMF of beds!

Great selection, no pressure setting made things easy. We love our new queen set. Recommended!!read more

The owner, Mark, was rude and did not care that the product his business sells is cheap quality…read more The box spring broke with hours of purchase. Mark's exact words, were, "That's not my problem!" Please consider who you are buying from and the fact that if you have an issue, it will not be taken care of. We have never encountered such awful customer service ever. I would give this business zero stars if possible.

Love our real leather couch! Great quality and price. We got it at 50% of the cost. The delivery…read morepeople were courteous and appear to take pride in what they did.

Please don't waste your time or money on buying any appliances from this place! They claim the…read morerefrigerators are "brand new" just have dents/ scratches on them but they clearly aren't. They work on the compressors and they go out and do not cool. My first fridge I bought they came out 3 times then had to bring me a new one. Told me this was brand new & would be fine. A few months later the it was doing the same thing. Not cooling. Each time I lost all of my groceries in the fridge/ freezer due to them not coming in time to fix the fridge. As a single mom it is very expensive for me to replace a refrigerator full of food. They have had to take my 2nd fridge in to work on it and try to fix it. It has been year of nightmares dealing with this.

I came here to look at a mattress I saw online. It was the Sleepys Doze memory foam mattress and it…read morewas on sale. I decided to purchase and checkout was smooth. They didn't have any in stock so I wasn't able to bring it home the same day. I was told I would receive a phone call when it arrived in store so I could come pick it up. I was told by the weekend. The following week came and I still didn't receive a call. I decided to call the store and was given a date different to the one I was provided the first time. I waited a few more days to see if I'd get a phone call and still didn't get one. I decided to go to the actual store again. I explained to the person what happened and they pulled the mattress out of the back. I'm not sure how long it had been there but this was a huge inconvenience for me especially since I did not already have a mattress and did not think I'd have to wait almost 2 weeks to receive it. The mattress was definitely worth the money however I'm not sure I would spend my money here again due to the service I received.

Never purchase a warranty from Mattress Firm! I've been trying to get service for months. First, my…read moreclaim was denied because the warranty supposedly wasn't purchased! LIE!! After sev visits and calls to the store, an employee emailed a copy of receipt to them. Finally got a claim filed! Appointment set up for yesterday, since September 22nd. At 6 pm, I received a text saying the tech couldn't come due to the weather! Today I called Mattress Firm, the Warranty group, tried to get a regional managers phone number! It's like a national security issue. I can't have a phone number bc it's a privacy issue. Some customer care department! My invalid brother has been sleeping in his lift chair because the damn bed is broken and I am out of patience with these people!! They were aware of his medical situation inAugust . Now my repairman is scheduled for Tuesday October 12th. That $325 warranty isn't worth the paper it's written on! Customer Service, Manager Skills.... What a joke!!

I bought two Tempurpedic TwinXL mattresses for a fraction of the cost of the mattress chains…read more Literally saved saved thousands of dollars. I had to drive a ways to get there but I wanted to see them before I bought them and I bought the ones that I looked at, and brought them home with me I went in the store as a pessimist and left as an optimist. A week later I'm a satisfied customer. So I buy a return? A factory second? Overstock? I have no idea the truth behind it but they looked new and were packaged as new. Once again, I saved thousands, so I sleep even better than just having a superb mattress set. Thanks Alan!

Saw a few listing on social media so I reached out and got a timely response. Before making my…read morepurchase I was able to test some others and look at the showroom. My research on the mattress was confirmed and the price was super reasonable compared to the big stores! Pickup was smooth and I'm pleased with my purchase. I'm known as hard to please do my peers will be checking this place out .

Horrible horrible horrible still waiting on manager to actually discuss our concerns. 9 pm the…read morenight before they call to say they can't deliver, but they can sell us a higher price item. Or deliver the mattress without frame.. went elsewhere because sadly the sales representative wasn't concerned at all... next day got the very same bed ...actually better for less and delivery next day! Weird huh? That's ok others businesses deserve our business more ... plenty of competition. Don't settle...

we purchased a king size seely mattress, which sagged within just a few years. We would turn it and…read moreit just wasn't good. it was so bad that when you lay down, you literally would start sliding off. So we turned it around and slept on the bottom of it, coils and all! Constant popping and pain, but we didn't fall off and it was firm enough. We had a 20 year warranty and so I made one and within five minutes received a denial saying that they saw no problem with sagging and that the stain made it unsanitary, you on the BOTTOM of the mattress which no one is supposed to sleep on! I am so disappointed and will never shop at this store again! I don't blame the store employees themselves, but the warranty department! I had no idea how many unsatisfied customers complaints have been written about the same issues. I'd give them one star only because I've seen other customers who've had problems within the first two years of owning mattress and being disqualified for receiving warranty protection.

Eugene cares about the company and its bottom line, and it shows in his level of customer service…read more He always goes above and beyond what customers need. He has a knack for knowing what will make the customer feel great. Thank You for all your help.

I had the BEST customer service experience since Covid! Eugene was very welcoming and helpful. I've…read morebeen here several times before and purchase other items but his customer service made me comfortable and I'll be sure to come back. Please keep him on staff. Thank you

We just went there looking for a living room, we end up buying our living , bedroom and dining room…read moreas well! The guys are very friendly and professionals, they have a great collection and offer us 24 months payment plan with no interest!! The delivery team really professionals, they setup all the furniture with care . Highly recommend to visit them and check them out.

Terrible customer service. I casually walked in ready to buy an entire living room set sectional…read moreand no one greeted me, salesmen walked right past me, and yet no one bothered to say hi may I help you or hi I'll be right with you... Wasn't until I walked around the whole store about to exit someone asked me. Totally unacceptable and beyond poor customer service.