I get more personal attention on this web site than at most bike shops.They make recommendations…read more(that, with experience, I've come to trust) not just on sizing, but on particular items and brands based on your interests and climate. Also, they ship quickly by priority mail, and are very understanding about the occasional need for exchanges and returns. Not sure I'll bother to buy bicycle clothing from anyone else.

What amazing customer service when I ordered a specialized kit they designed for a local club in…read moreLA. I did this over the phone, Donny and I figured out the best fit based on measurements of my current kits and he did great with his sizing suggestions. PLUS - I i got it in 2 days. I loved the kit so much I ordered the long sleeve jersey on a separate order. If you are looking to have someone develop a kit order, I'd come to these guys FIRST! I was grateful that they worked with me on an old order.

Ordered a binocular bra online on a Monday and they were closed. I called Tuesday morning and was…read moreanswered by a very polite and enthusiastic employee who confirmed that they received my order and would get it sent out immediately. It literally got sent out immediately. They had the best price on the internet for this particular bino harness, first time hearing about them and shopping from them. Pleased

The team is great out there. G4 sets the bar for customer service and quality experience. Thank…read moreyou. I worked in the retail outdoor industry in my younger years and know first hand the challenges with inventory, customers and having good people behind the sales counter. G4 consistently finds ways to balance all those things and genuinely help those looking to enjoy the outdoors.

Huge thank you to this team for getting a racquet strung for me overnight. I went to the other…read moretennis shop in Beaverton - where I'd had multiple racquets done before and bought shoes - and they had no record of me in their system and could not have cared less about figuring out the problem. I immediately came to Players (on a busy Saturday) and they treated me like gold. Super helpful, immediate service, first rate all the way. This is my shop now - wonderful!!!!!

I continue to have great experiences with all who work here. I have an issue with a current paddle…read more(my 2nd through them) & they are contacting the manufacturer on my behalf and gave me a loner paddle to play with in the meantime. Amazing service!

Great local store and selection. Whole team is great and Kim is super knowledgeable and friendly!read more

They are buying cheap workout equipment that is not Olympic grade & way over charging for what they…read morehave . Very flaking staff when trying to meet multiple times to view equipment before buying .

Wow what an amazing staff . The customer Service is through the roof . As soon as I walked in I was…read moregreeted warmly and asked how I could be helped . Alex was so helpful that I ended up buying a new pair of boots at a great price

Some of the very best customer service I have ever encountered…read more My online order arrived damaged. One phone call and a couple of photos sent and the problem was resolved within a few minutes. A big thumbs up to PTO!

Run away. I ordered a 5 station cable machine. The description stated and verbally confirmed by…read moreMike that it was in great cosmetic and mechanical shape. When it arrived, it was in horrible shape. Basically false advertisement. So I didn't accept the delivery. I asked about my refund and no response. What a horrible experience. When the delivery guy has to keep apologizing for the condition of the equipment, you know that's bad. AVOID.

Bought a solid Cybex machine from these guys and they delivered it to our house in the Seattle…read morearea. I was super impressed because they partially dismantled the machine so it could through the narrow doorway of a spare bedroom where they put it back together. I had an issue with it about six months in and after I reported it, they came up and replaced the battery and it seems to work like new. I would definitely buy again from them and I'm happy with my machine.

Last month, I treated myself to a set of fitted clubs from Ben. I am 60 and my son is 30. My…read morecurrent set up is Cobra S2 Irons, Taylarmade R1 Driver and Mizuno Fairway woods. I love Cobra irons! I wanted to get a new set of clubs because I thought technology would help me keep up with my son. I told Ben to just hand me clubs and not to worry about brand. I want whatever fits my swing, giving me more distance and accuracy. He did just that and my irons through driver all came out to be Callaway Mavriks. Ben set the clubs up to my specs and just yesterday, from the tees right under the back tees, I shot a 77. I have been targeting my clubs in at the range and wow....they hit accurate, with ease and give me distance. The shafts are the key!! I kiss my clubs all the time now because from 230 out, I have a chance to hit the green with ease! Thanks Ben! You have a convert in me. You made the whole fitting process easy and with all your expertise, you didn't make me feel like a dummy. Appreciate all you did. If I were you, I would run to his trailer and get fitted! Absolute best!

Ben and Jason were absolutely fantastic to work with. I originally had a set of clubs on order with…read morea retailer, and given the recent supply chain issues, the clubs were overdue by 5 months. I gave Ben and Jason a call to talk through what I was looking for. They were both super helpful and answered every question I had. To my surprise, they were able to obtain the unobtainable heads and shafts, build them, and ship them out to me in a week. Their attention to detail was just exemplary and confirmed every detail with me, including the type of ferrule I wanted on the clubs. I've had clubs custom fitted and made before, but these guys are in a class of their own. I know I will be making equipment changes in the future, and I can't wait to work with Ben and Jason again! While I don't live near where they operate, I'm very tempted to make a trip for a full fitting! Thanks Ben and Jason! The clubs look and feel great, and thanks for accommodating all of my requests.

First time buyer. Ordered a custom football fan jersey and I absolutely LOVE it!! I'm really…read moreimpressed with the quality and fit. I was surprised at how affordable a custom jersey was and was delighted to see how high-quality the material and construction are. Shipping was really fast, too. Strongly suggest: Pay attention to the sizing info - the sizes are not like your standard clothing sizes. Following their advice, I ordered 1-2 sizes larger and it fits PERFECTLY! I was grateful they were so specific with the explanation of their fit. I also commend them on their integrity. I paid through PayPal and before the charge even hit my bank account, HK Sportswear called me to let me know that they were refunding an accidental overcharge that sometimes happens with PayPal. Most companies wouldn't have taken the time and I would've had to fight for my money back, but they were right on top of it. They immediately handled it before I even knew there was an issue. I don't have frequent need for sportswear, but when I do I will definitely give them my business again and tell my friends!