I recently returned home from a family reunion to find a bullet had made its way through the rear…read morewindow of my 1990 truck, shattering it before ultimately coming to rest in the back seat. I was shocked when the police officer who I filed a report with matter-of-factly told me that the bullet probably came from Detroit - more than a half mile south of my home. He hypothesized that someone had decided to shoot their 45-caliber handgun into the air. "What comes up must come down," he said. Nice, I thought. Even better was the fact that my insurance company would not cover this. I called around to several glass shops in the area. The model of my truck is not common in these parts, and compounded by its age, I was told by all shops that a special order would have to be made which would ultimately end up costing more than a decent fraction of the value of my truck. I was fortunate enough to channel my inner hillbilly and find a suitable rear window at a junk yard in Detroit. Side note: I 'spose I've finally earned my Detroit pass after driving to a junk yard with a bullet hole in my window. Being the complete criminal scam that car insurance is, my company would not cover it so I was in the game for the cheapest, quickest fix I could find. When I told the guys at Ferndale City Glass that I'd found a replacement window, they told me to bring it in and they'd install it for $65. The bottom of the replacement junk yard window was rusted out and they were actually able to salvage certain parts from the original window to make it all work better than new - in less than an hour. I was beyond impressed. So all said and done, my surprise lesson in trajectory and gravity only ended up costing me about $165 rather than more than $300 which is what I was expecting based on quotes I had received. This a great family owned business which has been in the area for more than half a century. They know what they are doing. I highly recommend this to anyone who needs glass repair done in the Ferndale area.

This is a small mom and pop shop (actually I think it might be a pop and son shop), and they are…read moresuper friendly. There's an old dude who doesn't do much, but is always cute and nice. Then there's the middle aged guy who is also very nice, and he's the one who does the repairs. They do auto glass and windows and probably anything else glass related. I went in to get a new windshield and they did it in about 3 hours. And when a piece of the plastic caulkish stuff that goes in between the glass and the car started coming up, I went back in and they were super sorry and fixed it in like 5 minutes. I [HEART] Ferndale Glass Co. They make me feel warm and fuzzy.

I think it's really cool, so I used the Yelp Projects tool to aid me in locating a professional…read moreauto glass company to replace my windshield. I received a few quotes with varying prices and couldn't decide, therefore I also did a Google search of reviews of the various places to help me make my decision of where to take my vehicle. GP, which is 45 mins away from my home, and an hour in traffic from my work, quoted me a flat rate with parts and labor included, which was $20 more than a shop in my neighborhood. The removal and install was fast, and the gentleman was very professional. My bill was actually $20 more than the flat rate quoted. Therefore, I ended up paying $40 more than I would have paid had I gone to a local shop, 1hour 45 mins driving, and a 1/4 tank of gas. Pricey lesson learned. However, I'm grateful that my windshield is fixed before winter. I recommend this location for folks who live in the area. It's clean with a comfortable waiting room. Also, if you're low in cash, make sure you know that "flat rate" doesn't mean the same to everyone. Use the Project tool to receive quotes, etc, but do extra homework and know exactly how much a service will cost you in exact pricing, considering your travel (gas) expenses, and time when comparing.

Asking a windshield store for a basic new windshield quote…read more One would assume that is what they are here for. One would be wrong. It is like pulling teeth.

The dude is really good. The service is sweet, fast, and guaranteed…read more He takes all cards and cash, and the job takes only about 15 minutes. He'll even give expert opinion as to whether the job will work ahead of time to help you save money

Perfect service! I…read morehad a very deep chip in my windshield and contacted Troy Windshield Repair via their website. I made an appointment request online, and Rob contacted me right away regarding my appointment request. He was very accommodating, and set up an appointment right away on very short notice. They met me at my office location (as requested) and took about 15 minutes or so to do the repair. Perfect job as well, it looks like there never was anything chipped! He was also very friendly

Matt and team at RC Auto Glass are amazing! I called around to several shops, but RC had the best…read moreprice by far, including mobile service. Due to the rainy conditions, I took my car to their shop for a windshield replacement instead of using the mobile service. The work was done fast and the team is friendly.

Absolutely incredible service! Matt got me in and had my new windshield done in a couple hours…read more Great prices and all around great people!

I brought my C10 up there to have the vents repaired and they scratched and damaged my truck.Had to…read morecall Police and Sue Them

I made a 10am appointment to have my sunroof looked at. I called around 1pm to see if they figured…read moreit out and the guy didn't even know the car was there. Came back on the phone and said they couldn't do anything until the ice melted off the roof.. all the vehicles outside had already melted and they have a heated garage. He then went on to tell me they couldn't look at it because they sent all their techs out into the field in the afternoon. Just excuse after excuse for not doing the job we scheduled days ahead of time. If you like being lied to and having your time wasted this is the place

I received excellent service when I had my windshield replaced last week. The technician did a…read morefantastic job--fast and friendly service. They took care of all the calls to the insurance company for me. I have had glass replaced by them several times in the past, and I have always experienced outstanding service.

I recently drove from California to Michigan and took a pretty sizable rock to the windshield…read moresomewhere in Nebraska. A quick Google search at a rest stop found Auto 1 near my final destination in Berkley. I called not realizing that it was already after hours, Mike called me right back from his cell phone and asked me to send him a pic of my VIN. The next day he called me again and said that my windshield was on order and should be in just as I arrived in Michigan. He got the glass replaced it for me quickly and was very professional and polite. The next day I noticed a weird defect in the glass so I called Mark again and without hesitation he said to give him a couple days to order another windshield. He called me back and installed the other new windshield a few days later and it is perfect! Hands down, choose Auto 1 in Berkley every time.

My insurance sent me here after I had been rear ended, all seemed good at first, they got my car in…read morequick. I had asked them to do an alignment on it because it wasn't steering properly and it's a brand new car with under 5k miles so I obviously wanted it straightened out. They said they would look at it and get it fixed up. I dropped it off on a Monday morning and on Friday they were calling me telling me the car was still missing a piece but they wanted me to pick it up anyway (yeah I'm not picking up an incomplete car just to fit their time quotas). They suddenly had the back ordered part it was missing a few minutes later and were able to complete it so I went and picked it up that Friday. The alignment was still off from first driving it away but I decided to have my dealership fix it when i went in for an oil change a few weeks later figuring they'd do a better job anyway. At the dealer I was told that my car still had a bent axel arm from the accident, something that them running an alignment immediately told them. So my question is did Minsers completely miss the $1700 of damage this was or did they find it and decide it wasn't important enough to fix (I'm not sure which is worse). I then called my insurance company and they told me I had to take my car back to Minsers despite my objections. I took the car back the day after the dealer found the damage and was told they would get it fixed up. After I had dropped it off I got a call from them informing me there were allegedly scratches on my wheel insinuating I had further damaged the vehicle not related to the accident. I'm not sure what was going on with that or what they were trying to pull but I obviously had not damaged my vehicle and the call ended with that. I got my car back today and it appears to be fixed and driving like new again which I appreciate (and expect). I looked at all of my wheels and there are no scratches to be found which is interesting to me as there we're supposed "fresh" scratches on a wheel. All in all yes my car is now fixed after bringing it to them twice. They seemed to use genuine GM parts which is also a positive. Although I felt as if they were trying to take advantage of me and possibly scam me due to me being a young woman and not knowledgeable about cars. Pictures to show that the damage wasn't even that extreme.

Brought my pony in for blistering hood. Mike and his staff…read moremade her look like new. Don't hesitate, get your ride fixed here.