This business is very unorganized and unprofessional. I booked a therapy session via phone call a…read moremonth in advance and specially said I wanted in-person and gave them my availability. After a month of waiting I showed up to the office/building and all the doors were locked and the lights were off. I waited around for 40 minutes and called multiple numbers related to Thriveworks with no answer. I finally received a phone call being told that the clinician thought my appointment was through Zoom, although on the website it was labeled as in person. I got the appt cancelled and won't be rescheduling with Thriveworks.

I am surprised there aren't other reviews about this location. Just be very aware of their…read moreprocedures with billing. They will take a credit card for monthly billing "service" to cover things outside of insurance but then will bill you total amount of charges while also take money from insurance. They are taking double payment for all sessions and now we have been waiting for almost 6 weeks for credit. Our insurance company engaged and Thriveworks said "we have a credit to process but the patient need to request the refund". We already asked for refund but they still hold the money. Now another 2 weeks go by and they say "sorry but we will have to escalate your issue to a manager to address refund". They did offer to void the monthly charge as goodwill but don't plan on ever using their services. It seems like it is all just a racket to take your money.

I'm only giving them two stars because the two providers that they provided me with are excellent…read more However, like all of the comments I've been reading below, their billing and insurance coverage is mediocre at best. I've gotten the runaround a number of times trying to update my insurance, trying to figure out if an actual provider is in network, trying to get the provider added to the thriveworks account for my insurance company. it's a simple fix but they just give you the runaround. And then when you ask to speak to a supervisor you either get someone who's really helpful but gives you the wrong information, or somebody who is nasty and also gives you the wrong information. If I didn't like the providers I was seeing, I would walk away from thrive works in a heartbeat. However the two providers do not work with any other company but thriveworks. The intake process was fine and it was very thorough and they found me great providers, but it's like after that they just dropped the ball, and never want to pick it back up and run with it. I've been on the phone today alone at least 3 hours trying to sort through this issue. I think I finally found a way through, but I'll find out in the next couple of days whether or not it worked and if when I get a chance to talk to the credentialing department. Sweet Jesus in heaven! What a headache. And honestly for being a mental health company, you think that they would take people's mental Health and well-being into account, when they're trying to provide "back-of-the-house" admin services. That is not the case here.

This is the WORST company and customer service I have ever encountered. It took me an hour to try…read moreto cancel an appointment for a client that hadn't even been fully on-boarded yet. Now they keep sending me questionnaires and emails about "how was your appointment..." which we CANCELLED!!! Furthermore, they charged for the cancelled appointment, when it was scheduled within 24 hours of the appointment, therefore I COULDN'T cancel the minimum of 48 hours in advance. Instead of spending so much time on your tech and automation, perhaps you should invest in your customer "care" services!

Impatient, unhelpful, and unkind :(…read more Edit: I see Tina's response, but what a flat apology. Barely bothering to read my responses and blowing me off for a month is not reaching out to help me. Neither is straight up telling me to go elsewhere. I would have liked an actual apology for her behavior. I reached out for help finding a female Christian counselor who does EMDR work. Specifically I asked for someone who: A) has more experience, B) does in-person sessions, and C) takes my insurance. Tina, the CEO and the one doing the scheduling, had almost no patience for me. At any time she could have said: "Sorry, we don't have anyone fitting that description here, but I do have some alternative suggestions," OR "Yes, here are a few counselors that have ABC and are available soon..." Instead, we went back and forth for a month. I even researched specific counselors and asked which ones had in person sessions and took my insurance. Ultimately Tina said: go elsewhere, you are refusing help. Wow. You can see our conversation in the photos. It's unfortunate that I have been treated this way, not just by a counseling center but by one that claims to be Christian. You would expect that they would be more patient and more compassionate, not less. I have tried to resolve this with Tina, but she refuses to respond to me. I do hope that the Lord will soften her heart and use this situation for good anyway. In the meantime, I feel like others should be made aware. We come to counseling vulnerable and aching and seeking help. Who can be trusted to help and not to hurt? For me, not Fig Tree.

From the owner: Discover compassionate, professional mental health services at Fig Tree Therapy in Virginia, where…read moreour licensed Christian counselors specialize in EMDR, DBT, and CBT. Let us support your journey towards healing and personal growth with expertise grounded in faith-based values.

This place has made such a difference in the life of my family. Not only is this a great asset for…read morethe autism community, but the Richmond area overall.