We recently worked with Robbie to replace a GE Monogram series microwave. After sharing the…read moremeasurements and photos Robbie recommended a model and said that we need to additionally order a drawer as the new model was shorter. When the electricians came to install it they found that the new model was too deep for the space but were able to remove some wood and Sheetrock to make it work. They never took the drawer out of the box because the electrician said " I can do math and this drawer is too big to fit." Robbie refused to take the drawer back even though it was his mistake. He later said that GE refused to take it back in a sealed never opened box. Why should the customer have to pay for Robbie's mistake? I told my contractor not to ever use Kitchen and Bath Galleries again!

No much to see in showrooms . No bath displays! Salespeople…read morenot very helpful Looks like ready to close

I was completely taken aback by how CCKB handled our installation--and the customer service was…read moreeven worse. If you want the short version: unless everything goes perfectly, you're risking your hard-earned money. Keep this in mind, I spent over $5,000 for a countertop and was provided something incorrect, and was mocked for thinking someone should apologize. If your installation is straightforward, you might be fine. But if anything--anything--goes wrong, be prepared. CCKB takes zero personal responsibility and will deflect blame onto anything or anyone else. Some background. ~15 years ago, I worked in the kitchen and bath industry. I'd heard some rumors about CCKB back then but never had much direct experience with their work. Fast forward--I was referred to them by a remodeling company. I hesitated, but decided to give them a shot based on the referral. Also worth noting: I've been involved in over four dozen kitchen installations and personally built eight wood countertops. I know how to template, how to handle out-of-plumb walls, and how overhangs work. I'm not a random customer. We had a single slab of honed quartzite, very specific design specs, and a setup that was 100% ready--walls, cabinets, and layout. During templating for the makeup vanity, it was even noted that I requested an extended overhang on the left side (near a doorway). The right side was bordered by a tall pantry-style cabinet, and the back edge met a wall that was out of plumb (which we all knew going in). What showed up? A completely botched countertop. The right side was cut at a ~15-degree diagonal--shorter in the back than the front--leaving a 7/8" gap where the counter should have been flush with the pantry cabinet. Think of a rectangle with three straight sides, and the fourth side hacked at an angle. To be fair, the installer did the best he could but neither him, nor the installation manager offered any recommendation on how to fix it. They originally offered to cut the finished left end, but neither my contract nor I could see how that would fix anything. The suggestion to fix this, came from me. After measuring the angle, there was only one way to fix the gap "Scribe it to the cabinet" just the way the template should have been done to begin with. So, he cut off the angled portion (with an impressively steady hand), but we lost the overhang we had designed. I told the install team I wasn't happy, and then, silence. No call from CCKB--just an invoice. When I finally called, I spoke with someone who I believe is a co-owner. She kept insisting the issue was due to the back wall being out of plumb--totally missing the fact that the actual error was on the side, not the back. The template and CAD drawings showed the measurements she said and the mistake was "the wall being out of plumb"; however, after speaking to everyone NOT associated with CCKB, the mistake was clearly the cut. I tried to explain calmly that this wasn't about the wall--it was a simple length measurement along the side. She repeated herself again, ignoring the facts. I finally told her, "I don't think you understand what I'm trying to say." That's when she laughed at me. Loudly. Mockingly. She then snapped, "Okay, what do you want?" I said calmly, "I don't think I should be charged full price." Her response? "Fine. I'll give you $200 off." I told her I appreciated the gesture, but what I really wanted was an apology and some accountability. Instead, she laughed again and said: "What do you want me to tell you? That you're right? Ok, You're right! *mockingly* I'm sorry, you win! Does that make you feel better?!" I was stunned. Her tone was completely unprofessional and condescending. I told her I just wanted acknowledgment of the issue, and an apology would have been nice. Let's be clear: the only reason this install was even usable was because I guided the installers on how to fix it. The installers had no plan. Bottom line, every company makes mistakes and I believe that's human. But how a company responds to those mistakes defines its integrity. CCKB failed that test completely.

Just had my kitchen and bath remodel completed today with Carolina Custom Kitchen & Bath. They did…read morea fabulous job from A to Z. I am very pleased with every aspect of the job from ordering through installation. I highly recommend them for your solid surface counter needs. Next, the plumbers! Dan S.

My favorite store. Makes being sustainable super super easy, and everything I find there is super…read morewell made, and smells amazing!!! Hope they stay around for a long long time. As someone who doesn't wanna put a lot of time into researching a good sustainable product, I trust that I can walk in and find something really good quality. :)

I'm so grateful for shops like this one that care to stock safe and natural products. I was…read morethrilled to see they carry Little Seed Farms deodorant (works better than any deo ever!!) and charcoal toothpaste tablets. I need visit again and to bring in a container to fill up with their laundry detergent but they have a donated containers section if you forgot to bring your own.

Great service. Quality work. And the price I was quoted. What more can you ask for? I would…read moredefinitely hire the Elite Design team again... and I will.

We had put off remodeling our bathroom for years anticipating a high cost and concern about coming…read moreup with the right design. Working with Elite Design and Remodeling put these concerns to rest. It was a pleasure working with Valentina as she presented her design recommendations to us and efficiently helped us choose the tile and fixtures. The cost was lower than we expected, and we are very satisfied with the quality of the workmanship. I am confident we made the right decision to go with Elite Design and Remodeling for our project!

I am ecstatic with my kitchen and bath remodeling projects that Showcase Design did for me. I…read moreneeded new countertops, backsplash, sink/faucet, and lighting in my kitchen, plus a new glass shower in one bathroom and wallpaper removal and painting in another. From the minute I stepped into the Showcase Design showroom and was met by Cassie, I was treated as if I were their number-one priority, all the way to the finish. Cassie is the greatest as their frontline rep. She is pleasant, professional, and patient. Jill and Frank, the owners, are extremely knowledgeable with many years of experience, and both are a treasure to work with. Frank and his crew came out to the house and took measurements, and one of the best parts is that they showed up on time! This is often a rarity in the service industry these days, so I greatly appreciated that. All of the people on their team, including Jeff, who did the shower glass, Paul, the electrician, J.C., who did the backsplash, Ron, the painter, the countertop crew -- everyone -- were personable, very experienced, and a pleasure to work with. The countertops were installed in just one day, and the backsplash took only two. The wallpaper removal and painting took a while, as we were told it would, but otherwise the whole process was flawless. I love these people. One of the hallmarks of their business is the personal touch brought on by Jill, the owner, who practically lives on her email in order to give customers immediate feedback and answers. Nights, weekends, it did not matter. Jill treated me as if a red carpet had been rolled out, and she addressed every topic with cheerful helpfulness. Best of all was how thorough and patient she was, and I'm here to tell you that this counted for a lot since there were over 100 email exchanges on these projects! She's great. I'm one of those highly detailed ("picky") people who likes to have things be just right, and Showcase Design never missed a mark. I had started out getting a quote from another local company (I won't name names), but I received a cold reception as they constantly told me, almost as if bragging, about how they were too busy to help me, with no indication that I would ever be able to get on their schedule. All I wanted was an initial consultation and to get on their schedule for the future, no matter how far off. I felt I was being pretty lenient (I mean, how many of their customers walk in the door and say I'm not in any sort of rush?), given that I came in during the summer and was asking for a January start date. But because I was treated coldly, I looked elsewhere. How lucky I was to come upon the great reviews of Showcase Design of Apex! Everything in my baths and kitchen looks great -- from the frameless glass shower, the wallpaper removal and painting, the white glossy subway tile backsplash, the wonderful stainless sink and faucet, to the crowning glory, the Silestone Calacatta Gold quartz countertops -- just breathtaking. I could not be more pleased. I highly recommend Showcase Design, and Jill, Frank, Cassie, and all their crew, for your next renovation/remodel project.

We had a partial kitchen renovation done by them and we cannot say enough good things! We had new…read morequartz countertops, new backsplash and new sink/faucet placed and also had our split level island demoed to have one big island. From the first day they came to give us a quote they showed up on time and continued to be on time or EARLY. Everyone of the contractors, tile guys, plumbers, counter guys were friendly and detail oriented. Cannot recommend them enough. We love our new kitchen and will continue to use them for any future kitchen or bathroom work!

We renovated our kitchen last winter and I'm still in love with our new quartz countertops. It was…read moresuch a great investment that we enjoy every day. We shopped around and KJ Natural Stone was a competitive price. I think we chose the Calacatta Vienna quartz and it's just beautiful. Norvin was our contact and he was so helpful and friendly from start to finish. Just a note that it's free for them to drill holes for soap dispensers/etc. during installation, but after it is $195 for them to come back out. Overall, I'd recommend KJ Natural Stone and I'd use them again.

I am so pleased with the finish product, absolutely beautiful. The whole process was smooth and…read morewe were able to get our new countertops installed so quickly.

Customer communication and support is very poor. Deliveries are not timely or complete! Do not pay…read moreuntil you know the delivery is complete. Design errors in measurement were difficult. Product is nice once installed but the experience is very stressful and difficult. Timelines not respected.

Absolutely excellent in all respects. Anisha helped me select a cabinet and countertop for a…read morebathroom remodel. Wonderful, friendly, helpful, efficient. Great business, highly recommend

The craftsman who worked on our bathroom renovation were skilled professionals and created a…read morebeautiful primary bathroom. Unfortunately the same cannot be said of the office staff coordinating the project. We were shown one piece of stone for our countertop which we rejected and removed the countertop from their scope of work. They ordered a clear annealed glass window when the materials list and building code required a frosted tempered glass window in this location. It took nearly 6 months for the proper window to be installed.

We could not be happier with our remodeled kitchen and experience with Dream Home Design. The team…read morewas always very professional and kept us in the loop every step of the way on the process. We really appreciated the texts at the end of each day letting us know what was going to happen the next day so we could plan accordingly. The team really helped our vision come to life and we would recommend other people using Dream Home Design as well. We love our new kitchen!

They arrived on time and did an outstanding job with the installation. They were very professional,…read moreexplained what they were doing , how to clean and maintain the granite countertop. We are very pleased with the whole experience. I highly recommend them.

We got both our kitchen and bathroom remodeled through Faris. It was a wonderful experience working…read morewith him. The attention to detail and excellent work ethic is what stands out for me. I would not hesitate to recommend The Countertop Guy to anyone that is looking for a good quality and value. Appreciate everything he and his team has done for us.