This place has made such a difference in the life of my family. Not only is this a great asset for…read morethe autism community, but the Richmond area overall.

I'm only giving them two stars because the two providers that they provided me with are excellent…read more However, like all of the comments I've been reading below, their billing and insurance coverage is mediocre at best. I've gotten the runaround a number of times trying to update my insurance, trying to figure out if an actual provider is in network, trying to get the provider added to the thriveworks account for my insurance company. it's a simple fix but they just give you the runaround. And then when you ask to speak to a supervisor you either get someone who's really helpful but gives you the wrong information, or somebody who is nasty and also gives you the wrong information. If I didn't like the providers I was seeing, I would walk away from thrive works in a heartbeat. However the two providers do not work with any other company but thriveworks. The intake process was fine and it was very thorough and they found me great providers, but it's like after that they just dropped the ball, and never want to pick it back up and run with it. I've been on the phone today alone at least 3 hours trying to sort through this issue. I think I finally found a way through, but I'll find out in the next couple of days whether or not it worked and if when I get a chance to talk to the credentialing department. Sweet Jesus in heaven! What a headache. And honestly for being a mental health company, you think that they would take people's mental Health and well-being into account, when they're trying to provide "back-of-the-house" admin services. That is not the case here.

This is the WORST company and customer service I have ever encountered. It took me an hour to try…read moreto cancel an appointment for a client that hadn't even been fully on-boarded yet. Now they keep sending me questionnaires and emails about "how was your appointment..." which we CANCELLED!!! Furthermore, they charged for the cancelled appointment, when it was scheduled within 24 hours of the appointment, therefore I COULDN'T cancel the minimum of 48 hours in advance. Instead of spending so much time on your tech and automation, perhaps you should invest in your customer "care" services!

My 2 yr old son was seen by Becca and Courtney for separation anxiety for several months. We loved…read morework with both of them and could not be happier with how much he has improved. Our families noticed a change in his behavior and were happy to see him less clingy. We worked with them in and out of the office and that was so helpful when we had questions and needed more help at home. They offered solutions and prompt responses via email and guided us on how we can help me at home. Separation anxiety is not only challenging for the child but, IMO also for parents esp. moms, or whoever spends the most time with the child. In this case it was me, and I def. learned a lot in terms of how to help him during those transitional phases although they were hard for me but Becca and Courtney's guidance put me to ease and helped us incredibly! All the staff on site is helpful and always willing to help! I would recommend this location for anyone seeking therapy services for their kids.

When you let your child go with someone for an hour or two a week, you want to have confidence that…read moreyou are putting them in the right hands. This is something I've never had to worry about with Emily (OT) and Ginger (Speech) at Southeastern Therapy for Kids (Near West End location). I have taken my 3 y/o son here for the last month or so and couldn't be more impressed. My son started seeing Emily for OT and is already making process with sensory-related tasks/eating. It's been incredible to be able to see changes already. In addition, my son recently started with Ginger to help further his progress in oral muscle development and speech. I have no doubt about the progress we will soon be seeing from his work with Ginger as well. What makes Southeastern Therapy for Kids even better is that not only do I love them, so do my kids. Both Emily and Ginger are kind, FUN, and know how to quickly build a rapport with a child. I've had my son come out of sessions with Emily in which she's got him to engage in different foods by utilizing play. She's even let him paint her face with yogurt. Just today, Ginger brought a speaker out into the waiting room to have a Baby Shark dance party...not just for my kids but for her and anyone else that will join in. They include my son's twin sister in sessions often, which is so incredibly thoughtful on their part because at three years old, it's hard to explain why her twin brother gets to go "play" while she stays with mom. Emily and Ginger work together and complement each other the way any team should. They work to meet any needs or concerns you may have and truly treat you like family. To be honest, I almost never write reviews but with Southeastern Therapy for Kids and what they've done for us in the matter of just a few short weeks, how could I not?

I love this office Dr Boutté. I've been seeing her for about a year and she's the best psychiatrist…read moreI've had. Always thoughtful, kind, and professional. I always feel comfortable talking to her. Thank you Dr Boutté!

If I could give them zero stars, I would. I worked here for about a month. They do NOT care about…read moretheir employees or clients for that matter. They lack communication & structure. I could not deal with the structure of this company. Asja Jordan has a TERRIBLE attitude toward staff as well. It was very much unnecessary and uncalled for. I wasted my time working here truly. I do not recommend this for a place of employment or even seeking services here. They mentioned I would have to do TOVA training but I was there for a month without it. Just unstructured, unprofessional, lazy, and much more.

My doctor is amazing and it was a quick intake last year and they have given me consistent…read moretreatment very much appreciate them

I recently started coming here when my provider switched offices and I have had no issues. There…read morewas a bit of a wait and a learning curve with the portal in the beginning but once I got my first appointment set up it's been smooth sailing for me. Was able to put my insurance card info in through the portal when I forgot to bring it one day. My provider is amazing and front desk has always been pleasant and professional

I do NOT recommend this practice. The individual therapists and docs are fine, but I am disgusted…read moreby the cold, disconnected, confusing, and inflexible way in which they interact with their patients. Their billing policies are absurd and make me feel completely disregarded, especially considering the technological challenges of navigating their new portal. People come here for help and are instead forced to deal with a complicated, confusing interface, and then callously told that they have to pay a lot of money if they don't get the technology right. Months ago I was held liable for a session when I had to reschedule inside the 24 hours required, yet I didn't get any kind of compensation when my new therapist canceled on me TWICE in two weeks AT THE LAST MINUTE. Now I am being charged $165 for barely missing my video meeting with my prescriber, when it was the first time I had used their cumbersome and confusing new system, which told me that my browser was not supported, and sent me scrambling at the last minute to figure out the tech as I was trying to log in. I even called the front desk to tell them that I was having trouble, and I kept getting voice mail. I requested that the charge be waived and I was sent an apologetic and "understanding" message from Billing, acknowledging the difficulty dealing with the new portal, but refusing to waive the fee. That is fucked up. I will not be paying that $165 and I will not be seeking services from RCC anymore. Their platform sucks and so do their policies. Find another therapist or therapy practice.....this place SUCKS.